Nicholas Palfrey

• Stock Controls
• Stock Replenishment
• Receiving Deliveries
• Maintaining Tidy and organised work space.
• Helping Customers

• Maintained high hygiene standards for improved living conditions.
• Meet guests' needs by delivering top-notch hospitality services during their stay.
• Completed deep cleaning tasks resulting in a germ-free environment.
• Organised cupboards and wardrobes to enhance orderliness in the house.
• Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.

Maintaining Two Large Lavender Fields for a Private Client.

• Weeding
• Pruning
• Harvesting
• Border Maintenance

• Weeding
• Strimming
• Planting
• Receiving Plant deliveries.
• Jet washing
• Seasonal Display Set Ups
• Private Clients

• Developed exceptional levels of customer care through targeted training and rigorous staff recruitment processes.
• Led and managed thriving team of 25 for 4 years.
• Closely monitored stock levels, effectively managing inventories and logistics to maximise sales potential.
• Maintained and imparted outstanding product knowledge, enhancing staff capabilities and customer satisfaction.

• Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
• Built customer retention and satisfaction by delivering top-quality service.
• Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.

• Drove continuous service improvement by identifying changes in staff performance.
• Managed rotas for 30 staff members to maximise availability and productivity.
• Inspired front-of-house team with energetic and friendly personality deliver outstanding customer service.
• Oversaw accurate daily till operation and cash reconciliation.