Niamh Helm Gjeci
London,United Kingdom
Summary
Accomplished professional with expertise in hospitality management, event planning, and catering coordination. Demonstrates strong budgeting competence and creativity, ensuring successful client liaison and innovative solutions. Proven track record in people management, fostering team collaboration to achieve organisational goals. Aspires to leverage skills in a dynamic environment to drive excellence in service delivery.
Organised and dependable General Manager with 17 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work history
Catering & Events Manager – Multi Site
White City Place
11.2022 - 06.2025
- Multi Site Manager White City Place. Responsible for three contracts, cost plus, fixed cost and commercial. Main Contract. Also subcontracted for hospitality within WCP providing external events for the complex.
- Some of the companies we cater for are BBC, ITV, Loreal & OneWEB.
- Direct client meeting’s and monthly business reviews.
- Financial performance & actions, all monthly invoicing including journals and accounts.
- Customer feedback and satisfaction surveys.
- Waste dashboards and tariff reviews.
- Marketing initiatives and weekly events organised in line with operation needs.
- Responsible for revenue of 150k per annum.
- Manage a team of 25 across three contracts.
- Hand on approach to ensure all team members are trained to the highest standard.
General Manager
River Island Head Office
London
10.2016 - 11.2022
- Company Overview: Retail company known for its fashion and clothing.
- Retention of new contract, building and development of new team including management of executive chef to provide a fresh an innovative approach to catering.
- Three outlets on site customer restaurant and two coffee shops.
- Benugo’s Deli serving 400+ customers daily, bespoke coffee shop specialising in great coffee and latte art!
- Expert training from Extract in London.
- Responsible for client relationships and direct meetings with the COO discussing performance and accounts.
- In depth data of cost reductions and implementation’s including tariff, labour & sundries with the client.
- Sales & cost strategies including impact on services.
- Monthly Trading including all client invoicing and achieving PBIT.
- External theme events and functions for 1000+.
- Management of a team of 25.
- Daily customers 1200.
- Weekly management meetings to ensure all training, communication and performance is managed.
- HR issues including grievance & conduct responsible for annual subsidy of 600k.
- Retail company known for its fashion and clothing.
General Manager
Garson’s Restaurant
Surrey
09.2015 - 10.2016
- Company Overview: Public facing restaurant specialised in coffee, wine and farm to fork concept.
- 400 seated restaurants, with a turnover of 850k per annum.
- Mobilisation of a brand-new restaurant using the freshest ingredients straight from the farm.
- Achieving PBIT all controllable financial KPI’s such as GP and sundry costs managed in line with budget.
- HSE compliant, people development including succession planning.
- MTR’s and performance reviews.
- Maximising revenue minimising cost.
- SLA’s and excellent client relationships.
- Labour structures and marketing initiatives.
- LFL sales 140%.
- Managing a team of 50.
- Public facing restaurant specialised in coffee, wine and farm to fork concept.
Mobilisation Manager
Compass Group UK & Ireland
09.2014 - 09.2015
- Implementation of new contracts within a branded contract.
- Full training and recruitment for the team.
- Store openings across UK & Ireland.
- Stock control including ordering, equipment purchases.
- Implementation of Food safety and HSE including profit protection.
- Supporting the new management team with training, company systems and processes.
- Monitoring these processes.
- Merchandising brand standards in line with commercial support.
- TUPE and redundancy for new contracts.
General Manager
Greenmount College of Agriculture, Compass Group
N Ireland
05.2012 - 09.2014
- Responsible for: Unit management both catering and cleaning managing a team of 22.
- GP management and growing sales.
- External commercial business including PSNI.
- Staff training, managing conduct, under performance and appraisals.
- Finance and End of month were also my responsibility ensuring all purchasing is in line with both budget management and matching reports.
- Payroll, induction, sales and client invoicing.
- Sliver Standard, including Food safety, HSE,risk assessments, Profit Protection, Quality and Environmental.
- Customer’s onsite 1500, 400- 500 cover’s daily.
Front of House Manager
LBG, Compass Group UK & Ireland
N Ireland
02.2010 - 05.2012
- Responsible for: Front of House customer focused providing excellent service.
- Stock management including ordering.
- Starbuck’s training, EPOS till management and set up.
- Dealing with client and providing hospitality for lunch meetings and conferences.
- Silver standards excellence and Source menu planning.
- Unit bookwork including payroll and induction’s.
- 1000 customers onsite, catering for 200 covers daily.
Freelance Hospitality
Compass Group UK & Ireland
01.2008 - 01.2011
- Stormount Parliament Buildings, Belfast
- Aviva Stadium, Dublin
Hospitality Manager
BBC, Compass Group UK & Ireland
Belfast
09.2007 - 02.2010
- Responsible for: Hospitality Management and organisation, Client requests, breakdown of hospitality figures in GP management.
- Menu planning and pricing, staff rotas and holiday planning.
- Highest possible standard of presentation and professionalism due to the nature of clientele.
- Catering for 200 covers daily and functions ranging from 10-300.
Education
Foundation Degree -
Hospitality & Tourism
NVQ Level 3 - undefined
Facilities Management
BTEC National Diploma - undefined
Hospitality Management
NVQ Level 2 - undefined
Professional Cookery
First Aid Certificate - undefined
St John’s ambulance
CBR Clearance - undefined
Criminal Records Bureau
GCSE’s - undefined
Skills
- Budgeting competence
- Event planning
- Hospitality management
- Catering coordination
- Creativity and innovation
- Client liaison
- People Management
References
References available upon request.
Timeline
Catering & Events Manager – Multi Site
White City Place
11.2022 - 06.2025
General Manager
River Island Head Office
10.2016 - 11.2022
General Manager
Garson’s Restaurant
09.2015 - 10.2016
Mobilisation Manager
Compass Group UK & Ireland
09.2014 - 09.2015
General Manager
Greenmount College of Agriculture, Compass Group
05.2012 - 09.2014
Front of House Manager
LBG, Compass Group UK & Ireland
02.2010 - 05.2012
Freelance Hospitality
Compass Group UK & Ireland
01.2008 - 01.2011
Hospitality Manager
BBC, Compass Group UK & Ireland
09.2007 - 02.2010
NVQ Level 3 - undefined
Facilities Management
BTEC National Diploma - undefined
Hospitality Management
NVQ Level 2 - undefined
Professional Cookery
First Aid Certificate - undefined
St John’s ambulance
CBR Clearance - undefined
Criminal Records Bureau
GCSE’s - undefined
Foundation Degree -
Hospitality & Tourism
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