Nicola Jones
Doncaster,South yorkshire
Summary
Accomplished professional with extensive expertise in risk assessment, goal setting, and leadership. Demonstrates proficiency in process improvement and knowledge sharing, ensuring communication excellence and decisive decision-making. Skilled in crisis handling, training and development, employee performance reviews, and staff appraisals. Adept at real-time supervision and team management, with a strong focus on GDPR compliance monitoring and customer relationship management. Committed to enhancing organisational efficiency through KPI tracking, disciplinary procedures, personnel training, and effective staff complaint management.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
4
4
years of post-secondary education
40
40
years of professional experience
Work history
Team leader
B&Q
Doncaster, South yorkshire
2002.04 - Current
- Developed strategies for improved performance level across the team.
- Monitored daily operations whilst reducing operational cost significantly.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Fostered a high-performing environment to drive productivity and quality.
- Encouraged open communication, fostering a positive work culture.
- Improved customer satisfaction through close collaboration with the team.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Devised actionable plans towards achieving set business objectives within deadlines.
- Implemented new working methods which improved overall efficiency of the team operations.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Led project coordination, resulting in timely delivery.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Introduced innovative solutions which maximised output without compromising quality.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Coached team members through new or difficult workflows.
- Delegated tasks to make best use of individuals' skills.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Led shifts and motivated team to drive sales.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Supported new hires through onboarding process for speedy and successful training.
- Promoted professionalism among staff to develop productive relationships.
- Fostered positive employee relationships through communication, training and coaching.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Upskilled team members by planning and delivering training workshops.
- Led team of 15 to achieve KPI targets and successfully complete assigned projects.
- Monitored health and safety measures for guaranteed compliance.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Streamlined processes to improve and optimise office operations.
Bar staff member
PARK LANE
Doncaster, SOUTH YORKSHIRE
1986.12 - 2000.01
- Adhered to health and safety regulations strictly.
- Prepared beverages, ensuring consistent quality.
- Checked identification to maintain legal compliance.
- Made cocktails for customer enjoyment.
- Ensured customer satisfaction by providing excellent service.
- Served customers to foster a friendly atmosphere.
- Restocked bar efficiently during busy periods.
- Handled cash transactions to ensure accurate accounting.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Kept records of tabs accurately, avoiding monetary discrepancies.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
Education
GCSEs -
Danum school
Doncaster 1982.09 - 1986.07
Skills
- Risk assessment knowledge
- Goal setting expertise
- Leadership proficiency
- Process improvement understanding
- Knowledge sharing
- Communication excellence
- Decisive decision-making
- Crisis handling acumen
- Training and Development
- Employee performance reviews
- Staff appraisals
- Real-time supervision
- Team supervision
- GDPR compliance monitoring
- Customer relationship management
- Staff complaint management
- KPI tracking
- Disciplinary procedures
- Personnel training
References
References available upon request.
Timeline
Team leader
B&Q
2002.04 - Current
Bar staff member
PARK LANE
1986.12 - 2000.01
GCSEs -
Danum school
1982.09 - 1986.07