Nicholas Richardson
Skipton,North Yorkshire
Summary
Proficient in customer-oriented and managerial positions which require strong communication skills and the ability to coordinate others to perform their duties effectively. Capable of delivering excellent customer service through meeting public needs and excelling beyond people's expectations.
Self proficient, but also able to work with others in stressful situations. Experience in dealing with emergency situations which required composure, effective team working, and the ability to manage large groups of people whilst under pressure.
Highly motivated and self-disciplined. Enjoy working in physically and mentally demanding circumstances. Willing to develop myself professionally and personally through taking on additional duties, completing non-mandatory training, and maintaining a positive public image.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Duty manager
Ilkley Pool and Lido
Ilkley, West Yorkshire
12.2020 - Current
- Oversaw the general day-to-day operations of the facility.
- Developed effective interpersonal communication between myself and customers.
- Coordinated staff schedules to maximize productivity.
- Handled complaints professionally, leading to improved customer retention rates.
- Managed financial transactions in accordance with the relevant UK legislation such as GDPR (General Date Protection Regulation) and PCI DSS (Payment Card Industry Data Security Standards) for financial integrity.
- Completed a wide range of online training courses for my own professional development, including: ACT (Action Counters Terrorism), Health & Safety at Work, Fire Warden, Fire Awareness, AED (automated external defibrillator) Awareness, Evacuation Chair Training, and Fire Training (certificates available upon request).
- Responsible for the regular monitoring and testing of pool water samples, alongside the safe use and storage of chemical disinfectants.
- Responsible for the overall management of emergency action procedures such as fire evacuations, bomb threats, chemical leaks etc....
- Promoted a safe environment for staff and customers by enforcing health and safety regulations, whilst ensuring staff training and safety regulations were relevant and up to date.
- Completed risk assessments which required the collaboration of different sources of information.
Infantry Soldier
His Majesty's Armed Forces
Lympstone, Devon
06.2018 - 12.2020
- Completed 23 weeks of basic training in the Royal Marines.
- Learned a vast range of skills and techniques as part of becoming a front line soldier, such as: emergency battlefield first aid, weapons training, map reading, navigation, emergency underwater escape drills, CBRN (chemical, biological, radiological, nuclear) warfare training, military law, patrolling, observation, camouflage and concealment, survival techniques.
- Developed skills and qualities related to my personal development, including self-discipline, motivation, teamworking, respect for others, and pride in my performance and presentation.
- Remained composed and focused in highly stressful situations, such as escaping a replica of a fully submerged helicopter cabin in the pitch black, participating in a training exercise to evacuate a seriously wounded casualty from a battlefield whilst under fire, and successfully navigating a large training between various checkpoints at night within a time limit.
- Operated weaponry and communication systems safely by observing correct safety drills and procedures at all times, particularly in situations when live ammunition was being used.
- Demonstrated effective verbal and non-verbal communication in a range of situations to convey key information to team-members. This included written communication in the form of intelligence reports to convey information such as detailed descriptions of vehicles, buildings, locations and people - to hand signals in tactical situations where discretion was paramount, alongside scale models of key locations and objectives made of wooden logs, leaves, branches, string and clay to act as a visual aid when planning complex exercises.
- Participated in the planning and execution of complex training exercises including intelligence patrols, observation posts, ambushes and large-scale attacks on enemy occupied villages, all of which required the cooperation of many different people to consider different risks, strategies and approaches before collaborating all available intelligence into an effective strategy.
- Learned the importance of military law relating to, for example, situations where the use of force may be excessive or unlawful, so as to promote trust, professionalism and accountability.
Lifeguard
Ilkley Pool and Lido
Ilkley, West Yorkshire
08.2014 - 06.2018
- Responsible for the safety of the public in a swimming pool environment, including vulnerable groups such as children.
- Inspected safety equipment and alarm systems on a daily basis to ensure their readiness in case of an emergency.
- Performed a number of successful pool rescues, remaining calm and composed under pressure.
- Educated customers with regards to policies, practices and procedures to ensure public safety at all times.
- Took part in regular training in areas of first aid techniques, fire management, pool rescue methods etc....
- Helped to implement emergency procedures which involved giving essential first aid and managing large crowds in difficult situations.
- Maintained a high level of physical fitness.
- Learned the importance of interpersonal communication when speaking with customers, so as to remain polite, informative but also assertive when necessary.
Education
Bachelor of Science - Policing Studies with Forensic Science
Liverpool John Moores University
Liverpool 10.2020 - 07.2023
A-Levels -
Ilkley Grammar School
Ilkley 10.2014 - 06.2016
GCSEs -
Ilkley Grammar School
Ilkley 06.2013 - 06.2014
First Aid at Work - First Aid
British Red Cross
United Kingdom 12.2022 - 12.2022
National Pool Plant Operators Course - Pool Management
Royal Live Saving Society UK
United Kingdom 12.2023 - 12.2023
National Pool Lifeguarding Qualification - Lifeguarding
Royal Live Saving Society UK
United Kingdom 08.2014 - 08.2014
Skills
- Fully first-aid trained
- Fire-safety trained
- Enjoy working with others
- Experience managing people in stressful situations
- Capable of delivering a high level of customer service through communication, diplomacy and mediation
- Able to perform duties effectively when uncomfortable, tired under pressure
- Capable of meeting strict deadlines
- Willing to engage with new situations and challenges using prior knowledge and experience
- Front of house experience
Certification
Full UK manual driving license
Fully first aid trained (certificates available upon request)
Affiliations
- Physical fitness - weightlifting, running & swimming
- Music - Piano
- Film/Video games
- Hiking - spending time outdoors
Accomplishments
Highest achieving student at university (certificate available upon request)
Highest scoring university thesis (certificate available upon request)
Timeline
National Pool Plant Operators Course - Pool Management
Royal Live Saving Society UK
12.2023 - 12.2023
First Aid at Work - First Aid
British Red Cross
12.2022 - 12.2022
Duty manager
Ilkley Pool and Lido
12.2020 - Current
Bachelor of Science - Policing Studies with Forensic Science
Liverpool John Moores University
10.2020 - 07.2023
Infantry Soldier
His Majesty's Armed Forces
06.2018 - 12.2020
A-Levels -
Ilkley Grammar School
10.2014 - 06.2016
Lifeguard
Ilkley Pool and Lido
08.2014 - 06.2018
National Pool Lifeguarding Qualification - Lifeguarding
Royal Live Saving Society UK
08.2014 - 08.2014
GCSEs -
Ilkley Grammar School
06.2013 - 06.2014
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