Neve Pritchard
Burnley,Lancashire
Summary
A highly skilled professional with a strong foundation in active listening, problem-solving, and analytical thinking. Demonstrates exceptional attention to detail and excels in teamwork and collaboration. Known for dependability and responsibility, with a proven ability to adapt flexibly to changing environments, and committed to leveraging organisational and time management skills to achieve career goals while enhancing written communication capabilities.
Experienced Adviser with a knack for problem-solving and delivering client-focused solutions. Helped clients achieve significant financial improvements through tailored advice and strategic planning. Known for building strong relationships and driving positive outcomes in challenging environments.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work history
Showroom Advisor
B&Q
Nelson, Lancashire
2025.08 - Current
- Established good relationships with clients through excellent customer service skills.
- Conducted comprehensive site surveys to ensure accurate measurements for design plans.
- Prepared accurate cost estimates for customers based on their specific requirements.
- Created 3D renderings of kitchen designs using CAD software, improving client visualisation.
- Coordinated installations efficiently for minimal disruption in client routines.
- Boosted client satisfaction by providing expert advice on kitchen and bathroom designs.
- Integrated feedback from clients into final designs seamlessly.
Customer sales assistant
B&Q
Nelson, Lancashire
2024.06 - 2025.08
- Delivered professional representation of the brand during interactions with customers.
- Increased customer satisfaction with prompt complaint resolution.
- Handled cash drawer efficiently, supporting end-of-day reconciliation.
- Assisted customers in making informed purchasing decisions.
- Managed stock levels to ensure effective store operations.
- Processed transactions, ensuring accuracy at all times.
- Enhanced customer engagement by offering product knowledge and advice.
Customer services assistant (Xmas Temporary)
Warren James Jewellers
Burnley, Lancashire
2023.10 - 2023.12
- Provided product information and assistance to customers in clear and concise manner.
- Confidently resolved customer complaints by offering informed solutions, escalating difficult situations when appropriate.
- Helped to raise customer satisfaction scores by delivering comprehensive post-sale services and escalating feedback reports.
- Handled customer complaints with empathy, aiming for satisfactory resolutions.
- Accurately processed payments using POS Software.
- Assisted in maintaining positive and efficient customer service environment.
- Delivered exceptional customer service, professionally responding to customer queries across multiple channels.
- Processed customer inquiries and resolved issues promptly.
- Processed orders, returns and exchanges accurately and efficiently.
- Upheld outstanding personal and store operating standards, maintaining up-to-date awareness of company regulations.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Took appropriate action to remedy customer dissatisfaction and boost loyalty.
Education
BTEC National Extended Diploma - Computer Science
Burnley College
Burnley 2023.09 - 2025.05
GCSE -
Unity College
Burnley 2018.07 - 2023.07
Skills
- Active Listening
- Problem-Solving
- Attention to Detail
- Teamwork and Collaboration
- Organization and Time Management
- Flexible and Adaptable
- Written Communication
- Dependable and Responsible
- Analytical and Critical Thinking
Languages
English
Native language
German
Upper intermediate
B2
Timeline
Showroom Advisor
B&Q
2025.08 - Current
Customer sales assistant
B&Q
2024.06 - 2025.08
Customer services assistant (Xmas Temporary)
Warren James Jewellers
2023.10 - 2023.12
BTEC National Extended Diploma - Computer Science
Burnley College
2023.09 - 2025.05
GCSE -
Unity College
2018.07 - 2023.07