NICOLA MYCROFT
Doncaster,South Yorkshire
Summary
Experienced professional with a strong background in passenger assistance and defensive driving, demonstrating proficiency in map reading and local street knowledge. Adept at ensuring compliance with Highway Council regulations and local traffic laws, while maintaining a strong safety record through vehicle safety inspections and safe driving practices. Skilled in timetable management and ticket validity analysis, complemented by expertise in palliative care, providing empathetic support and safeguarding vulnerable adults. Career goals include further enhancing skills in transportation safety and patient care to contribute effectively to community well-being.
Overview
28
28
years of professional experience
Work history
Support Carer
Flurish enterprises
Doncaster, SouthYorkshire
2023.06 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Bus Driver
First Bus
Doncaster, South Yorkshire
2000.06 - 2026.03
- Performed all duties with personable communication and professionalism including bus operation and passenger interaction.
- Provided information to passengers, including route, schedule and fare information.
- Assisted disabled passengers in boarding and exiting bus.
- Transported passengers on predetermined routes while following local traffic regulations.
- Promptly assisted passengers with limited mobility enter and exit the vehicle safely.
- Conducted Daily performance tests of vehicles, ensuring proper and safe working order.
- Carried out thorough quality inspections of vehicles before starting shifts, ensuring excellent and safe condition.
- Greeting passengers in a warm, friendly and polite manner when entering the vehicle.
- Drove vehicles along set routes within Doncaster and Sheffield and within specified deadlines.
Receptionist
GP Surgery Out of hours Doctors NHS
Doncaster, South Yorkshire
1998.02 - 2003.06
- Answered telephone calls promptly and professionally, processing routine and emergency appointment bookings.
- Resolved new patient enquiries, offering advice on registrations and appointment booking processes.
- Greeted patients in a friendly, polite and professional manner, ensuring faultless first impressions.
- Answered incoming calls per day politely and timely, recording accurate messages and quickly following up on enquiries.
- Maintained accurate patient accounts by obtaining, recording, and updating personal information.
- Welcomed patients and visitors into a politely and professionally, maintaining outstanding service.
Education
706/1 706/2 Catering -
Doncaster College
Doncaster, DNCGCSEs - English, Maths, Childcare and Art
Hall Cross Academy
Doncaster, DNCSkills
- Map proficiency
- Passenger assistance
- Strong safety history
- Local street knowledge
- Defensive driving expert
- Highway Council regulations
- Local traffic laws
- Vehicle safety inspections
- Safe driving practices
- Timetable management
- Ticket validity analysis
- Palliative care experience
- Empathy in practice
- Patient personal hygiene assistance
- Endurance under pressure
- Safeguarding vulnerable adults training
- Emotional support provision
Timeline
Support Carer
Flurish enterprises
2023.06 - Current
Bus Driver
First Bus
2000.06 - 2026.03
Receptionist
GP Surgery Out of hours Doctors NHS
1998.02 - 2003.06
GCSEs - English, Maths, Childcare and Art
Hall Cross Academy
706/1 706/2 Catering -
Doncaster College