Nicola Cole
Gosport,Hampshire
Summary
Proactive and friendly leader committed to improving restaurant operations. Collaborates successfully with FOH staff and kitchen team to improve processes and elevate restaurant footfall and sales. Demonstrates exceptional conflict management skills, resolving incidents to maintain customer satisfaction and loyalty. Restaurant management professional with extensive experience leading high-performing hospitality teams. Develops staff to maximise establishment potential. Motivated to enhance profits and continuously improve service delivery. Reliable and motivated individual seeking career in restaurant management. Applies training and problem-solving mindset to all assigned tasks. Eager to help improve and develop customer experiences to increase revenue. Knowledgeable management professional with background in overseeing smooth-running restaurant operations. Skilled at creating positive dining experiences guaranteeing exceptional food service for every customer. Encourages customer feedback to implement insightful changes.
Overview
29
29
years of professional experience
5
5
years of post-secondary education
Work history
Restaurant manager then assistant pub manager
Jolly roger
Gosport, Hampshire
11.2018 - 01.2024
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Delivered in-depth training to customer-facing staff, promoting strong service performance
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Worked in kitchen, pipe cleans, staff rotas , cashed up and locked pub at the end of the day
- Upheld venue standards of excellence to maintain consistency in service and product quality.
- Managed 11+ staff
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Contributed fresh ideas and innovation to continuously improve the business.
Picker for groceries online then pharmacy Dispenser
sainsburys
fareham, hampshire
06.2005 - 05.2011
- Completed work orders and packing slips with accuracy.
- Complied with health and safety by responsibly using equipment.
- Safely moved and stored stock to protect company assets.
- Verified final dispatches for quality, accuracy and consistency.
- Followed moving and handling procedures to minimise risk of injury when lifting and carrying weights of up to 20kg.
- Printed labels, packaged boxes and loaded into outbound containers for prompt dispatch.
- Provided knowledgeable clinical advice to relieve and improve patients' everyday conditions.
- Endorsed high-volume prescription forms.
- Stayed up-to-date on NHS payment and exemption rules.
- Stored medication according to specific temperature instructions.
- Replenished stock and processed deliveries to maximise product availability.
- Consistently arrived at work on time and ready to start immediately.
Carer worker
caring hands
fareham, hampshire
08.2005 - 10.2006
- Kept patient environments clean and neat following optimum hygiene standards.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Assisted clients with daily household cleaning, laundry and food preparation.
- Submitted reports to manager regarding status of client.
- Maintained hygiene standards, cleaning and clearing patient rooms
picker and packer
palmer and harvey
fareham, hampshier
03.2003 - 07.2005
- Conducted quality assessment before transporting goods, assessing for breakages or imperfections.
- Accurately packed and picked high-volume orders in fast-paced environments.
- Braced and padded items to prevent shifting or damage during transport.
- Safely moved and stored stock to protect company assets.
Relief manager
One Stop
fareham , Hampshire
01.2001 - 07.2003
- Coordinated and provided tailored support packages to high-risk and distressed victims.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Planned revenue generation strategies designed for growth.
- Contacted victims by phone to provide up-to-date and relevant information.
- Go to various stores when managers where ill holidays etc
- Conducted intake interviews and provided orientation to new shelter residents.
assistant accountant
new maple motor company
southampton, hampshire
07.1995 - 01.2001
- Prepared for and completed accurate and complete tax returns in advance of deadlines.
- Prepared VAT and income tax forms for commercial and individual clients.
- Write up accountants to give to company accountant
Education
GCSEs -
wyvern school
Southampton 09.1990 - 07.1995
Skills
- Diverse beverage knowledge
- Safe food handling
- Staff supervision
- OH&S compliance procedures
- Passion for customer satisfaction
- Recruitment and hiring
- Hospitality business management
- Food preparation and safety
- Cleaning and sanitation procedures
- Order delivery practices
- End-of-day reconciliation
Timeline
Restaurant manager then assistant pub manager
Jolly roger
11.2018 - 01.2024
Carer worker
caring hands
08.2005 - 10.2006
Picker for groceries online then pharmacy Dispenser
sainsburys
06.2005 - 05.2011
picker and packer
palmer and harvey
03.2003 - 07.2005
Relief manager
One Stop
01.2001 - 07.2003
assistant accountant
new maple motor company
07.1995 - 01.2001
GCSEs -
wyvern school
09.1990 - 07.1995