Alex Gardiner
Poole,Dorset
Summary
A dedicated and determined professional with over 10 years of experience in front-of-house operations, including management roles. Demonstrates exceptional customer service skills and excels in both leading teams and following instructions meticulously. Possesses strong time management abilities, is tech-savvy, and takes initiative in all tasks. Holds a Food Hygiene Level 2 certification and a Personal Licence, with additional training as an RNLI First-aid responder and Fire Marshall. Career goals include advancing within Operational management while continuing to enhance leadership capabilities.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Duty Manager
Aramark, RNLI College
Poole, Dorset
01.2023 - Current
- Oversaw daily operations ensuring adherence to company standards and protocols.
- Trained and mentored new staff members in customer service best practices.
- Resolved customer complaints promptly to enhance overall satisfaction and loyalty.
- Facilitated communication between departments to streamline processes and enhance teamwork.
- Delivered excellent customer service through effective communication skills.
- Managed front-of-house operations to maintain a high level of service.
- Drafted detailed reports on daily operations, aiding senior management in decision-making process.
- Managing a busy Restaurant through Breakfast, Lunch and Dinner services; both Buffet and A La Carte
- Managing and delivering Private and Corporate Functions e.g. weddings, conferences, Christmas parties etc.
F&B Assistant
Aramark, RNLI College
Poole, Dorset
09.2022 - 01.2023
- Assisted in preparation and serving of food and beverages to customers.
- Maintained cleanliness and organisation of dining areas and service stations.
- Supported team members in delivering high-quality customer service experiences.
- Trained new staff on standard operating procedures and safety protocols.
- Collaborated with kitchen staff to ensure timely delivery of orders.
- Responded to customer inquiries and resolved issues in a professional manner.
- Delivered superior customer service, improving overall restaurant ratings.
- Assisted chef to prepare fresh dishes during busy periods.
Conference & Events Assistant Manager
Hilton Hotels
Bournemouth, Dorset
06.2022 - 08.2022
- Assisted in planning and executing large-scale conferences and events to ensure seamless operations.
- Managed on-site event operations including setup, execution, and breakdown to guarantee high-quality experiences.
- Coordinated communication between various departments to ensure alignment on event objectives and requirements.
- Served as point contact for clients during the duration of the event ensuring all their needs were met promptly.
- Involved in post-event analysis, contributing towards continuous improvement efforts.
- Trained and mentored junior staff on event management best practices and organisational techniques.
Assistant Manager
Poole Yacht Club
Poole, Dorset
06.2021 - 05.2022
- Assisted in managing daily operations to ensure smooth functionality of club activities.
- Implemented training programmes for new staff to enhance service quality and member satisfaction.
- Managing and delivering Member's events and functions e.g. Christmas 'Dinner Dance' Ball, weddings, birthday parties, Racing Gala weekends etc.
- Assisting Head Chef with creating new menus.
- Managing stock and waste control in accordance with Committee's guidelines.
Hospitality Assistant
Interserve/Mitie, RNLI College
Poole, Dorset
07.2016 - 06.2021
- Assisted in delivering exceptional customer service to enhance guest experiences.
- Coordinated daily operations, ensuring smooth workflow within hospitality environment.
- Supported team members in maintaining cleanliness and organisation of facilities.
- Implemented feedback mechanisms to improve service quality and guest satisfaction.
- Trained new staff on hospitality standards and operational procedures to ensure consistency.
- Resolved complaints swiftly, preventing potential negative reviews.
- Coordinated well with colleagues across departments for smooth operations.
- Assisted in organising special events, contributing to successful execution.
- Collaborated with kitchen staff to ensure timely delivery of meals.
Education
A-Levels - Business Studies (B), History (C), Philosophy & Ethics (C), Geography (D)
St Edwards School
Poole, Dorset 09.2012 - 07.2014
GCSEs - 11 A* - C Including English Literature/Language, Maths and Science
St Edwards School
Poole, Dorset 09.2008 - 07.2012
Skills
- Hard working and determined
- Comfortable both leading teams and following instructions meticulously
- 10 Years experience working FOH, including management experience
- Excellent customer service
- Time management
- Tech savvy
- Initiative taking
- Food Hygiene Level 2
- Personal License holder
- Hotel operational management
- RNLI First-aid trained
- Fire Marshall/Response
Certification
- Food Hygiene Level 2 Certificate
- Personal License
- DBS
Affiliations
- Football
References
References available upon request.
Timeline
Duty Manager
Aramark, RNLI College
01.2023 - Current
F&B Assistant
Aramark, RNLI College
09.2022 - 01.2023
Conference & Events Assistant Manager
Hilton Hotels
06.2022 - 08.2022
Assistant Manager
Poole Yacht Club
06.2021 - 05.2022
Hospitality Assistant
Interserve/Mitie, RNLI College
07.2016 - 06.2021
A-Levels - Business Studies (B), History (C), Philosophy & Ethics (C), Geography (D)
St Edwards School
09.2012 - 07.2014
GCSEs - 11 A* - C Including English Literature/Language, Maths and Science
St Edwards School
09.2008 - 07.2012