Alexander Stoten
Orpington,Kent
Summary
Motivated and experienced Station Supervisor with broad expertise in overseeing daily front-line operations. Skilled in team leadership, conflict resolution, and maintaining high safety standards.
Demonstrates strong communication and problem-solving abilities, fostering collaborative work environment.
Committed to operational excellence and continuous improvement in station management.
Overview
20
20
years of professional experience
4007
4007
years of post-secondary education
Work history
Station Supervisor
Southeastern Railway
Orpington, Kent
06.2024 - Current
- Served as Station Incident Officer, ensuring safety compliance during emergencies.
- Supervised staff to ensure safe and efficient train dispatch operations.
- Managed staff rosters to optimize scheduling and resource allocation.
- Coordinated with contractors to address fault management and maintenance issues.
- Delivered exceptional customer service to enhance passenger experience.
- Conducted general troubleshooting for operational challenges.
- Responded promptly to incidents at the station and along the route.
- Trained in retrieval of articles from tracks and as cover for station controller.
- Excercised good judgement and sound decision-making skills in handling and resolving stressful situations for passenger comfort and safety.
- Regulated passenger behaviour during emergencies, preventing unruly behaviour.
- Guaranteed passenger comfort and safety by identifying and reporting hazardous conditions and dangerous items or people.
Station Supervisor
Southeastern Railway
Lewisham, London
07.2022 - 06.2024
- Supervised and monitored staff to ensure operational efficiency.
- Managed staff rosters to optimize scheduling and resource allocation.
- Coordinated with contractors for effective fault management and resolution.
- Delivered customer service by addressing enquiries and concerns promptly.
- Conducted general troubleshooting to resolve operational issues.
- Responded to incidents at station and along immediate line of route.
- Served as Station Incident Officer to manage emergency situations effectively.
- Trained in first-aid procedures to enhance safety protocols.
Sales Clerk
Southeastern Railway
Lewisham, London
04.2010 - 07.2022
- Facilitated ticket retailing for passenger journeys to enhance travel accessibility.
- Delivered customer service, including journey planning and assistance for travellers.
- Assisted passengers with travel arrangements to ensure seamless experiences.
Team Leader
Southeastern Railway
London Bridge
04.2008 - 04.2010
- Executed train dispatch duties with precision and adherence to schedules.
- Delivered exceptional customer service, addressing enquiries and resolving issues promptly.
- Supervised and monitored staff performance to ensure compliance with operational standards.
- Managed staff rosters efficiently, optimizing scheduling for peak performance.
- Applied problem-solving skills to address operational challenges and enhance efficiency.
Train Dispatcher
Southern Railway
London Bridge
04.2006 - 04.2008
- Ensured safe dispatch of trains from platforms to maintain operational efficiency.
- Coupled and uncoupled units to facilitate timely train movements.
- Performed customer service duties to enhance passenger experience.
- Obtained Personal Track Safety certification to uphold safety standards.
Education
A-Levels - Mathematics
Orpington College
Orpington, KentGCSEs - Mathematics, English, English Literature, Double Science, German, Information Technology, French
Chislehurst & Sidcup Grammar School
Sidcup, KentSkills
- Incident management
- Safety compliance
- Operational efficiency
- Conflict resolution
- Risk assessment
- First aid training
- Rail operations understanding
- Decision making
- Resilient
- Effective communication
Timeline
Station Supervisor
Southeastern Railway
06.2024 - Current
Station Supervisor
Southeastern Railway
07.2022 - 06.2024
Sales Clerk
Southeastern Railway
04.2010 - 07.2022
Team Leader
Southeastern Railway
04.2008 - 04.2010
Train Dispatcher
Southern Railway
04.2006 - 04.2008
A-Levels - Mathematics
Orpington College
GCSEs - Mathematics, English, English Literature, Double Science, German, Information Technology, French
Chislehurst & Sidcup Grammar School