Nicola Docherty
Glasgow,Glasgow City
Summary
Knowledgeable account management professional with experience in developing client communications, sales strategy and contract negotiation. Cultivates long-term relationships and delivers high levels of customer service to achieve revenue targets.
Overview
37
37
years of professional experience
Work History
National account manager
GreenGourmet
Stroud, Gloucester
08.2007 - 03.2024
- I have grown the business in Scotland from zero to £5 m
- Managed all education business from M62 corridor and above total value £8 m
- Optimised sales methods to best engage, acquire and retain customers
- Developed new ideas and thought creatively to grow business and enhance profitability and revenue. Working across other departments within the business
- Addressed account inquiries and responsible for updating data on CRM software
- Responsible for creating ,managing and updating the pipeline to ensure all opportunities were captured
- Identified and qualified new sales prospects to continually meet targets.
- Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
- An active member of the ASSIST committee
- active member of the ASSIST committee
National account manager
RHM Foodservice
Reading, England
08.1997 - 08.2007
- Managed Scotland and north of England
- Grew business consistently year on year
- Planned and presented food presentations to customers
- Trained and mentored new account representatives to deliver outstanding service.
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
- Addressed account inquiries and provided updated data from CRM software.
- Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
Lecturer
Glasgow College of Food & Technology
Glasgow , Glasgow City
09.1987 - 06.1997
- Over my 10 years I taught a variety of subjects including , Food service , Wine & Spirits , Management , Marketing ,Human Resources & Communications
- Monitored emerging trends in subject fields to innovate teaching and learning practices.
- Taught a range of student levels from HND to YTS
- Lectured classes using exceptional communication techniques to enhance engagement.
- Offered academic and pastoral support to students requiring additional help.
- Collaborated with lecturers to enhance teaching procedures.
Education
BA Hotel & Catering Management - Hotel & Catering Management
University of Strathclyde
GlasgowSkills
- Customer relations
- Food sector expertise
- Strategic account development
- Negotiation tactics
- Relationship building
- Researched sales leads
- Interpersonal skills
Timeline
National account manager
GreenGourmet
08.2007 - 03.2024
National account manager
RHM Foodservice
08.1997 - 08.2007
Lecturer
Glasgow College of Food & Technology
09.1987 - 06.1997
BA Hotel & Catering Management - Hotel & Catering Management
University of Strathclyde
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