Nicola Lowdon
Summary
Empathetic Operational Team Leader with strengths in team guidance and performance optimisation. Drives continuous improvement through data analysis and stakeholder engagement. Academic strengths in areas of public policy specifically the social and environmental impact of both current and historical Governmental initiatives.
Overview
3
3
years of professional experience
Work History
Operational Team Leader
Department For Work & Pensions
01.2026 - Current
- Supporting my team in their day-to-day roles by providing them with clear goals and expectations which are presented and reviewed on a weekly basis.
- Recording key MI for continual data analysis to support the direction and focus of the management of my team.
- Navigating and addressing any arising HR concerns with a compassionate and holistic approach centering on the individual.
- Taking an active part in promoting and supporting the Civil Service values and culture.
Decision Maker
Department For Work & Pensions
10.2023 - 01.2026
- Reviewing previous decisions to ensure that they had been made with full consideration of the relevant legislation and guidelines.
- Gathering and analysing requested evidence from claimants including complex financial and legal documents.
- Weighing the legislation against the evidence in order to determine whether the original decision was correct or needs to be revised to a partial or full extent.
- Developing expertise in my designated area of Capital cases.
- Liaising across multiple teams and sites to collaborate and share information and updates relating to my field of expertise.
Education
Master of Arts - Sociology
University of Glasgow
Glasgow01-2022
Skills
- Team leadership
- Data analysis
- HR management
- Stakeholder engagement
- Decision making
- Operational strategy
- Performance monitoring
- Regulatory compliance
- Process improvement
- Adaptive problem solving
Timeline
Operational Team Leader
Department For Work & Pensions
01.2026 - Current
Decision Maker
Department For Work & Pensions
10.2023 - 01.2026
Master of Arts - Sociology
University of Glasgow