Nicholas Gleave
Northwich,Cheshire
Summary
Adaptable and driven Sales Director with a strong track record of success in the finance industry. With a proven ability to analyse data and optimise processes, as well as develop and maintain strong client relationships. Experience in Coaching, motivating and leading sales colleagues and teams to deliver exceptional results. A hands-on approach to people management has resulted in consistent levels of staff retention and improved productivity over a full career within sales. Committed to maintaining the highest standards, within regulations, Sales lifecycle and customer journey. Passionate about people and fostering beneficial and strong working relationships.
Overview
10
10
years of professional experience
Work history
Sales Operations Director
Together Money
Cheadle, Stockport
01.2025 - Current
- Ensured regulatory compliance taking responsibility of robust internal controls within sales.
- Managed risk effectively, ensuring business continuity during challenging periods of leadership change.
- Managed 3 teams responsible for circa £45M worth of secured loans PCM
- Used data led insights to create capacity planning for sales and support functions.
- Collaborated with sales teams and wider functions to streamline customer experience and boost client retention rates.
- Designed and implemented, new contact strategies and email marketing campaigns to drive increase in opportunities, increasing opportunities generated in month by 50%
- Implemented staff development programmes, enhanced sales training, skills workshops and onboarding journeys, increasing £'s Per head by £0.75m
- Optimised operational efficiency by implementing strategic plans and procedures. Improving average handling times on telephony by 25%
- Implemented coaching schemes to enhance team performance and foster cultures of improvement and support within sales.
- Coordinated cross-functional teams for improved productivity, running point, finding common ground between key departments.
- Implemented new approach to recruitment, building teams with renewed focus, increased activity and superior potential.
Sales Director
Bright Money Group/ Car loans UK
Stockport, Cheshire
10.2022 - Current
- Strategically represented Bright Money Group at industry events.
- Tailored finance offerings, cultivated lender relationships while maximising commercial terms and maintaining competitiveness
- Developed tailored sales strategies, resulting in revenue enhancement,
- Cultivated key relationships to support future growth objectives.
- Exceeded sales targets, increasing revenue by 20% through new commercial agreements.
- Designed and implemented customer-centric sales process in compliance with regulations.
- Introduced additional products to maximize revenue opportunities.
- Introduced culture of coaching and support to increase approval to paid Conversion
- Increased end to end conversion from 4.5% to 9.8%
- Recruited and developed a team of Sales leaders to enable rapid growth
Head of sales
Carfinance247
Manchester, Manchester
11.2020 - 06.2022
- Led and coached teams to exceed sales targets by 10% over 18 months.
- Implemented Performance management framework
- Directly managed 15 sales leaders , directly responsible for 220 sales agents
- Delivery of 5000 Units PCM Circa £40m of lending and £5m in revenue PCM
- Utilized data analysis to tailor rate packages and sales strategies with lenders
- Generated comprehensive reports for senior management, enhancing transparency.
- Conducted holiday and succession planning to ensure continuous target delivery.
- Mentored and monitored performance of large sales team.
- Ensured seamless customer experience through effective sales processes.
- Created and implemented remuneration packages, including reward and recognition fostering long term staff engagement
Head of operations
CarFinance 247
Manchester, Manchester
05.2019 - 11.2020
- Managed operations teams to achieve over 4,000 deals per month.
- Collaborated on lender partnership business strategy, increasing commercial revenues.
- Oversaw integration of new lenders, streamlining relationships.
Implemented strategies to improve work quality and speed. - Managed large teams, optimizing department functions and achieving budget targets.
- Reviewed operational performance, recommended and implemented improvements.
- Collaborated with senior leadership on creation and implementation of new lender 24/7 Money.
- Navigated Changing automotive finance market during COVID as part of CF247 leadership team
Sales Manager
Carfinance247
Manchester, Manchester
05.2015 - 05.2019
- Monitored and trained sales teams to meet revenue and profit targets.
- Interacted with customers, providing recommendations and up-selling services.
- Maintained high personal performance standards.
- Hired and trained dedicated, high-achieving sales teams.
- Analyzed sales data to identify top-performing individuals and share best practices.
- Management of 30 sales colleagues, exceeding sales targets, delivering motivational strategies.
Education
CeMAP - Finance
The London Institute of Banking & Finance
London, ENG 05/2022 - 06/2022
CeMAP - Finance
The London Institute of Banking & Finance
London 05/2022 - 06/2022
GCSEs - GCSE
Knutsford Academy
Knutsford 09/1998 - 06/2006
Skills
- People development
- Sales strategies
- Business acumen
- Leadership development
- Resilience under pressure
- Result oriented thinking
- Relationship management
- Complex negotiations
- Presentations and proposals
- Networking and relationship building
- Employee motivation
Timeline
Sales Operations Director
Together Money
01.2025 - Current
Sales Director
Bright Money Group/ Car loans UK
10.2022 - Current
Head of sales
Carfinance247
11.2020 - 06.2022
Head of operations
CarFinance 247
05.2019 - 11.2020
Sales Manager
Carfinance247
05.2015 - 05.2019
CeMAP - Finance
The London Institute of Banking & Finance
05/2022 - 06/2022
CeMAP - Finance
The London Institute of Banking & Finance
05/2022 - 06/2022
GCSEs - GCSE
Knutsford Academy
09/1998 - 06/2006
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