Hamza Osman
London,United Kingdom
Summary
Results-driven professional with expertise in customer service, client management, and operations. Experienced in sales and marketing strategies, digital marketing, and bilingual communication. Utilises Google Analytics, Google Ads, and CRM software to drive growth in hospitality sector. Specialises in logistics, front desk administration, technical operations, and budgeting to enhance organisational efficiency and client satisfaction.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
Night Manager
Fuller's
London
2021.10 - 2026.06
- Oversaw nightly hotel operations, ensuring guest satisfaction and safety
- Resolved guest inquiries to enhance overall guest satisfaction.
- Responded to all guest feedback, both positive and negative, and updated guest profiles accordingly.
- Supervise the team of Night Receptionists and proactively manage poor performance and act as a role model for the team.
- Ensured compliance with procedures and completion of overnight tasks
- Maintaining good awareness of all hotel areas.
- Produce nightly reports.
- Ensure compliance with all financial, privacy and data security.
- Addressed audit findings to drive continual improvement initiatives
Sales and Marketing Executive
Emerging Market Property Advisers (EMPA)
London
2020.10 - 2021.09
- Demonstrate properties and services as deemed necessary by clients and management.
- Schedules appointments and meetings as necessary, client service is held to extremely high standards.
- Make property knowledge readily available to clients through various resources.
- Evaluated property leads to identify prospective buyers.
- Attract new Clients by reaching out to prospects investors, while creating an overarching image that represents your company in a positive light.
- Represent the sellers in negotiation with prospective buyers.
- Monitor sales as they proceed and liaise with all interested parties including mortgage brokers, solicitors, surveyors and other estate agents.
- Advise clients and help buyers decide what they want to buy.
- Achievements:
- Hold the record for the most prospects investors turned into clients in a month
- Fastest employee to transfer from QL to sales
- Sold 8 villas and 14 studio apartments (most revenue created by single employee in 6 months)
- Youngest team member to work on the Lake Villa Resort project
Sales Associate
Kingsmith
London
2019.08 - 2020.09
- Roles consisted of on demand jobs with a platform for flexible work in a range of industries based around customer service involving sales in retail and events.
- I worked for different companies within varying roles such as, a sales assistant on the shop floor where I would greet and approach customers in a friendly manner and handle customer queries.
- I would analyse and maintain stock levels and provide pricing information and process payments.
- Achievements: I successfully achieved and surpassed all sales targets, such as generating sales above the company average of £1,500, whilst achieving over £4,000 in sales.
- I have received positive feedback from all of my employers and as a result received frequent call-backs.
- Tracked stock using company inventory management software.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained records related to sales, returns and inventory availability.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Educated customers on promotions to enhance sales.
IT Technician
SCL
London
2018.09 - 2019.07
- Diagnose and troubleshoot software and hardware problems help customers install applications and programs.
- Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.
- Managed system-wide operating system and software deployments, as well as related software upgrade problems.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Established, repaired and optimised networks by installing wiring, cabling and devices.
Education
Bachelor of Arts - Accounting And Finance
University Of East London
2018.09 - 2022.09
A-Level or equivalent - Applied science
Newvic
London 2015.09 - 2017.07
A-Level or equivalent - Mathematics
Newvic
London 2015.09 - 2017.07
GCSE or equivalent - 10
Cumberland School
2011.09 - 2015.06
Skills
Client Management
Operations Management
Client service
Sales and marketing strategies
Digital Marketing
Bilingual
Google Analytics
Google Ads
Google AdWords
Google Ad Manager
CRM software (4 years)
Management (4 years)
Hospitality (4 years)
Logistics
Hotel experience (4 years)
Front desk administration
Technical equipment operation
Budgeting proficiency
Security system operation
Certification
- TMSU (Tony Morris Sales University)
- December 2020 to Present
- High Impact Selling
- The Sales Training B2B Master Course
- Practical Sales Techniques
Languages
Somali - Fluent
Arabic - Intermediate
English - Fluent
Awards
Duke of Edinburgh, June 2015, The Duke of Edinburgh's Award is a youth awards programme founded in the United Kingdom in 1956 by Prince Philip, Duke of Edinburgh, that has since expanded to 144 nations.
Personal Details
- Eligible to work in the UK: Yes
- Highest Level of Education: BA Accounting and Finance
- Industry: Accounting, Call Centre, Cleaning & Sanitation, Food Preparation & Service, Hospitality & Tourism, Human Resources, Loading and Stocking, Logistic Support, Management, Marketing, Project Management, Real Estate, Retail, Sales, Security & Public Safety
- Total years of experience: 6
Timeline
Night Manager
Fuller's
2021.10 - 2026.06
Sales and Marketing Executive
Emerging Market Property Advisers (EMPA)
2020.10 - 2021.09
Sales Associate
Kingsmith
2019.08 - 2020.09
Bachelor of Arts - Accounting And Finance
University Of East London
2018.09 - 2022.09
IT Technician
SCL
2018.09 - 2019.07
A-Level or equivalent - Applied science
Newvic
2015.09 - 2017.07
A-Level or equivalent - Mathematics
Newvic
2015.09 - 2017.07
GCSE or equivalent - 10
Cumberland School
2011.09 - 2015.06