Niamh Ivors
London
Summary
Experienced professional with focus on providing high level administrative & HR support and streamlining office operations. Skilled in managing complex schedules, coordinating travel arrangements, and enhancing productivity through effective organisation and communication. Committed to maintaining confidentiality and delivering exceptional service in fast paced environments. Offering exceptional event planning focusing on both internal and external events for both employees and clients to attend and enjoy.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Personal Assistant
Barratt Redrow
London
2025.02 - 2026.03
- Manage complex diaries and inboxes for two Construction Project Directors to ensure coordination and prioritisation among stakeholders.
- Update Diaries with daily appointments, set reminders and add any key details.
- Carry out HR administration tasks including absence management, onboarding new starters, processing leavers, referencing and handling salary queries.
- Maintain HR records compliant with company policies and relevant employment legislation.
- Carry out end to end recruitment cycle, including Role Creation, Advertisement, Screening Calls, Interviews, Assessment Days, and onboarding process.
- Warmly welcome visitors at reception area creating a friendly atmosphere, Check them into the system and directed visitors and clients to appropriate staff ensuring efficient service delivery.
- Streamline communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Maintain accurate logs of visitor entries for security
- purposes.
- Managed phone calls, resulting in effective communication flow within the company.
- Raise PO's ( Purchase Orders ) for the construction department, ensure Invoices are dealt with and paid.
- Coordinate successful events for 300+ employees each quarter, focusing on boosting company morale.
- Liaise with clients and stakeholders for effective relationship management.
- Update company database regularly to maintain accurate records.
- Offer continuous support with admin duties e.g photocopying, scanning and basic clerical support to help staff
- Prepare reports and presentations for board meetings.
Customer Care Coordinator
Barratt Redrow
2023.08 - 2025.02
- Logged new customer defects in CRM and coordinated inspections for warranty claims.
- Achieved increased return in 9 month surveys by proactively addressing potential issues before escalation.
- Liaised with site teams, subcontractors and internal departments to resolve defects efficiently and cost effectively.
- Produced reports, tracked performance, managed contra charges and ordered materials to resolve customer defects.
- Escalated critical issues quickly and accurately minimising disruption to the overall business operation.
- Managed incoming calls from customers, providing first contact resolution whenever possible.
- Maintained correspondence standards; recorded meeting actions and conducted satisfaction follow-up calls in line with SLAs.
- Ensured compliance with SHE policies and Barratt Redrow Customer Care standards.
- Ensured seamless coordination between different departments for quick problem resolution, leading to improved customer satisfaction rates.
- Managed high volume call centre queues whilst ensuring optimal customer experience.
- Obtained feedback from customers to improve their service experience.
Accounts Assistant
Ballycommon
2023.01 - 2023.08
- Managed shared inboxes resolved finance queries within strict SLAs.
- Supported weekly payroll processing; handled adjustments to deductions and verified timesheets with contract managers for over 300 operatives per week
- Maintained compliance checks and documentation; contributed to training programmes and team engagement.
- Reconciled credit cards on a monthly basis
- Dealt with Clients on a daily basis in regards to credit control, ensuring invoices and PO were raised on time.
- Carried out ad hoc administration duties for the team when needed.
- Provided administrative support to the finance team for seamless operations.
- Assisted senior accountant for audit preparation.
- Processed staff expenses claims, ensured fair reimbursement.
- Facilitated internal audits through organised documentation management.
- Kept and updated digital and physical financial records.
Lettings Coordinator
Freshview Estates
2022.08 - 2023.01
- Built and maintained strong client relationships, generating and retaining business through property listings on platforms such as Zoopla and Rightmove.
- Scheduled and coordinated property viewings in line with agent availability, consistently meeting daily targets.
- Managed tenant communications through regular check ins and prompt issue resolution, ensuring high customer satisfaction.
- Oversaw inbox and call handling for the branch, delivering timely responses and professional service.
- Conducted legal compliance checks, including Right to Rent verification for all tenants.
- Prepared tenancy agreements and renewal contracts using Docusign, ensuring accuracy and timely completion.
- Supported onboarding of new clients and maintained accurate records in compliance with company standards.
Education
BTech - Business & Photography A Level
Cardinal Wiseman Sixth Form
London 1 2020 - 1 2022
GCSEs - Maths, English, Religion, Science, Spanish, Geography, PE
Cardinal Wiseman Secondary School
London 9 2015 - 5 2020
Skills
- Executive support
- Complex diary & travel management
- Event planning & coordination
- Administrative efficiency
- HR & recruitment support; Full Cycle Recruitment
- Training coordination; compliance & SHE reporting
- Time management
- Microsoft Office systems
- Patience and composure
- Customer Service
Accomplishments
Winner of the Divisional & Regional Individual Excellence Award at Barratt Redrow 2025.
Affiliations
- Irish Dancing
- Coffee Lover
Certification
Mental Health First Aider - Expires March 2029
First Aider - Expires August 2028
References
References available upon request.
Timeline
Personal Assistant
Barratt Redrow
2025.02 - 2026.03
Customer Care Coordinator
Barratt Redrow
2023.08 - 2025.02
Accounts Assistant
Ballycommon
2023.01 - 2023.08
Lettings Coordinator
Freshview Estates
2022.08 - 2023.01
BTech - Business & Photography A Level
Cardinal Wiseman Sixth Form
1 2020 - 1 2022
GCSEs - Maths, English, Religion, Science, Spanish, Geography, PE
Cardinal Wiseman Secondary School
9 2015 - 5 2020