CHRISTOPHER WALKER

• National bespoke house builder focusing on timber-frame offsite construction
• Responsible for all Commercial & Operational performance.
• Responsible for delivery of 14 live bespoke national projects at any given time and 75-100 projects annually.
• Responsible for each project budget. Delivered over 100 projects within 2% of initial cost expectations (without a contingency budget)
• Managed 12 sub-contract teams & 2 internal teams.
• Developed and improved effective Manufacturing processes leading to a 50%+ increase in build output and reduction of manufacturing costs.
• Developed and improved the Procurement department by recruiting and training 3 buyers and implementing a structured tracking and reporting system, ensuring a reduction in spend percentages per project by over 10%.
• Developed and improved Project Management process by recruiting and onboarding 3 project managers and implementing a bespoke project delivery tracker which ensured live project status and captured critical details which could be used to debrief and develop further improvements.
• Developed and improved the Maintenance department from one part-time employee to 3 full-time employees and developed and implemented a comprehensive Maintenance system by which captured all incoming maintenance requests, logged and analysed responses and ensured further learnings could be established which could be included in front end improvements to design and manufacturing processes.
• Developed and improved the recruitment and onboarding processes, ensuring better talent retention.
• Developed and improved the Building Control and Planning processes and systems reducing delays increasing output.
• Developed and improved a comprehensive Data collection, Project management system, and Financial reporting (ERP & CRM).
• Improved output (project delivery) by 74% (57 units to 99 units per year)
• Improved output (Project value) by 105% (£6.34m to £13m per year)
• Improved output (Gross Margin) by 5.5 points (29.8% to 34.3% in 12 months)
• Achieved ISO:9001 in Quality Management Systems (2 x Best Practice)

• National Tool hire & Equipment business
• Supported 15 branch operations throughout Yorkshire / Nottinghamshire
• Set and Managed Branch P&L budgets
• Set and Improved operational standards and culture through support-driven KPI development throughout entire teams.
• Recruited, onboarded and developed Managers and team members.
• Developed bespoke analytical KPI reports to ensure full understanding across teams and ensured all members were engaged to make necessary improvements.
• Delivered training courses as required (H&S, Financial, Standards)
• Improved financial results across the region with revenue increasing by over 20% and Profit improving by over 8%.
• Developed and supported the promotion of several members of the team.

• Responsible for delivering behavioural change through the national branch network (650+ branches) - Pricing focused.
• Managed a time specific project delivery programme over 18 months ensuring all project delivery target were met.
• Created and implemented bespoke training programs with requirements establish through integration with regional teams to understand specific requirements and change resistance.
• Challenged and supported experienced branch managers through challenging business change.
• Utilised a £40m budget to return £100m+ in additional revenue.
• Analysed financial trends & transactional data to establish behavioural traits to then challenge and improve sales output.

• Managed 3 different branch operations (Doncaster, Rotherham, Barnsley)
• Managed branch P&L budgets and accounts
• Increased revenue in each branch by a minimum of 24%
• Increased nett profits in each branch by minimum of 22%
• Implemented and managed Tool hire implant businesses and oversaw significant growth in revenue and margin in all three and across the region.
• Managed and improved 127 different KPI's daily.
• Recruited and developed the teams (and the regional team)
• Developed 4 new branch managers for the region
• Improved H&S, logistics, stock, sales, people development
• Zero H&S incidents leading to zero lost time incidents.

• Operated as a Key account manager for an Independent Builders Merchant
• Customer ledger contained 75+ customers with spends of over £50k-£1.2m per year
• Ledger value of over £6m per year
• Increased revenue and GP YoY by min of 8% per year
• Specialised in Brick supply (and knowledge)

2 years serving and protecting the Doncaster community as a fully qualified (although voluntary) Police Officer whilst in full time employment.

The skills and experience gained from these 2 years have been by far the most rewarding and valuable, developing essential skills such as resilience, communication, emotional intelligence, empathy and agility.