Lutanda Muchenje
St. Albans,United Kingdom
Summary
Hospitality professional with 3 years of experience in hotel food and beverage service. Experienced in table service, bar service, room service, and preparing alcoholic and non-alcoholic drinks. Trained in responsible alcohol service and licensing regulations, with experience working both independently and as part of a team in busy service environments. Skilled in upselling, wine pairing, silver service, and supporting the training of new staff members.
Overview
11
11
years of professional experience
Work history
Room Service Waiter
Sopwell House Hotel
St Albans
2023.05 - 2026.04
- Provided room service, table service, and bar service, working independently during morning room service while supporting the Octagon Bar and Conservatory Bar during restaurant and bar operations.
- Prepared and served alcoholic and non-alcoholic beverages in accordance with responsible alcohol service training and licensing regulations.
- Processed guest orders using the Micros POS system, coordinating with kitchen teams to ensure timely preparation, accurate presentation, and efficient service.
- Maintained a thorough knowledge of food, beverages, allergens, and seasonal menu offerings to support guest enquiries and recommendations.
- Delivered attentive service to hotel guests while maintaining clean, organised service areas and responding promptly to guest requests.
- Followed HACCP, COSHH, and Health & Safety procedures to maintain high standards of food safety, hygiene, and workplace safety.
Crew Member & Trainer
McDonald's
Cambridge, Cambridgeshire
2018.06 - 2023.05
- Trained and supported new staff members, ensuring cleanliness standards, operational procedures, legal regulations and company standards are adhered to.
- Delivered customer service in a fast paced environment with a large number of customer interactions, to a professional standard.
- Maintained high standards of cleanliness, presentation and safety in both staff areas and customer facing areas.
- Worked as part of a team to meet sale roles and create a welcoming atmosphere for customers.
Artistic Painter
Self-Employed
2015.01 - 2019.11
- Conducted consultations with prospective clients to understand product requirements, manage expectations and deliver tailored commissioned artwork.
- Developed positive client relationships through clear communications, professionalism and responsive, attentive service.
- Delivered commissioned projects consistently on-time to a high standard with strong attention to detail.
- Managed multiple projects independently without supervision.
Education
Diploma of Higher Education - Computer Science
Anglia Ruskin University
CambridgeA-Levels & AS-Levels - undefined
High Achievers Coach International Academy
HarareGCSEs - undefined
Gateway High School
HarareSkills
- Bar Service
- Responsible Alcohol Service
- Table Service
- Food & Beverage Service
- POS Systems (Micros)
- Customer Service
- Allergen-Conscious Order Taking
- HACCP & COSHH Awareness
- Regulation Compliance
- Upselling
- Customer Relationship Development
- Complaint Resolution
- Time Management
- Teamwork
Affiliations
- Avid surrealist painter and portrait artist
- Electronic musician and singer
- Free form poetry
- Photography and collage art
Timeline
Room Service Waiter
Sopwell House Hotel
2023.05 - 2026.04
Crew Member & Trainer
McDonald's
2018.06 - 2023.05
Artistic Painter
Self-Employed
2015.01 - 2019.11
GCSEs - undefined
Gateway High School
A-Levels & AS-Levels - undefined
High Achievers Coach International Academy
Diploma of Higher Education - Computer Science
Anglia Ruskin University