Summary
Overview
Work history
Education
Skills
Websites
Certification
Custom
Personal Information
References
Timeline
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ANUSHA HABIB KHAN

Doncaster,South Yorkshire

Summary

Digital Marketing professional with clear communication and strong organizational skills, delivering effective online brand experiences. Provides high levels of customer service with hands-on knowledge of e-commerce and marketing tools to create engaging, informative digital campaigns.

Overview

4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Service Guide

EE Limited (BT Group)
Doncaster
07.2024 - Current
  • Provided customer support for broadband, TV, and landline services, diagnosing issues and implementing solutions, achieving 85% First Call Resolution (FCR) rate.
    Conducted technical troubleshooting (line testing, equipment replacements), resolving 80% of issues on first call, ensuring high customer satisfaction.
    Coordinated engineer visits, ensuring timely service and high-quality resolutions, maintaining 90% Net Promoter Score (NPS).
    Managed 45-50 calls daily, adapting to multiple service groups and call types, with average call duration of 15 minutes, exceeding ideal 20-minute target while ensuring quality service.

Catalog Content Executive

Daraz
Karachi, Pakistan
01.2022 - 10.2022
  • Optimized product categorization and filtering, increasing assortment quality 20%.
  • Improved content quality by identifying and correcting errors in 500+ product descriptions.
  • Enhanced product visibility by refining titles and keywords, increasing product views 25%.
  • Developed and implemented content strategy, driving 20% increase in engagement.

Digital Marketing Executive

Sana Traders
Karachi, Pakistan
06.2021 - 12.2021
  • Improved conversion rates by enhancing images and descriptions for 500+ products.
  • Produced high-quality product videos, driving 30% increase in sales.
    Designed visually appealing banners to showcase brand identity.
  • Increased product visibility 60% by optimizing titles, descriptions, and keywords.
  • Improved conversion rates by adding high-quality images and detailed specifications for 500+ products.
  • Optimized website SEO with regular updates and keyword implementation.

Education

Masters degree - Computing

Sheffield Hallam University
01.2023 - 12.2024

Bachelor of Science - Computer Science

Institute of Business Management
01.2016 - 01.2020

Skills

  • Programming Languages: SQL, Python, Experienced in SQL for data querying
  • Web Technologies: HTML, CSS
  • Design Tools: Adobe Photoshop, Adobe Illustrator
  • Data Visualization: Power BI, Tableau
  • Software: MS Office, MS Excel
  • Visual Communication: Skilled in designing layouts and data visualizations for clear and effective communication
  • Brand Sensitivity: Understanding of design principles and their application to luxury brands
  • Problem-Solving: Strong analytical and creative thinking applied in content optimization, customer experience improvement, and service issue resolution
  • Attention to Detail: Ensures high-quality outputs in content management and design
  • Collaboration: Experience in cross-functional teamwork, adaptable to design team environments

Certification

  • Cert Prep: Certified Entry-Level Python Programmer (PCEP-30-02)
  • Power BI: Dashboards for Beginners (2020)

Custom

References available upon request.

Personal Information

References

References available upon request.

Timeline

Service Guide

EE Limited (BT Group)
07.2024 - Current

Masters degree - Computing

Sheffield Hallam University
01.2023 - 12.2024

Catalog Content Executive

Daraz
01.2022 - 10.2022

Digital Marketing Executive

Sana Traders
06.2021 - 12.2021

Bachelor of Science - Computer Science

Institute of Business Management
01.2016 - 01.2020

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ANUSHA HABIB KHAN