Work preference
Summary
Overview
Work history
Education
Skills
Languages and test evidence
Timeline
Generic
Open to work

Rupali Kukkal

Smethwick,United Kingdom

Work preference

Desired job title

Internal Sales Manager - promoted from Internal Account ManagerAccount Manager - SalesBusiness Development ManagerSenior AdministratorSenior Business Development Manager / Digital Marketing Consultant

Work Type

Full time

Location preference

RemoteOn-site
Location: Smethwick, United KingdomLondon, ENG
Open to relocation: Yes

Salary range

45000/yr - 200000/yr

Important to me

Career advancementWork-life balanceCompany cultureWorking remotely option

Summary

Commercial sales and customer-operations professional with more than ten years of experience across UK, Indian and US-facing markets. Experienced in account management, team leadership, CRM discipline, sales reporting, client insight, order and back-order monitoring, forecasting, service improvement and digital marketing. Confident in translating customer and operational information into clear recommendations for senior management while maintaining strong client relationships and accountable team performance.

Seasoned professional with focus on analytics and strategic planning. Possess unique skills in data interpretation and trend forecasting, enabling businesses to make informed decisions and optimise performance. Committed to driving growth and improving business processes through careful data analysis and insightful recommendations.

Overview

2
2
Languages
10
10
years of professional experience

Work history

Internal Sales Manager - promoted from Internal Account Manager

Future Garments Limited
Smethwick, West Midlands
2025.12 - Current
  • Lead and support the Account Management team, promoting accurate order processing, clear ownership and consistently high client-service standards.
  • Act as the principal escalation point for complex customer queries and coordinate timely, practical resolutions with internal teams.
  • Oversee client communication on stock availability and back orders, ensuring proactive and transparent updates.
  • Review order-flow and back-order reports to identify recurring trends, service risks and operational improvement opportunities.
  • Provide senior management with concise insight on business throughput, team performance and customer feedback.
  • Coach team members on performance, engagement, timekeeping, attendance and operational best practice.
  • Influenced cost-saving measures with meticulous financial analysis.
  • Leveraged Excel functions for streamlined data evaluation and presentation,.
  • Facilitated client meetings to discuss and interpret analysis findings.
  • Conducted thorough market research for better competitive understanding.

Account Manager - Sales

GHC UK Limited
Smethwick
2023.09 - 2025.12
  • Managed existing and prospective B2B customer relationships across workwear, PPE and selected healthcare product lines.
  • Used Sage and i2i to prepare quotations, manage customer queries and maintain accurate sales records.
  • Monitored stock requirements, coordinated garment customisation and worked across teams to resolve service issues.
  • Reviewed market and competitor activity, identified cross-sell opportunities and contributed to sales planning and reporting.

Business Development Manager

iCall Marketing Limited
Birmingham
2023.04 - 2023.08
  • Researched opportunities in the UK legal sector and developed outreach approaches for law-firm prospects.
  • Prepared digital marketing proposals, managed prospect relationships and produced sales forecasts.
  • Worked with marketing colleagues to align proposed activity with client needs and trained members of the business-development team.

Senior Administrator

Lifeline Protect Limited
Coventry
2023.03 - 2023.04
  • Prepared and checked insurance application documentation for Vitality and Aviva products.
  • Supported sales colleagues, maintained organised records and helped improve document-filing and retrieval processes.

Senior Business Development Manager / Digital Marketing Consultant

Scaler by InterviewBit
2022.01 - 2022.07
  • Advised IT professionals in Indian and US markets on professional-development programmes through telephone and online consultations.
  • Recorded lead activity in Salesforce, monitored team performance and worked to weekly and monthly targets.

Self-employed Digital Marketing Consultant

Independent consultancy
2020.01 - 2022.01
  • Advised students and professionals on education and career-development opportunities across Indian and US markets.
  • Delivered remote digital-marketing training and developed online lead-generation and revenue-growth approaches for clients.

Senior Sales Manager - Digital Marketing

Bennett Coleman & Co. Limited (Times Group)
2019.11 - 2020.01
  • Advised prospective learners on digital-marketing programmes and maintained comprehensive CRM records.
  • Trained new sales representatives and supervised performance against weekly and monthly objectives.

Senior Business Development Manager

Digital Performance Media Private Limited (Digiperform)
2018.12 - 2019.10
  • Led sales-team performance, training and conversion activity while supporting short- and long-term revenue planning.

Sales Manager / Branch Head

Squad Digital Formations Private Limited (DigitalU)
2017.11 - 2018.11
  • Managed branch operations across sales, customer service, administration and people activity.
  • Supported digital campaigns, B2B outreach, sales forecasting and growth planning.

Sales Manager / Branch Head

Edutrain Consultants Private Limited (Skill Circle)
2017.06 - 2017.11
  • Reviewed performance challenges, recommended practical improvements and supported customer and employee satisfaction.
  • Built professional networks and contributed technology articles for online publication.

Client Relationship Manager

Digital Performance Media Private Limited (Digiperform)
2016.07 - 2017.05
  • Converted prospective leads through consultative guidance and relationship management.
  • Supported sales and product training and monitored team performance.

