Nicholas Nicolaou
Fleet,Hampshire
Summary
Results-driven Sales Professional with a strong foundation in software engineering and experience in client-facing roles within hospitality and healthcare. Skilled at translating complex technical features into user-friendly solutions that enhance customer experience and drive product adoption. Committed to fostering long-term brand loyalty through consultative communication and effective problem-solving.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Restaurant Assistant / Front of House
Thea by the Sea
04.2024 - 07.2024
- Tailored customer experiences: Delivered engaging front-of-house service in a high-footfall, multilingual environment, adapting communication styles to connect with diverse global clientele and enhance guest satisfaction.
- Solutions-based upselling: Enhanced customer satisfaction and boosted team revenue through intuitive, non-intrusive upselling of premium items and experiences.
- Calm under pressure: Maintained upbeat, welcoming energy during high-stress peak tourist hours, ensuring positive brand impression for every guest.
- Assisted customers in Cyprus
Administrative Assistant
Royal South Hants Hospital (NHS)
03.2021 - 08.2023
- Facilitated high-volume face-to-face and phone interactions, employing empathy and active listening to ease complex hospital processes for anxious visitors.
- Ensured accurate digital record management across multiple clinics in fast-paced operational environments.
- Technical Onboarding & Support: Diagnosed a critical software workflow error, reducing data discrepancies by 90% (from 1,000 to 100), and successfully trained and onboarded 50+ staff members on the solution.
Customer Assistant
Andy's Fish and Chip Shop
09.2018 - 03.2021
- Built loyal client base through warm, personalised service over 2.5 years, fostering strong customer relationships.
- Addressed customer service enquiries quickly and accurately.
- Collaborated with team members to provide exceptional customer service during busy periods., performing cashier duties, product assistance and cleaning.
- Managed end-to-end transaction processing, point-of-sale (POS) terminals, and maintained inventory accuracy during peak trading hours.
- Supported stock management tasks, including inventory checks and replenishing shelves to maintain optimal product availability.
Fire Alarm Technician (Work Experience)
Churches Fire
06.2017 - 06.2017
- Installed and maintained fire alarm systems across various commercial and residential properties, adhering to strict safety standards.
- Diagnosed and repaired faults in fire alarm systems, significantly reducing system downtime and potential safety risks.
- Provided tailored guidance on fire suppression needs based on specific building types and layouts, ensuring compliance with safety regulations.
- Shadowed field engineers during corporate client site visits, gaining insights into communication of technical diagnostics and hardware compliance to business owners.
Education
BSc (Hons) - Software Engineering with Electronics
University of Westminster
Cavendish, SFK01-2027
Skills
- Customer Engagement
- Guest Experience Enhancement
- Customer service
- Operational Support
- Record Keeping
- Software Training
- Task Coordination
- Team collaboration
- Problem resolution
- Communication skills
- Clear communication
- Composed under pressure
- Agility & Adaptability
- Time Management
- Stress Management
- Positive attitude
Languages
English
Greek (Cypriot)
Custom
- Autonomous Maze-Solving Robot, Programmed and built a self-navigating robot using complex logical algorithms. Demonstrates a deep curiosity for hardware-software integration and real-world technology application.
- Custom Temperature Sensor PCB, Designed and soldered a physical hardware circuit board from scratch to stream live data. Demonstrates the ability to easily grasp and explain device mechanics and hardware features.
Interests
- Tech tinkering — building small electronics, experimenting with sensors, or robotics mini‑projects
- Fitness & gym
- Travel & culture - worked in Cyprus and handle multilingual environments
- Photography
- Cooking
- Volunteering
Certification
- Empowerability Mental Health Speaker - certified
- WBL Live Project Creator certified
- Co-Creator Robot Arm Designer certified
Timeline
Restaurant Assistant / Front of House
Thea by the Sea
04.2024 - 07.2024
Administrative Assistant
Royal South Hants Hospital (NHS)
03.2021 - 08.2023
Customer Assistant
Andy's Fish and Chip Shop
09.2018 - 03.2021
Fire Alarm Technician (Work Experience)
Churches Fire
06.2017 - 06.2017
BSc (Hons) - Software Engineering with Electronics
University of Westminster