Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
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IBRALEBBE MUHAMMATH IFTHIKAR

Horsham,West Sussex

Summary

Motivated Manager with excellent business acumen and broad experience across finance and operations roles. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication and conflict resolution skills. Administrative leader offering experience prioritising and delegating tasks to drive goal achievement. Expertise includes schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Talented Management with expert team leadership, planning and organisational skills. Equips employees to independently handle issues and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems. Driven management professional offering over 3 years of experience in competitive settings. Focused and motivational mentor adept at challenging team members to meet and exceed company goals. Passionate Restaurant General Manager with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines. Motivated Team leader with 3 years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Hard-working manager with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Overview

9
9
years of professional experience

Work history

RGM (Resturant genaral manager)

CASKADE CATERS LTD (KFC -HORSHAM)
Horsham, West Sussex
2021.08 - 2024.03
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
  • Planned and managed resources and budget to support and deliver objectives.
  • Planned revenue generation strategies designed for growth.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Created digital file classification system for company-wide use.
  • Conducted periodic performance reviews for direct reports.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Developed organisational policies for administrative oversight and internal controls.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Resolved conflicts by acting as mediator and rule enforcer as appropriate.
  • Managed teams by overseeing hiring, training and professional growth of employees.
  • Conducted research and gathered information from multiple sources to present clear results.

Retail associate

BP
Haywards Heath, West Sussex
2015.04 - 2021.08
  • Requested and checked customer IDs at checkout for age-restricted products.
  • Built lasting relationships with clients through customer service interactions.
  • Displayed wares in temporary structures at markets to attract new customers.
  • Designed visually pleasing in-store and window displays to increase footfall.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Resolved complaints and product refunds with care and professionalism, maintaining customer satisfaction.
  • Maximised sales, advising customers of promotions and sales.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Organised displays to promote inventory and encourage customer purchases.
  • Carried out active selling from initial customer greeting.

Education

A-Levels - Mathematics, chemistry,Physics and English

K/Madina National School
Sri lanka
01/1999 - 12/2001

GCSEs - Commerce, science, maths, English,Tamil,Islam,social history ,

Pl/Al-Rifai gentral college
Srilanka
01/1998 - 12/1999

Skills

  • Employee feedback management
  • Inventory control and record keeping
  • Cost-controls
  • Decision making
  • End-of-day reconciliation
  • Dining room preparation
  • Diverse beverage knowledge
  • Food preparation and safety
  • Front of House (FOH) recruitment
  • Wage management
  • Maitre'D POS software
  • Ingredient inventory management
  • Cleaning and sanitation procedures
  • Employee management
  • Waste management
  • Passion for customer satisfaction
  • External recruitment
  • Material and resource allocation
  • Safe food handling
  • OH&S compliance procedures
  • Menu alterations
  • Front of House (FOH) training
  • Recruitment
  • Process improvements
  • Portioning understanding
  • Kitchen equipment operation and maintenance
  • Kitchen staff coordination
  • Recruitment and hiring
  • Food service background
  • Accountability programs
  • Strong work ethic
  • Restaurant Manager POS system knowledge
  • Cost controls
  • Restaurant cost control
  • Shift scheduling
  • Hospitality business management
  • Workflow planning
  • Hiring and training
  • Customer service training
  • Waste reduction

Accomplishments

I have participate 2 times RGM feast conference

Timeline

RGM (Resturant genaral manager)

CASKADE CATERS LTD (KFC -HORSHAM)
2021.08 - 2024.03

Retail associate

BP
2015.04 - 2021.08

A-Levels - Mathematics, chemistry,Physics and English

K/Madina National School
01/1999 - 12/2001

GCSEs - Commerce, science, maths, English,Tamil,Islam,social history ,

Pl/Al-Rifai gentral college
01/1998 - 12/1999
IBRALEBBE MUHAMMATH IFTHIKAR