Nicholas Oluka
London
Summary
Campaign specialist with proven experience in driving successful marketing initiatives. Expertise in digital strategy, content creation, and data analysis ensures impactful campaign execution. Strong focus on team collaboration and adaptability, consistently delivering results in dynamic environments. Known for reliability and results-driven approach.
Overview
10
10
years of professional experience
Work History
Global Flagship Campaign Specialist
Adidas
08.2024 - Current
- Coordinated end-to-end logistics for event-based marketing initiatives such as launches or in-store activations, maximizing brand exposure opportunities while staying within budget parameters.
- Managed budgets effectively, optimizing allocation of resources to maximize event impact.
- Delivered exceptional customer service to Adidas customer attendees, addressing concerns promptly and professionally.
- Cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Ensured smooth event transition with thorough pre-event walkthroughs and detailed day-of coordination efforts.
Operations - Home & Motor Claims Handler
AXA
11.2023 - 07.2024
- Provided claims advice to clients, managing expectations and explaining claims processing timelines.
- Completed general claims administration, reviewing and distributing legal and evidentiary documentation.
- Created detailed and accurate reports covering value, estimation factors and methodologies.
- Handled all claims and communications within established service-level agreements.
EMEA Digital E-Commerce Marketing Specialist
Nike
09.2020 - 11.2023
- Reporting to the Head of Consumer Services, responsible for motivating the Consumer Services team to deliver or exceed targets and KPIs, including over 95% customer satisfaction with attention to detail
- Deal with team escalations, including customer complaints, aiming to resolve them quickly in a professional and efficient manner
- Predicted and interpreted consumer trends to improve product offerings.
- Capitalised on new and emerging trends to innovate digital marketing content.
- Worked with internal teams to create landing pages and optimise user experience.
Operations Supply Chain Lead
Nike
04.2019 - 11.2023
- Monitored supply chain and managed all logistics functions for the company. Monitored daily and weekly KPIs, implementing improvement strategies to maintain on-track status.
- Led associate huddles focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Oversaw daily shipping operations, including loading and unloading of outbound trailers, replenishing pallets, inventory management, and supervising the work.
- Facilitating and supporting Nike Town London Cash office team - WFO experience in supporting with extra administration support
- Led highly effective teams, monitoring supply chain benchmarks to address underperforming areas.
Supervisor / Key Holder
JD Sports
09.2014 - 03.2018
- Managed activities of workers and enforced safety regulations.
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
- Motivated team through providing hands-on practical support to all members of staff on duty.
- Increased team productivity through effective staff planning, coordination and task delegation.
Education
Bachelor of Science - Business & Information Technology
University of Portsmouth
Winston Churchill Ave, Southsea, Portsmouth09.2017
A-Levels -
Woolwich Polytechnic Sixth Form
London, ENG05.2013
GCSEs - General Certificate of Secondary Education
Woolwich Polytechnic School For Boys
London, ENG05.2011
Skills
- Advanced product knowledge
- Digital Media Services
- E-Commerce
- Operations
- Slack & SAP
- Achieves Sales Goals & KPIs
- Database Administration
- Process development
- Billing dispute resolution
- Investigative research
- Problem-Solving
- Performance reporting
- Campaign support
- Promotional planning
- Sales funnel management
Accomplishments
- Completed the National Citizen Service (2011) with Charlton Athletic - Dave Edmundson, General manger (The Football League Trust)
- Recognition of the contribution in the community (2011) - Rt Hon David Cameron MP Prime Minister
- VInspired Award - (Volunteered a total of 50 hours) - VFifty\
- Completing the Headliners Journalism Project in collaboration with Charlton Athletic & National Citizen Service (2011) - Fiona Wyton, Director
- Staff MVP of the year - Nike (2023)
Timeline
Global Flagship Campaign Specialist
Adidas
08.2024 - Current
Operations - Home & Motor Claims Handler
AXA
11.2023 - 07.2024
EMEA Digital E-Commerce Marketing Specialist
Nike
09.2020 - 11.2023
Operations Supply Chain Lead
Nike
04.2019 - 11.2023
Supervisor / Key Holder
JD Sports
09.2014 - 03.2018
Bachelor of Science - Business & Information Technology
University of Portsmouth
A-Levels -
Woolwich Polytechnic Sixth Form
GCSEs - General Certificate of Secondary Education
Woolwich Polytechnic School For Boys
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