Nick Ansgar De Melo
SOUTHALL
Summary
Organised Individual, independent worker with strong communicational skills. Self motivated and able to learn new tasks quickly and effectively. Friendly and able to work in a fast paced work-place as well as maintaining a can-do attitude.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Waiter & Barista & Room Service
Hilton Hotels Heathrow Terminal 4
2025.12 - 2026.05
- Communicated with my team members, to provide quick and efficient service
- Improved customer satisfaction by attending to their needs and requests.
- Making coffees, tea and other beverages for customers
- Taking orders on call in room service and monitoring online orders on the computer system.
- Delivering orders to guest rooms
- Taking and inputting orders on the till
- Solving guest problems and making sure they have exceptional experience
- Assisted with allergies and what we can replace or make to help them with their dietary needs.
- Greeted customers, presented menus and seated them on available tables.
Barista & General Assistant
CH & CO (Sky Central Osterley) // Baxter Storey
2024.09 - 2025.11
- Making coffees for customers and making latte art (Using Semi-skimmed, Oat, Soya & Coconut milks)
- Making different types of beverages such as iced, matcha, chocolate and also other seasonal drinks
- Making latte art on coffees
- Maintained cleanliness of the cafe area whilst preparing orders.
- Taking orders and payment on the till
- Working as a team with my colleagues to ensure fast and efficient service provided
- Carrying out other tasks given & participating in latte art competitions
- Upselling required food and beverages
- Trained new staff members on cafe operations, making drinks, latte art and everything required.
Waiter & Host & Runner
Heathrow Terminal 4
2023.07 - 2024.08
- Collaborated with colleagues to provide efficient service.
- Assisted in taking orders and inputting them on the till.
- Ensured customers received their food and drinks while enjoying a positive experience.
- Greeted guests and seated them, noting any allergies before taking orders.
- Processed both card and cash payment, and handled receipts accordingly.
- Remained calm under pressure, ensuring better performance during peak hours.
- Communicated with kitchen staff for efficient service delivery.
- Helped reduce waiting times by clearing tables after customers left.
- Reported customer difficulties and resolved any errors that occurred.
Education
Level 3 (YR 1 & 2) - Software & Hardware
West Thames College
London, Isleworth 2022.09 - 2024.07
GCSEs - English, Maths, Science, History, Computer Science, Religious Education and Music
Villiers High School
London, Southall 2017.09 - 2022.07
Skills
- Customer Service
- Can-do attitude and willing to learn further
- Good communication Skills
- Problem solving
- Friendly & Respectful
- Organised
- Follows directions
- Punctual (On time, dressed accordingly to the job)
- Basic programming knowledge
- Bartending (Serving Wines, Draught Beer and soft Beverages)
- Handling Payments
Affiliations
- Football
- Programming
Languages
English, Konkani, Hindi
Fluent
References
References available upon request.
Timeline
Waiter & Barista & Room Service
Hilton Hotels Heathrow Terminal 4
2025.12 - 2026.05
Barista & General Assistant
CH & CO (Sky Central Osterley) // Baxter Storey
2024.09 - 2025.11
Waiter & Host & Runner
Heathrow Terminal 4
2023.07 - 2024.08
Level 3 (YR 1 & 2) - Software & Hardware
West Thames College
2022.09 - 2024.07
GCSEs - English, Maths, Science, History, Computer Science, Religious Education and Music
Villiers High School
2017.09 - 2022.07