Nicholas Carter
Dundee,Angus
Summary
Hard-working service guide with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
31
31
years of professional experience
Work History
Service guide
BT Consumer
Dundee, Angus
03.2017 - Current
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Served customers to drive sales and deliver top-quality experiences.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Supported team by demonstrating respect and willingness to help.
- Analysed data and information to identify issues and create tailored solutions.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Generated Key Performance Indicator reporting to drive better performance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Displayed energy and enthusiasm in fast-paced environment.
Over clad and design engineer
self employed
Aylesbury, Buckinghamshire
01.1993 - 03.2017
- Used precise calculations to design internal components of optical systems.
- Created stunning visualisations using systems such as CAD, CAN and CAM.
- Optimised workplace procedures for safety, developing and updating processes based on latest research.
- Worked with production teams to facilitate smooth transition from design and testing to full-scale manufacturing.
- Managed engineering projects successfully involving cross-functional teams.
- Detailed product specifications in technical documents.
- Summarised findings by compiling accessible technical reports.
- Implemented policies and devices to improve workplace safety.
- Conducted quality control procedures to identify problems and identify ways to minimise costs.
- Investigated design failures in field to determine necessary corrections in future iterations.
- Examined project plans and locations to identify and mitigate potential hazards.
- Carried out day-to-day duties accurately and efficiently.
- Kept appropriate stock levels to match expected demand.
- Conducted testing to diagnose system faults.
Education
GCSEs -
Stoke Mandeville secondary school
Aylesbury, BuckinghamshireSkills
- Creative solutions
- Mobility assistance
- Highly personable
- Safety briefings
- Public speaking
- Cash handling
- Oral and written communication
- Reports
- Company branding
- Flexible schedule
- Customer service
- Problem-solving
- Customer-focused
- Team building
Timeline
Service guide
BT Consumer
03.2017 - Current
Over clad and design engineer
self employed
01.1993 - 03.2017
GCSEs -
Stoke Mandeville secondary school
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