Niamh Crummey
Newtownabbey,Antrim and Newtownabbey
Summary
Dedicated professional with a strong foundation in customer service, team oversight, and cash handling. Demonstrates exceptional empathy and understanding, ensuring a positive customer experience while adhering to security protocols and safety procedures. Known for professional integrity and environmental consciousness, with proven multi-tasking capabilities. A flexible team player committed to maintaining high standards of service and operational efficiency.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work history
Accommodation assistant / Housekeeper
McKeever Hotel Group
Newtownabbey, Antrim and Newtownabbey
06.2022 - Current
- Ensured guest satisfaction by addressing their queries promptly and efficiently.
- Followed guidelines regarding sanitisation procedures which resulted in a safe environment for both guests and staff.
- Coordinated with maintenance staff for any repairs or refurbishments in the accommodation units.
- Changed bed linens frequently providing comfortable bedding conditions for guests.
- Maintained clean and hygienic environment by regular cleaning of rooms, bathrooms, lounges, and public areas.
- Reported any damages or breakages in rooms immediately thus maintaining property standards.
- Performed deep-cleaning tasks regularly to maintain health and safety standards.
- Worked closely with housekeeping staff to ensure cleanliness and orderliness of all rooms on a daily basis.
- Communicated effectively with front desk about room statuses leading to better coordination between departments.
- Prepared rooms for new arrivals ensuring they are comfortable and inviting upon arrival.
Sales assistant
Medicare
Newtownabbey, Antrim and Newtownabbey
03.2024 - 11.2024
- Offered personalised shopping advice to enhance customer experiences.
- Built strong relationships with regular customers for repeat business.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Assisted customers with product selection for optimal satisfaction.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Organised displays to promote inventory and encourage customer purchases.
Education
A-Levels - Moving Image Arts
Dominican College Fortwilliam
Belfast 09.2020 - 06.2022
A-Levels - Performing Arts
Dominican College Fortwilliam
Belfast 09.2020 - 06.2022
A-Levels - Art and Design
Dominican College Fortwilliam
Belfast 09.2020 - 06.2022
NVQ Level 2 - Preparing to Run a Hair and Beauty Business
Belfast Metropolitan College
Belfast 09.2022 - 11.2022
NVQ Level 2 - ICT
Belfast Metropolitan College
Belfast 12.2022 - 03.2023
NVQ Level 2 - Infection Prevention (COVID- 19) for Make-Up Services
Belfast Metropolitan College
Belfast 01.2023 - 06.2023
NVQ Level 2 - Equality and Diversity
Belfast Metropolitan College
Belfast 09.2023 - 12.2023
NVQ Level 3 - Fashion, Theatre and Media Hair and Make-Up Studies
Belfast Metropolitan College
Belfast 09.2022 - 06.2023
NVQ Level 5 - Hair and Beauty Management
Belfast Metropolitan College
Belfast 09.2023 - 06.2025
Skills
- Empathy and understanding
- Multi-Tasking capabilities
- Environmental consciousness
- Security protocols compliance
- Professional integrity
- Customer Service
- Safety procedures
- Team oversight
- Cash handling
- Flexible team player
- Team player
Affiliations
- Make-Up
- Arts
- Fashion
- Movies and Media
References
References available upon request.
Timeline
Sales assistant
Medicare
03.2024 - 11.2024
NVQ Level 2 - Equality and Diversity
Belfast Metropolitan College
09.2023 - 12.2023
NVQ Level 5 - Hair and Beauty Management
Belfast Metropolitan College
09.2023 - 06.2025
NVQ Level 2 - Infection Prevention (COVID- 19) for Make-Up Services
Belfast Metropolitan College
01.2023 - 06.2023
NVQ Level 2 - ICT
Belfast Metropolitan College
12.2022 - 03.2023
NVQ Level 2 - Preparing to Run a Hair and Beauty Business
Belfast Metropolitan College
09.2022 - 11.2022
NVQ Level 3 - Fashion, Theatre and Media Hair and Make-Up Studies
Belfast Metropolitan College
09.2022 - 06.2023
Accommodation assistant / Housekeeper
McKeever Hotel Group
06.2022 - Current
A-Levels - Moving Image Arts
Dominican College Fortwilliam
09.2020 - 06.2022
A-Levels - Performing Arts
Dominican College Fortwilliam
09.2020 - 06.2022
A-Levels - Art and Design
Dominican College Fortwilliam
09.2020 - 06.2022