Education

Bachelor of Arts - General

North East Christian University
India
07/2013 - 07/2016

Certification - Digital Marketing

Digiperform
India
03/2015 - 12/2015

Senior Secondary Education - Central Board of Secondary Education

Maharaja Agarsain Public School
India
/2008 - /2010

Secondary Education - Central Board of Secondary Education

DAV Public School
India
/2007 - /2008

Skills

  • Customer and market insight
  • Sales operations reporting
  • CRM record quality and governance
  • Order-flow and back-order trend analysis
  • Client segmentation and relationship management
  • Sales forecasting and performance monitoring
  • Digital marketing and business development
  • Business intelligence tools
  • Salesforce analytics
  • Process improvement and service excellence
  • Team leadership, coaching and accountability
  • Stakeholder communication and escalation management
  • Sales analytics expertise

Languages and test evidence

English
Proficient (C2)
Hindi & Punjabi
Native

Timeline

Internal Sales Manager - promoted from Internal Account Manager

Future Garments Limited
2025.12 - Current

Account Manager - Sales

GHC UK Limited
2023.09 - 2025.12

Business Development Manager

iCall Marketing Limited
2023.04 - 2023.08

Senior Administrator

Lifeline Protect Limited
2023.03 - 2023.04

Senior Business Development Manager / Digital Marketing Consultant

Scaler by InterviewBit
2022.01 - 2022.07

Self-employed Digital Marketing Consultant

Independent consultancy
2020.01 - 2022.01

Senior Sales Manager - Digital Marketing

Bennett Coleman & Co. Limited (Times Group)
2019.11 - 2020.01

Senior Business Development Manager

Digital Performance Media Private Limited (Digiperform)
2018.12 - 2019.10

Sales Manager / Branch Head

Squad Digital Formations Private Limited (DigitalU)
2017.11 - 2018.11

Sales Manager / Branch Head

Edutrain Consultants Private Limited (Skill Circle)
2017.06 - 2017.11

Client Relationship Manager

Digital Performance Media Private Limited (Digiperform)
2016.07 - 2017.05

Secondary Education - Central Board of Secondary Education

DAV Public School
/2007 - /2008

Senior Secondary Education - Central Board of Secondary Education

Maharaja Agarsain Public School
/2008 - /2010

Certification - Digital Marketing

Digiperform
03/2015 - 12/2015

Bachelor of Arts - General

North East Christian University
07/2013 - 07/2016

Similar Profiles

  • Andre OsbornAndre Osborn

    <ul><li>Directed 5 locations generating $14.5M+ in annual sales.</li><li>Delivered highest company metrics, with measurable gains over previous years:</li><li>Top 2 highest grossing stores ($4.3M and $3.8M)</li><li>Gross margin: 48.7%, a 6% improvement over prior year</li><li>Net income: $2.5M; EBITDA: 17.2%, up 4.5% year-over-year</li><li>Oversaw recruiting, development, and coaching for 30+ managers and team leaders.</li><li>Implemented district-wide retention strategy, reducing turnover significantly.</li><li>Ensured all units passed federal/state audits and maintained 100% compliance.</li><li>Mentored future leaders, facilitating internal promotions and long-term career growth, including 1 General Manager promoted to District Manager, 3 Assistant General Managers promoted to General Managers in other districts, and 4 Shift Leads advanced to AGM roles.</li><li>Partnered with local schools to provide food during sporting events and teacher appreciation days.</li><li>Launched community-focused promotions including free breakfast sandwiches for educators and 5% lunch discounts for local hospital nurses.</li><li>Maintained an average Wendy’s Done Right Visit (WDRV) score of 96 across all locations.</li><li>Achieved an average score of 95 on ECO/FSA food safety assessments with zero critical violations across the district.</li></ul> at Wendy’s (Arizona Restaurant Co. LLC)<ul><li>Directed 5 locations generating $14.5M+ in annual sales.</li><li>Delivered highest company metrics, with measurable gains over previous years:</li><li>Top 2 highest grossing stores ($4.3M and $3.8M)</li><li>Gross margin: 48.7%, a 6% improvement over prior year</li><li>Net income: $2.5M; EBITDA: 17.2%, up 4.5% year-over-year</li><li>Oversaw recruiting, development, and coaching for 30+ managers and team leaders.</li><li>Implemented district-wide retention strategy, reducing turnover significantly.</li><li>Ensured all units passed federal/state audits and maintained 100% compliance.</li><li>Mentored future leaders, facilitating internal promotions and long-term career growth, including 1 General Manager promoted to District Manager, 3 Assistant General Managers promoted to General Managers in other districts, and 4 Shift Leads advanced to AGM roles.</li><li>Partnered with local schools to provide food during sporting events and teacher appreciation days.</li><li>Launched community-focused promotions including free breakfast sandwiches for educators and 5% lunch discounts for local hospital nurses.</li><li>Maintained an average Wendy’s Done Right Visit (WDRV) score of 96 across all locations.</li><li>Achieved an average score of 95 on ECO/FSA food safety assessments with zero critical violations across the district.</li></ul> at Wendy’s (Arizona Restaurant Co. LLC)

  • David MendozaDavid Mendoza

    Internal Sales Manager at V-Tech GroupInternal Sales Manager at V-Tech Group

  • Andreas NygrenAndreas Nygren

    Internal Sales Manager at RED HAT - TD SynnexInternal Sales Manager at RED HAT - TD Synnex

  • Jeffrey GoldsmithJeffrey Goldsmith

    Internal Sales Manager at ABD GroupInternal Sales Manager at ABD Group

Create profile
Rupali Kukkal