Niamh Ainsborough
Leeds
Summary
Hardworking team member with good people skills and willingness to help teammates. Rises to every challenge and seeks out opportunities to serve guests. Always ready to learn and expand abilities. Motivated Team Member desiring to contribute to business success. Experienced in providing high quality work. Focused on customer satisfaction and team productivity.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Team Member
Leisure United
Newcastle upon Tyne, Tyne & Wear
02.2024 - 09.2024
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Warmly greeted customers and proactively reduced wait times.
- Demonstrated proper food handling and safety standards.
- Delivered reliable customer service with attention to detail even under high pressure.
- Offered exceptional customer service with strong product knowledge.
- Remained flexible to cover shifts and work overtime as required.
- Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
- Completed daily cleaning lists to maintain tidy and welcoming dining areas.
- Advised customers on menu items, providing recommendations and addressing allergy concerns.
- Collaborated and offered support with extra tasks to meet team goals.
- Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
- Applied exceptional memory and multi-tasking skills to maintain optimal productivity.
- Resolved customer queries by maintaining up-to-date knowledge of menus and ingredients.
- Prioritised tasks to contribute to seamless team workflows and reduce impact of obstacles.
- Sold and served refreshments to customers, promoting fun atmosphere and driving revenue gains.
- Received complaints and feedback, escalating as necessary for swift resolution.
- Maintained visitor and personnel compliance with rules and safety procedures, minimizing liability and injury risks.
Education
GCSEs -
Sacred Heart Catholic High School
Newcastle-upon-Tyne 09.2017 - 07.2022
A-Levels -
Kings Priory School
North Shields 07.2022 - 09.2024
Skills
- Customer Relations and Team Collaboration
- Customer Interaction Skills
- Precision and Teamwork
- Customer Issue Resolution
- Register Handling and Team Integration
- Customer-facing activities
- Hot beverage making
- Hospitality and Food Service
- Instruction Compliance and Team Collaboration
- Customer Satisfaction and Team Collaboration
Certification
Springpod North East - July 2023
Over the course of my Sixth Form’s dedicated work experience week, I completed an online marketing course. This had many videos, tasks/activities and information to improve my prior knowledge (from doing A-Level Business) on marketing, which I am highly interested in.
Timeline
Team Member
Leisure United
02.2024 - 09.2024
A-Levels -
Kings Priory School
07.2022 - 09.2024
GCSEs -
Sacred Heart Catholic High School
09.2017 - 07.2022
Springpod North East - July 2023
Over the course of my Sixth Form’s dedicated work experience week, I completed an online marketing course. This had many videos, tasks/activities and information to improve my prior knowledge (from doing A-Level Business) on marketing, which I am highly interested in.
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