- Baking for family and friends a variety of goods such as cookies, cakes, brownies
- Spending time with my partner and teenage son
Louise Colwell
stone,Staffordshire
Summary
Results-driven customer service professional with expertise in retail and hospitality, focusing on front-of-house operations and domiciliary care. Enhances customer satisfaction through effective communication, problem-solving, and relationship-building. Manages point-of-sale systems, maintains hygiene standards, and implements feedback to elevate service quality. Seeking to contribute skills in a role prioritising exceptional guest service and collaborative teamwork.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Front of House Sales Assistant
Dragon Palace
Stone, Staffordshire
10.2018 - 02.2021
- Input customer orders and processed payments for foods and beverages.
- Managed point-of-sale systems with accuracy, processing sales transactions and handling cash efficiently.
- Recorded customer requests accurately for order satisfaction.
- Implemented feedback received from customers to improve service and product offerings continually.
- Wrapped and packaged prepared food for customer takeaways.
Domiciliary Care Worker
Plan Care
Brighton and Hove
06.2013 - 07.2013
- Supported patients at home through laundry, cleaning, meal preparation, and personal hygiene assistance, enhancing their comfort and well-being.
- Operated lifting and mobility equipment, including hoists, to assist patients with movement.
- Ensured medication was taken at required times safely.
- Communicated changes in patients' behaviours and health to relevant persons, facilitating timely and appropriate care interventions.
- Maintained patient confidentiality and adhered to regulations, ensuring trust and compliance in care delivery.
Customer assistant
Asda
Brighton and Hove
04.2006 - 04.2009
- Handling cash, cheque, card and voucher payments serving customers with a smile.
- Operating main checkouts selling various items from within the entire store.
- Restocked items at checkout, supporting seamless customer service.
- Assisted checkout staff by retrieving forgotten or damaged items for customers.
- Maintained clean and organised checkout areas, enhancing customer experience.
- Sold age-restricted products at kiosk, ensuring compliance with regulations.
Customer assistant
Lidl
Brighton and Hove
02.2005 - 01.2007
- Served customers at checkouts, processing card, cash, and cheque payments efficiently.
- Maintained clean and organised checkout areas to enhance customer experience.
- Replenished stock from warehouse to ensure shelves were fully stocked for customers.
- Maintained cleanliness of store by promptly removing empty cardboard and cleaning up spillages.
Customer assistant
Asda
Brighton and Hove
10.2001 - 07.2002
- Operated checkout registers, minimising customer wait times and enhancing shopping experience.
- Handling cash, card cheque and voucher payments on the department checkout.
- Replenished stock in music and video department, maintaining inventory levels for homewares, bedding, crockery, and toys.
- Collaborated with the team to update entertainment charts weekly, ensuring accurate information for customers.
Education
GCSEs -
Falmer High School
Brighton, BNH01-2002
Skills
- Customer service
- Guest service
- Customer engagement
- Customer conflict resolution
- Food safety
- Food safety knowledge
- Hygiene enforcement
- Cleaning protocols
- Team collaboration
- Problem solving
- Decision making
- Communication skills
- Active listening
- Relationship building
- Loyalty development
- Adaptable service
- Positive attitude
Certification
- Food and Hygiene level 2 certification (October 2023)
Interests
Timeline
Front of House Sales Assistant
Dragon Palace
10.2018 - 02.2021
Domiciliary Care Worker
Plan Care
06.2013 - 07.2013
Customer assistant
Asda
04.2006 - 04.2009
Customer assistant
Lidl
02.2005 - 01.2007
Customer assistant
Asda
10.2001 - 07.2002
GCSEs -
Falmer High School