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Open to workWork Type
Full timeLocation Preference
On-siteHybridLocation: London, United Kingdom
Open to relocation: No
Open To Work
Nicholas Rowe
London
Work Preference
Summary
Facilities management helpdesk administrator with over 5 years of experience in customer service and technical administration. Proven ability to excel in communication, scheduling, and project coordination within fast-paced environments. Committed to achieving operational efficiency and enhancing client satisfaction through effective support and management.
Overview
5
5
years of professional experience
Work History
Bar Team Leader
The Earl of Camden, Stonegate
London
06.2025 - Current
- Successfully managed high-volume shifts, serving up to 200 customers without compromising service quality.
- Directed and delegated tasks to bar team members, enhancing team efficiency and service delivery.
- Managed operations during deputy manager or general manager absence, ensuring smooth service continuity.
- Trained new staff on bar operations, cocktail preparation, and customer service standards.
- Promoted to team leader and became trusted with various tasks usually reserved for management.
- Completed cashing up process, ensuring accuracy in daily financial records. at the end of the day logging expenses and income on Aztec finance system.
- Closing the bar at night and locking up making sure the site is secure.
- Conducted checks on food safety standards, PED security, and site cleanliness, reporting issues to senior management to uphold compliance.
- Assisted with stock counting, ordering and replenishing.
- Currently training to become a personal licence holder.
Technical Administrator
Euro Carparks
London
12.2025 - 08.2026
- Managed engineer coverage areas to meet strict SLA requirements daily.
- Logged reactive faults and scheduled engineers and contractors across the UK.
- Monitored offline ANPR cameras and resolved faults, minimising downtime through remote troubleshooting.
- Scheduled PPMS and coordinated new site installs for growth.
- Performed safety and compliance inspections across London per BPA guidelines.
- Restored sites to ensure compliance with revenue targets during challenging periods.
- Adapted quickly to new responsibilities in a new role, supporting team growth during a company expansion phase.
Helpdesk Administrator
Skanska
London
08.2023 - 12.2025
- Managed maintenance requests via email and phone, ensuring timely dispatch of engineers within SLA to minimise downtime.
- Resolved facilities-related issues promptly, minimising impact on business operations.
- Updated clients and addressed queries, escalating complex issues to management for resolution.
- Processed job completion dockets to update CAFM system records promptly.
- Updated and maintained accurate records of facilities operations, ensuring ready access to information.
- Planned maintenance activities following, building use needs and operational requirements to maintain high standards.
- Responded to emergencies by coordinating appropriate resources and services to keep everyone safe.
- Coordinated with external contractors for specialised maintenance tasks, ensuring quality standards and adherence to timelines.
Systems Engineering Intern
Honeywell
Motherwell
07.2022 - 07.2023
- Configured and tested DCS, SCADA, PLC, and safety systems thoroughly.
- Executed internal Factory Acceptance Tests to validate system functionality and supported client FATS testing activities.
- Implemented required hardware and software changes following test outcomes.
- Planned installation of DCS, SCADA, PLC, and safety systems daily.
- Identified risks early and supported mitigation plans through project execution.
- Managed functional safety activities using agreed procedures and records.
- Engaged with project teams and stakeholders to align tasks and strategies for project decision-making.
- Monitored industry standards continuously while delivering project activities.
- Produced and maintained project technical documentation under document control standards.
- Provided management feedback that enhanced Honeywell internship structure and support.
- Mentored a later-starting intern and accelerated learning progress.
Helpdesk Customer Service Rep
City Facilities
Glasgow
05.2021 - 06.2022
- Received excellent feedback from area maintenance manager for customer service.
- Coordinated with client staff to identify faults and arrange timely dispatch of repairs.
- Sent engineers to UK sites after identifying required repairs.
- Managed parts order processing for one stop shop team to streamline order fulfilment.
- Coordinated with key suppliers to arrange delivery and track costs.
- Collaborated with focus team to resolve project challenges and ensure timely tracking of open jobs.
- Adapted quickly to change after moving across 3 different teams in a year.
Education
BENG - Electrical Electronic & Energy Engineering
Glasgow Caledonian University (GCU)
Glasgow, GLG07-2020
HND - Electrical Engineering
City of Glasgow College
Glasgow, GLG07-2018
Skills
- Facilities management
- Job scheduling
- Technical troubleshooting
- Creating reports
- Data entry
- Microsoft Office
- Excel
- Word
- PowerPoint
- Time management
- Customer Service
- Client communication
- Professional communication
- Team communication
- Issue resolution
- Stock control
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Administrator
Euro Carparks
12.2025 - 08.2026
Bar Team Leader
The Earl of Camden, Stonegate
06.2025 - Current
Helpdesk Administrator
Skanska
08.2023 - 12.2025
Systems Engineering Intern
Honeywell
07.2022 - 07.2023
Helpdesk Customer Service Rep
City Facilities
05.2021 - 06.2022
BENG - Electrical Electronic & Energy Engineering
Glasgow Caledonian University (GCU)
HND - Electrical Engineering
City of Glasgow College