Summary
Overview
Work history
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Nicola Ingram

Tenbury Wells,Worcestershire

Summary

Accomplished professional with expertise in business intelligence tools and CRM software. Proven track record in account management and client relations, regularly meeting targets and resolving crises. Skilled in Salesforce and Excel, delivering effective technical sales support and impactful product presentations. Strong commitment to health and safety compliance, leveraging distribution channel knowledge to drive growth in dynamic environments.


Hardworking and motivated with good study skills and excellent communication abilities seeks opportunities in account management. Works hard to prepare and deliver accurate, thorough work. Collaborates well on group projects for presentations and tasks.

Overview

18
18
years of professional experience
1
1
Certification

Work history

Crop Nutrition Account Manager

Yara UK Ltd
Worcester, Worcestershire
02.2019 - Current
  • Devised marketing plans that enhanced brand awareness.
  • Achieved client satisfaction by effectively managing key accounts.
  • Resolved client issues promptly to maintain high satisfaction levels.
  • Assured timely delivery of products and services to meet expectations.
  • Established strong rapport with clients through consistent communication.
  • Analysed sales data to identify growth opportunities.
  • Generated customer KPI reports to illustrate overall performance metrics.
  • Handled customer concerns to build loyalty and long-term relationships.

Product Manager

Timac Agro UK
Worcester, Worcestershire
11.2016 - 02.2019
  • Conducted competitor analysis to identify market opportunities and enhance product positioning.
  • Led cross-functional team for successful product launch with impactful outcomes.
  • Delivered training sessions to sales teams, boosting understanding of product features and benefits.
  • Organised special sales events to drive customer engagement and increase product volume sold.
  • Regularly updated sitemaps, enhancing site navigation efficiency.
  • Managed content uploads, maintaining an engaging and current website.
  • Optimised site performance through consistent updates and enhancements.
  • Collaborated closely with Irish team at Grassland Agro to achieve common goals.

Field Team Manager

ADAS UK Ltd
Hereford, Herefordshire
11.2014 - 11.2016
  • Cultivated strong rapport with team members, enhancing workplace cohesion.
  • Handled employee grievances to maintain harmony within workforce.
  • Implemented communication and conflict resolution strategies to promote a positive environment.
  • Provided consistent leadership, elevating team performance and satisfaction levels.
  • Conducted performance evaluations to identify areas for improvement and foster growth.
  • Developed action plans for continuous process improvement initiatives.
  • Delegated responsibilities effectively among team members to optimise productivity.
  • Achieved higher efficiency through regular training and mentoring sessions.

Field Research Technician

ADAS UK
Terrington St Clement, Norfolk
05.2014 - 11.2014
  • Conducted comprehensive risk assessments prior to tasks to promote safer work practices.
  • Oversaw daily operations, ensuring high productivity and efficiency.
  • Managed field irrigation for consistent water supply to crops.
  • Carried out rigorous field trials to validate research findings under real farming conditions.
  • Calibrated spraying equipment for uniform chemical distribution across fields.
  • Demonstrated flexibility by covering shifts during nights, weekends, and bank holidays.
  • Quickly learned new skills, thereby enhancing overall efficiency and productivity.
  • Supported team through respectful collaboration and assistance.

Research technician

Teagasc
Johnstown Castle, Wexford
09.2007 - 05.2014
  • Conducted complex equipment calibration, achieving precise measurements.
  • Delivered accurate results through detailed laboratory testing.
  • Streamlined data entry processes, enhancing record-keeping efficiency.
  • Contributed to research papers with thorough literature reviews and data analysis.
  • Maintained scientific instruments through routine maintenance to prevent operational disruptions.
  • Implemented quality control measures, ensuring reliability of experimental results.
  • Documented experimental procedures meticulously, facilitating replication of experiments.
  • Ensured safety in the lab by strictly adhering to protocols.

Education

Master of Science - Sustainable and Efficient Food Production

Aberystwyth University
Aberystwyth
08.2020 -

Bachelor of Science - Biology

Maynooth University
Maynooth Ireland
09.2003 - 06.2007

Postgraduate Diploma - Environmental Studies

University of Ulster
Coleraine
09.2008 - 09.2009

Skills

  • Business intelligence tools
  • Customer service systems
  • Digital marketing
  • CRM software proficiency
  • Distribution channel knowledge
  • Account management
  • Salesforce expertise
  • Excel skills
  • Key account management
  • Product presentations
  • Technical sales support
  • Product knowledge
  • Direct sales techniques
  • Target achievement focus
  • Crisis management
  • Client relationship building
  • Time management
  • Health and safety compliance
  • Retail marketing strategies
  • Sales techniques
  • Resourcefulness

Affiliations

  • Gardening, Reading, Travel, Hiking / Walking

Certification

FACTS qualified

BASIS Soil and Water

References

References available upon request.

Timeline

Master of Science - Sustainable and Efficient Food Production

Aberystwyth University
08.2020 -

Crop Nutrition Account Manager

Yara UK Ltd
02.2019 - Current

Product Manager

Timac Agro UK
11.2016 - 02.2019

Field Team Manager

ADAS UK Ltd
11.2014 - 11.2016

Field Research Technician

ADAS UK
05.2014 - 11.2014

Postgraduate Diploma - Environmental Studies

University of Ulster
09.2008 - 09.2009

Research technician

Teagasc
09.2007 - 05.2014

Bachelor of Science - Biology

Maynooth University
09.2003 - 06.2007

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