Summary
Overview
Work history
Timeline
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Nicholas Tizzard

Bristol

Summary

  • I have a lot of experience working in a highly regulated and safety critical environment, both alone and in a team.
  • I can evidence excellent customer service both in previous and present employment, receiving excellent feedback from the public.
  • I engage well with customers and am an excellent communicator, managing people’s expectations. I recognise that all customers have different and individual needs. I recognise that some customers have mobility issues / are neuro diverse or are visually impaired. I recognise this as a Station Supervisor with GWR.
  • I already have experience of prioritising and making time critical decisions on available information.
  • I already have extensive knowledge of the railway network.
  • I work well with other Train Operating Companies, Contractors and stakeholders to help provide an excellent customer service.
  • I am very supportive of other staff when dealing with abusive and threatening passengers, utilising my experience of being a police officer.
  • I have an excellent sickness record and am always punctual when commencing my duties. I am very flexible in supporting colleagues, with changing my shifts at short notice, to cover staff absences.
  • I am conscious of improving performance at work, ensuring delays are minimised by being pro -active and are correctly recorded.

Overview

34
34
years of professional experience

Work history

Station supervisor

Great Western Railway
Gloucester, Gloucestershire
02.2023 - Current
  • I oversee and carry out the dispatch of trains in a punctual and safe manner. I work in partnership with and collaborate with train managers, drivers, signallers control and customers to achieve this in a time critical manner.
  • I engage with customers during times of disruption, utilising up to date and relevant information to provide the best possible service, to assist them to get to their destinations.
  • I engage with different train operating companies, to provide customers with alternative transport resolutions, during times of disruption.
  • I help customers who are Neuro diverse, visually impaired and have restricted mobility, utilising the ‘ASSIST App’, to provide excellent customer service, ensuring that a truly inclusive service is provided.
  • I utilise the Station Announcement System to update customers on platform changes and being pro active on changes to their train routes.
  • I have utilised my experience with conflict management, when supporting colleagues who are being threatened and abused by customers.
  • I carry out risk assessments of passengers at Gloucester Station, whom are vulnerable and are a suicide risk. I have recently prevented a vulnerable passenger from harming herself and safeguarding her, by stopping her from travelling, liaising with BTP, Signaller, Control and Station Staff.
  • I utilise Line Blocks, liaising with the signaller and staff to retrieve items items belonging to customers.


Possession Support ( Part Time)

Bridgeway Consulting Limited
Bristol
04.2018 - 01.2023
  • Achieved my Personal Track Safety (PTS) and Individual Working Alone (IWA) certification.
  • Developed understanding of process required to obtain line blocks, liaising with signaller and Person In Charge of Possession, utilising safety critical communication.
  • Experience of working in both a Time Critical Environment ( Placing T3 Protection on railway lines) and Safety Critical Environment.
  • Developed understanding of ‘possession‘ working and open lines.
  • The importance of personal protective equipment in working in a safety critical environment.
  • Developed knowledge and understanding of railway network, Access gates and signals. This was achieved by placing T3 Protection at different locations on the railway network and utilising the measurement of miles and chains.

Police officer

Counter Terrorism & Avon and Somerset Constabulary
Bristol
03.1998 - 06.2022
  • Detective since 2004, investigating Major and Serious Complex Crime.
  • Supporting vulnerable victims of crime through life changing incidents.
  • Compiling complex files and reports, ensuring evidence is accurate and files are thorough. Have received commendations from Crown Court Judges for quality of investigations.
  • Maintained public and property safety through diligent surveillance.
  • Gathered evidence carefully at crime scenes, enforcing forensic procedure adherence for accuracy.
  • Acquired and served warrants for arrests, searches or other purposes.
  • Working in partnership with other agencies, ensuring best practice is followed.
  • Working to Time Critical conditions in a highly regulated environment ( working within the Police and Criminal Evidence Act 1984).
  • Mentoring Police Officers (CID Tutor)and managing teams of police officers. Dealing with and prioritising workloads, providing guidance where necessary.
  • Trained in Conflict Management and public order situations. Experienced Interviewer, Communicator and a good listener. Trained Family Liaison Officer.
  • Counter Terrorism Officer working with sensitive documents and intelligence agencies. Vetted to a high level.
  • Used to working shifts and excelling in an inclusive team environment. I am always punctual and I have an excellent sickness record.
  • Always Smart and Professional. This is important when dealing with the public.
  • I am a trained interviewer and excel in conversation management. I am experienced in having difficult conversations with the public.

Royal Air Force Police Officer

Royal Air Force
Various
05.1990 - 03.1998
  • Ensured Security of Military Bases and Personnel.
  • Working in a highly disciplined environment. Trained in firearms handling.
  • Working in a highly regulated environment ( Working under Military Law.
  • Experience of utilising Safety Critical Communicactions.
  • Following directives from Senior Officers to achieve and complete tasks.
  • Experience of working in a team environment.
  • Experience of working long and varied shifts to achieve objectives.
  • Completing accurate and detailed reports/ files.
  • Working with other agencies.
  • Maintaining a smart and professional image.

Timeline

Station supervisor

Great Western Railway
02.2023 - Current

Possession Support ( Part Time)

Bridgeway Consulting Limited
04.2018 - 01.2023

Police officer

Counter Terrorism & Avon and Somerset Constabulary
03.1998 - 06.2022

Royal Air Force Police Officer

Royal Air Force
05.1990 - 03.1998

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