Sharlene Joseph
Wandsworth
Summary
A warm, reliable and compassionate professional with experience in a support care environment, bringing a person-centred approach developed across community care settings. Demonstrates a strong commitment to delivering excellent customer service, building trust and providing friendly, meaningful support—particularly to vulnerable individuals. Offers strong listening skills, empathy, patience and understanding in every interaction, ensuring each person feels valued, respected and heard. Currently seeking employment where I can utilise and build on my skills while contributing to safe, welcoming and inclusive environments for all.
Overview
21
21
years of professional experience
Work History
Housekeeper
Lavender Oaks Care Home
09.2025 - Current
- Maintaining a calm, welcoming and supportive environment for residents and visitors
- Providing emotional support through active listening and empathy techniques.
- Maintaining high standards of cleanliness and hygiene in residents' rooms and around the home, following strict protocols.
Play Assistant
Bedelsford School
09.2016 - 10.2017
- Supervised play activities, actively encouraging pupil participation to promote social interaction and positive behaviour.
- Monitored children's safety and well-being during all play activities.
- Assisted team members with setup, cleanup and supervision.
- Assisted with the physical and personal care needs of pupils.
Receptionist
Gemini Hair & Beauty Salon
05.2013 - 06.2016
- Greeting clients and managing check-ins and appointments
- Handling phone enquiries and booking schedules
- Maintaining a clean and organised reception and waiting area
- Processing payments and managing daily till tasks
Mental Health Support Worker
APCMH
03.2008 - 03.2009
- Supporting clients with regular check‐ins to promote emotional wellbeing
- Encouraging engagement in meaningful daily activities and routines
- Providing interactive support to reduce isolation and support social confidence
Family Support Worker
Home-Start Merton
01.2006 - 01.2007
- Providing regular support through conversations and social interaction
- Supporting clients to engage in community activities
- Offering emotional reassurance and a friendly, consistent presence
- Helping reduce loneliness by maintaining scheduled visits
Education
First aid mental health training
MHFA
07-2022
Conversation with the vulnerable
Samaritans
01-2025
Volunteering training
APCMH merton
01-2008
Home-Start merton
Volunteering training
01-2006
Counselling course
South Thames College
01-2006
e2e basic skills
Skilltrain Ltd
01-2004
GCSE'S
Burntwood high school
01-2002
Skills
- Customer service
- Active listening
- Empathy understanding
- Attention to detail
- Organised
- Punctual
- Health and safety awareness
- Safeguarding awareness
References
Available upon request
Timeline
Housekeeper
Lavender Oaks Care Home
09.2025 - Current
Play Assistant
Bedelsford School
09.2016 - 10.2017
Receptionist
Gemini Hair & Beauty Salon
05.2013 - 06.2016
Mental Health Support Worker
APCMH
03.2008 - 03.2009
Family Support Worker
Home-Start Merton
01.2006 - 01.2007
First aid mental health training
MHFA
Conversation with the vulnerable
Samaritans
Volunteering training
APCMH merton
Home-Start merton
Volunteering training
Counselling course
South Thames College
e2e basic skills
Skilltrain Ltd
GCSE'S
Burntwood high school