Niamh M K O'Donnell-Smith

• Offered advice on product selection for enhanced levels of support and service.
• I maintained sales floor stock levels through consistent monitoring and regular replenishments.
• They provided fast checkout service with high customer care and transaction speed.
• Deep-cleaned shop floor to uphold vital hygiene and presentation standards.
• I performed daily opening and closing functions and inventory management.
• Carried out regular quality checks to ensure displayed products were in good, saleable condition.
• I managed customer complaints with prompt, mutually beneficial resolutions.
• I handled cash and card payments with accuracy.
• Coached and trained team members to increase productivity and growth.
• Utilised menu knowledge to assist customers with product selection and ordering, meeting specific individual requirements.
• Promoted customer loyalty scheme at checkout.
• Upsold our products at any given opportunity with success
• received outstanding customer feedback on a regular basis

• Learnt valuable customer service skills by serving customers in a busy environment
• Improved my efficiency whilst also maintaining excellent attention to detail and decorating cakes to a good standard.
• Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
• Kept work area safe and sanitised by washing utensils, tools and countertops.
• Decorated 20 fondant and soft-frosted style cakes daily.

• Amazon Gloucester
• Maintained clean, tidy working environments, upholding warehouse hygiene and safety standards.
• Followed safety, quality and production standards while packing, moving and storing goods.
• Picked, packed and despatched customer orders for safe and timely delivery across country.
• Manually picked and packed items with speed and accuracy.

• Served in a customer service-oriented role, taking patron's orders and accurately assessing their needs in a fast-paced and high-stress environment
• I developed key time management skills in handling various tasks simultaneously and efficiently in conjunction with the front-of-house team and the kitchen.
• Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.

• Assessed their needs and wants to keep play kind and each child happy and supported
• Promoted and enforced positive play and interaction at all times.
• Remained alert and observant, using quick-thinking skills to prevent major accidents.
• Acted as role model and provided positive reinforcement to children with self-esteem issues.
• Established and nurtured positive relationships between children, leading to improved interaction and increased self-confidence.
• Looked after upset or unwell children, providing emotional support.
• I developed patience when dealing with outbursts and learnt to approach every situation calmly
• I improved my fast thinking and problem-solving skills and I gained confidence by reading story books to large groups of children, eventually leading to performing short stories with the children.

• Actively cared for and supervised children in parents' absence
• Controlled brotherly outbursts and helped them with homework
• I learnt to understand children and the different ways they think and show emotions and developed maturity and patience in handling difficult situations.
• Minimised parents' clean-up times, helping with light housekeeping, laundry, dishwashing and vacuuming.
• Accompanied children to parks and play spaces, providing diligent supervision for maximised child safety.

• Prepared and decorated properties for refurbishment
• Required a good eye for detail, as well as adaptability to meet exact customer briefs
• Adhered to all health, safety, and security requirements, as well as maintaining exemplary standards of cleanliness and precision on the job.
• Minimised accidents and incidents by maintaining health and safety procedures.
• Executed domestic and commercial painting and decorating accurately and efficiently.
• Refreshed walls, doors and trims with strict attention to detail.

English Language: 6, English Literature: 6, Drama: 6, Science: 5/6, Health and Social Care: Merit, History: 5, R.E: 5 and Maths: 4

• Photography: B
• Film Studies: B
• Drama and Theatre Studies: C