Nick Bunker

Currently leading high performing on-shore and off-shore teams designing innovative enterprise level and configurable software solutions for the global justice market.

Working with stakeholders at all levels.

• Working with multi-disciplinary teams and managing stakeholder relationships up to senior level
  
• Managed discovery pipeline, delivering interactive process mapping workshops at sites across UK
• Experienced - working in Agile methodology - JIRA and Confluence, 3-amigos and backlog grooming sessions
• Experienced - producing and presenting wireframes and documentation (Balsamiq, Lucid Chart, BDD, Gherkin)
• Delivered group training sessions across the UK
• Designed test scripts - trained testers and managed UAT process, designed and created online user guides
• Designed GDPR business logic requirements for Ministry of Justice, through to go live

• Successfully launched centralised unit (30 management staff)
  
• Introduced quality assurance and audit compliance KPIs
• Successfully negotiated staff contract changes with unions

• Designed and launched new centralised administrative unit, managed relocation of staff from outlying units
• Introduce new software application, managed data migration
• Redesigned processes in order to meet newly set contract measures

• Project board member, played key role in winning bid for London CRC probation services
  
• Assisted with TUPE negotiations of staff to public service mutual spin-out
  

• Line managed Camden Domestic Violence Team delivering Domestic Violence services across North London
• Harmonised team working practices
• Changed all processes to digital

• Achieved London Probation's highest performance, exceeding NOMS completion targets by 50%
  
• Programme Manager, Sexual Offending Treatment Unit, delivering interventions services across London
  
• Designed change and transformation programme, implemented new systems and processes
• Exceeded staff management objectives by being first to manage under-performing staff though capability procedures
  

Roles during this period:

• Programme Manager (General Offending), consistently exceeded targets year on year
  
• Treatment Manager - managed quality assurance of staff performance
  
• Facilitator - delivered over 1000 hours psychotherapeutic group programmes
  
• Community Service Officer - managed offender caseloads