Akshay Baliyan
Delhi,India
Summary
Accomplished professional with expertise in profit optimisation and resource efficiency, adept at developing and implementing profit maximisation strategies. Proficient in pricing optimisation and budgeting, with a strong background in hotel management software. Demonstrates exceptional skills in guest satisfaction tracking, staff supervision, and emergency protocol execution. Committed to maintaining a positive disposition while ensuring compliance with GDPR regulations. Career goals include enhancing guest retention strategies and advancing within the hospitality industry.
Overview
13
13
years of professional experience
Work history
Front of house manager
Crossbasket Castle
Blantyre, United Kingdom
10.2022 - 09.2025
- Overseeing operations, including maintenance, cleanlinessand efficiency.
- Ensuring that security and safety regulations are met.
- Welcomes guests and fosters customer loyalty through his/her friendly manner.
- Overlooking the Food & Beverage operation for the property.
- Dynamic Pricing Strategy by adjusting prices in real-time based on demand, time, occupancy levels, and competitor pricing.
- Demand Forecasting by Predicting future customer demand using historical data, booking patterns, and market trends.
- Yield Management Selling the right product to the right customer at the right time for the right price.
- Inventory Optimization via managing room availability across different channels (website, OTAs, direct bookings) to maximize revenue.
- Competitive Rate Analysis by Comparing your property’s rates with competitors to remain attractive in the market.
Duty Manager
The Leela Ambience Hotel & Residences
Gurgaon
05.2022 - 10.2022
- Handling customer and employee issues.
- Overseeing operations, including maintenance, cleanliness and efficiency.
- Ensuring that security and safety regulations are met.
- Welcomes guests and fosters customer loyalty through his/her friendly manner.
- Have a good knowledge of all systems and standard operating procedures of front office.
- Showing Initiative, Problem Solving, Staff Training, Team Leading.
Duty Manager
Taj City Centre- Gurugram
Gurgaon
10.2021 - 04.2022
- Provided optimal assistance to the Front Office Manager and handled a variety of tasks.
- Sustained operational excellence with adherence to company policies and procedures.
- Supported marketing campaigns, increasing brand visibility within the local community.
- Coordinated staff schedules to maximise productivity.
Duty Manager
Vivanta Whitefield- Bengaluru
Bengaluru
07.2019 - 09.2021
- Streamlined workflow processes, enhancing overall efficiency of the establishment.
- Sustained operational excellence with adherence to company policies and procedures.
- Assisted in budgeting and forecasting activities to ensure cost-effectiveness.
- Handled complaints professionally, leading to improved customer retention rates.
Assistant Manager- Front Office
Taj City Centre- Gurugram (Formerly Vivanta By Taj - Gurgaon)
Gurgaon
07.2017 - 06.2019
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Assisted in recruitment process to build an effective workforce.
- Created a positive work environment, resulting in higher employee morale.
- Provided support to manager during audits, ensuring accurate reports.
Assistant Manager- Front Office
Taj President Mumbai
Mumbai
10.2016 - 06.2017
- Streamlined store operations with efficient scheduling.
- Assisted in recruitment process to build an effective workforce.
- Increased staff productivity by providing comprehensive training programmes.
- Provided excellent customer service leading to repeat business and customer loyalty.
Supervisor- Front Office
Taj Falaknuma Palace- Hyderabad
Hyderabad
08.2015 - 10.2016
- Implemented company policies effectively, maintained high standards of service delivery.
- Monitored employee attendance records for maintaining discipline within the team.
- Reduced workplace conflicts through effective communication and negotiation skills.
Associate- Palace Services
Taj Umaid Bhawan Palace- Jodhpur
Jodhpur
06.2014 - 08.2015
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided first class service with the utmost professionalism at all times.
- Delivered superior concierge services for guest satisfaction.
Industrial Exposure Training
Taj Palace
New Delhi
07.2012 - 10.2012
- 17 weeks of Industrial Exposure Training at Taj Palace , New Delhi in all the major departments with a specialisation in Front-Office department.
Education
Internship - Front-Office department
Taj Palace
New Delhi, Delhi 07.2012 - 10.2012
Management of Food & Beverage Operations -
American Hotel & Lodging Educational Institute
Online2015
Leadership and Management in the Hospitality Industry -
American Hotel & Lodging Educational Institute
Online2016
Managing Front Office Operations -
American Hotel & Lodging Educational Institute
Online2016
Supervision in the Hospitality Industry -
American Hotel & Lodging Educational Institute
Online2015
Skills
- Profit optimization
- Resource efficiency
- Pricing optimisation
- Profit maximisation strategy
- Adaptive thinking
- Budgeting competence
- Reservation handling
- Hotel management software proficiency
- Stress management capacity
- Guest satisfaction tracking
- Positive disposition maintenance
- Room inventory maintenance
- Emergency protocol execution
- Understanding of GDPR compliance
- Guest retention strategising
- Staff supervision
Personal Information
Title: Front of House Manager
Custom
- Cooking
- Playing football
- Volleyball
- Watching Movies
Timeline
Front of house manager
Crossbasket Castle
10.2022 - 09.2025
Duty Manager
The Leela Ambience Hotel & Residences
05.2022 - 10.2022
Duty Manager
Taj City Centre- Gurugram
10.2021 - 04.2022
Duty Manager
Vivanta Whitefield- Bengaluru
07.2019 - 09.2021
Assistant Manager- Front Office
Taj City Centre- Gurugram (Formerly Vivanta By Taj - Gurgaon)
07.2017 - 06.2019
Assistant Manager- Front Office
Taj President Mumbai
10.2016 - 06.2017
Supervisor- Front Office
Taj Falaknuma Palace- Hyderabad
08.2015 - 10.2016
Associate- Palace Services
Taj Umaid Bhawan Palace- Jodhpur
06.2014 - 08.2015
Industrial Exposure Training
Taj Palace
07.2012 - 10.2012
Internship - Front-Office department
Taj Palace
07.2012 - 10.2012
Management of Food & Beverage Operations -
American Hotel & Lodging Educational Institute
Leadership and Management in the Hospitality Industry -
American Hotel & Lodging Educational Institute
Managing Front Office Operations -
American Hotel & Lodging Educational Institute
Supervision in the Hospitality Industry -
American Hotel & Lodging Educational Institute
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