Ngoc Van Dinh
London,Aldgate
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Supervisory assistant
Hoa Sen Restaurant
London, Holborn
08.2020 - Current
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Guided and coached staff to achieve individual growth and sales production targets.
- Offered instruction, coaching and motivation for enhanced team morale.
- Built customer retention and satisfaction by delivering top-quality service.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Acted as point of contact and motivation for employees.
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
Education
Bachelor - International Hospitality and Tourism Management
Coventry University London Campus
London 09.2021 - 04.2024
Skills
- Service management
- Self-motivated
- Customer service
- Team supervision
- Operations management
- Motivational communication
Languages
English
Advanced
Timeline
Bachelor - International Hospitality and Tourism Management
Coventry University London Campus
09.2021 - 04.2024
Supervisory assistant
Hoa Sen Restaurant
08.2020 - Current
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