Nicco Sheppard
Bristol,United Kingdom
Summary
Accomplished Bilingual (Spanish) professional and hardworking University student with extensive Knowledge in food and beverage management, completed by a strong proficiency in guitar and music production software such as Logic Pro X. Demonstrates effective communication and customer management strategies, ensuring exceptional service delivery. Skilled in bar equipment operation and able to work flexible hours. Adept at live performance skills and musical arrangement, aiming to leverage these talents towards a dynamic career in the hospitality or music industry.
Overview
4
4
years of professional experience
Work history
Bar staff member
Hap Recruitment
Oxford, Oxfordshire
05.2025 - Current
- Operated at multiple festivals and events in bar staff role.
- had events licensing training
- Engaged in upselling techniques, increasing overall sales performance.
- Established rapport with returning customers, enhancing guest experiences.
- Executed quick drink preparation in high-pressure service settings.
- Checked identification to maintain compliance with legal requirements.
- Diligently followed health and safety protocols without exception.
- Regularly cleaned and sanitised the bar area, ensuring hygiene excellence.
- Coached new team members using positive reinforcement strategies.
Fine dining server (Oxford Universities)
Goldstar Recruits
Oxford, Oxfordshire
11.2024 - 08.2025
- Provided exemplary food and wine service across various Oxford University colleges.
- Completed training in basic wine knowledge and fine dining etiquette.
- Received comprehensive allergy training to address diverse dietary needs.
- Utilised allergen awareness to cater effectively to customer requirements.
- Ensured strict adherence to hygiene standards during food and beverage service.
Food and Beverages Assistant
Randolph Hotel
Oxford
03.2023 - 06.2024
- Organised and stored food in refrigerators and freezers, following proper food safety guidelines
- Developed lasting relationships with customers through attentive service and engaging conversation, resulting in repeat business
- Collaborated with kitchen staff to efficiently manage orders and ensure timely delivery of meals to customers
- Restocked supplies, including napkins, utensils, and condiments, throughout shifts to ensure customers had what they needed
Conference and Banqueting Assistant
Randolph Hotel
Oxford
03.2022 - 06.2024
- Maintained a clean and organised bar area, ensuring compliance with health and safety standards
- Processed payments and balanced the register at the end of the shift
- Some bar training with basic cocktails.
- Ensured guests and staff safety by adhering to all safety protocols and regulations
- Resolved customer complaints and inquiries in a timely and professional manner
- Adjusted drink recipes to customers' preferences
- Up-sold menu items to increase profits
- Conducted daily/weekly cleaning tasks to maintain an orderly, sanitary work environment
- Organized and inventoried bar supplies
Food Service Assistant
Holroyd Howe
Farnham, United Kingdom
06.2022 - 06.2023
- Collaborated with the kitchen staff to ensure a smooth and efficient food and drink service
- Coordinated food preparation and delivery to ensure timely service, resulting in a high level of customer satisfaction
- Trained new food service workers on proper techniques and procedures
- Provided food and beverage service and collected garbage and other debris
- Restocked supplies and food items to ensure the restaurant was fully prepared for service
Education
Bachelor of Science - Music
University of the West of England
Bristol 09.2025 -
Level 3 Music Extended Diploma - Music
Oxford city college
09.2023 - 06.2025
Gcse - spanish, music, product design, physics, maths, english lang&lit, history, biology, chemistry
Oxford spires academy
09.2017 - 06.2022
Grade 7 - guitar
Trinity College
08.2023 - 08.2023
Skills
- Food and beverage expertise
- Guitar proficiency
- Music production software expertise (Logic Pro X)
- Effective communication
- Bar equipment knowledge
- Customer management strategies
- Flexible scheduling
- Bar equipment operation
- Live performance skills
- Musical arrangement
Languages
Spanish
Native
Custom
- Guitar playing
- Music producing
- Composing
- Cooking
Timeline
Bachelor of Science - Music
University of the West of England
09.2025 -
Bar staff member
Hap Recruitment
05.2025 - Current
Fine dining server (Oxford Universities)
Goldstar Recruits
11.2024 - 08.2025
Level 3 Music Extended Diploma - Music
Oxford city college
09.2023 - 06.2025
Grade 7 - guitar
Trinity College
08.2023 - 08.2023
Food and Beverages Assistant
Randolph Hotel
03.2023 - 06.2024
Food Service Assistant
Holroyd Howe
06.2022 - 06.2023
Conference and Banqueting Assistant
Randolph Hotel
03.2022 - 06.2024
Gcse - spanish, music, product design, physics, maths, english lang&lit, history, biology, chemistry
Oxford spires academy
09.2017 - 06.2022
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