Nicky Redshaw

• Monitor national and local PCN performance
• Create city wide services to support practices- such as

Acute Visiting ,micro suction, care home team

• Liaise with outside providers
• Deal with HR issues
• Monitor financial performance of the PCN
• Implement robust complaints procedure , liaising with PALS , patient participation groups and regional teams
• Analyse and identify trends in complaints regarding the service of the PCN and practices across a 127,000 patient 10 practice population
• Ensure that procedures are in place for CQC inspections across the PCN
• Write and implement procedures and protocols
• Lead PCN management team and work with clinical directors to provide a seamless service for the practices

• Interacted with and addressed patients complaints, finding mutually beneficial solutions. undertook trend analysis
• Delegated clinical nursing tasks to meet patients' care requirements.
• Planned annual budgets to meet operational needs within financial targets.
• Actioned public health campaigns to educate patients on current issues.
• Applied changing health care legislation for full practice compliance.
• Responded promptly to general enquiries and record requests from physicians to minimise patient service delays.
• Arranged duty and holiday rotations, liaising with staff to provide satisfactory coverage.
• Prepare practice and staff for successful CQC inspections
• Oversight of all HR issues
• Prepared reports and attended partnership meetings