- Reading
- spending time with my family
- cooking
Nicola Hickman
Newport,GWENT
Summary
Detail-oriented Home Shopper skilled in packing and scanning products to minimise damage and ensure timely order completion. Manages multiple customer orders simultaneously while adhering to company standards for quality and safety. Committed to enhancing customer satisfaction through attentive service and seamless shopping processes.
Overview
24
24
years of professional experience
Work History
Home Shopper
Asda Living
BLACKWOOD, CAERPHILLY
05.2022 - Current
- Facilitated seamless online shopping experiences, selecting and purchasing items on behalf of clients.
- Delivered exceptional customer service, addressing queries and concerns with professionalism and empathy.
- Followed all company standards and paid careful attention to customer requests.
- Packed orders efficiently to minimise product damage and ensure safe delivery.
- Performed scanning of products to facilitate a smooth purchasing process. at high tempo and bagged securely for customers to carry.
PSV DRIVER
First Bus
BRIDPORT, DORSET
06.2004 - 10.2011
- Safely transported passengers to destinations, adhering to strict time schedules and road regulations.
- Used safe driving practices at all times when operating vehicles.
- Stayed vigilant and within safe driving practices when operating vehicles.
- Conducted daily vehicle inspections to maintain safety standards and report necessary repairs.
- Maintained vehicle in optimum condition for safety and reliability.
- Informed management of safety concerns and issues and issues.
- Followed highway codes at all times when driving company vehicles and transporting goods.
- Navigated safely in adverse weather conditions in bad weather conditions to maximise safety.
- Maintained travel logs and vehicle maintenance reports to ensure compliance with company policies and legal requirements.
- Remained calm during rush hour and other stressful driving situations.
- Welcomed passengers warmly upon boarding with warm, a warm, friendly welcome for an excellent first impression.
- Exhibited top brand standards on the road brand when on the road.
Bar Staff Member
THE MANOR HOTEL
09.2002 - 06.2004
- Served customers with a friendly demeanour, promptly taking orders and delivering beverages.
- Greeted new customers, answered initial questions and took drink orders.
- Demonstrated friendly and approachable bar service, proactively anticipating customers' needs to provide personalised experience.
- Adapted to busy periods by efficiently managing multiple customer orders simultaneously.
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
- Took customer orders and prepared drinks following best practices for each type.
- Facilitated smooth operations by keeping bar area well-stocked throughout each shift.
- Kept bar stocked and organised for easy access and quick service to customers.
- Processed payments efficiently, using cash registers and card payment systems accurately.
- Processed cash, credit card and voucher payments to fast track process.
- Collected customer payments and balanced receipts daily to maintain accurate totals.
- Opened and closed bar tabs, transferring charges to restaurant as necessary.
- Conducted ID checks in line with Challenge 25 rules and regulations.
- Verified customer age using official government identifications prior to serving alcohol.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Received orders from wait staff and delivered beverages to guests.
- Maintained cleanliness and hygiene in bar area, adhering to health and safety regulations.
- Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
- Ensured all glassware and cutlery were polished and ready for use by storing them properly.
- Washed and put away glassware after customer use, maintaining ready stock for customer service.
- Conducted stock counts and ordered supplies to ensure availability.
- Ensured availability of snacks and food items at the bar for customer satisfaction.
- Trained new staff members on bar operations and customer service to ensure consistent quality and efficiency.
- Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
Education
Certificate of Higher Education - CHILD CARE
WEYMOUTH COLLEGE
Weymouth, DOR01-2013
GCSEs - GCSEs
the sir john colfox school
Bridport, DOR01-2011
Skills
- Order fulfilment
- Order management
- E-commerce support
- Product selection
- Product knowledge
- Hygiene standards
- Customer service
- Client management
- Problem solving
- Multitasking efficiency
- Time management
- Reliability
- Positive attitude
- Cash handling
- Time management
Interests
Timeline
Home Shopper
Asda Living
05.2022 - Current
PSV DRIVER
First Bus
06.2004 - 10.2011
Bar Staff Member
THE MANOR HOTEL
09.2002 - 06.2004
Certificate of Higher Education - CHILD CARE
WEYMOUTH COLLEGE
GCSEs - GCSEs
the sir john colfox school