Nicola Edwards

Created and served a variety of hot and cold coffees, teas, sandwiches, cakes, and hot lunches to enhance customer experience.

Interacted with the general public with a polite, friendly, and professional attitude to foster a welcoming environment.

Replenished and restocked fresh supplies within time constraints, checked refrigerator temperatures for quality control, sanitised work and café areas, washed dishes and cooking utensils, maintained coffee machines, and processed till transactions.

Moved to café to support team operations

• Assisted customers in Floor Coverings and Furnishing Fabric Department with bespoke and ready-made curtains, poles, and tracks, enhancing customer satisfaction and product knowledge.
• Coordinated appointments for estimators to measure carpet requirements, ensuring timely service delivery and customer support.
• Facilitated continuation of contract for three months, ensuring smooth operational flow.
• Supported merchandisers in relocating stock, contributing to an organised sales floor and improved inventory management.
• Transitioned to café role following request to continue employment within the store.

• Founded nail technician business, specialising in application and maintenance of acrylic nail tips, manicures, and pedicures.

Forfilled telesales orders for construction industry, including house building, road maintenance, PPE equipment, and rail industry, ensuring timely delivery and customer satisfaction.

• Acted as office account liaison for Kvaerner, facilitating communication and support during CTRL project.
• Earned distinction as the top telesales contact in 1999, standing out among 26 nationwide offices.

• My position involved checking holiday company systems for flight only seats to match telephone and some face to face enquiries.
• We also sold insurance, car hire and hotel accommodation.
• Moved to main office at Dial-A-Flight to support operations.
• Head hunted by company's training manager to help set up/manage a new division for the Summer season based in Maidstone.
• Conducted interviews, training sessions, and motivated new recruits as in our larger division.

• Initially worked as part of a busy team creating business house travel documents, tickets and itineraries.
• After the office moved to 'the City', London, became most senior member and had my own team.
• Dealt with opening and closing of days proceedings, time cards and payroll.
• Wanted a sales role but with none on the horizon decided to move on.

• Started as a junior 'office bod'.
• Promoted to Clerk and dealt with distribution of such publishers books as 'Tolkien' and, the great, 'Mills & Boon' throughout the UK.

• Shop assistant. Saturday job extended to a full time position.