Neve Grace Barnett
Hartlepool
Summary
Throughout my academic journey—from GCSEs and A-Levels to my current Psychology degree at Manchester Metropolitan University—I have developed strong time management and goal-setting skills. By breaking down larger objectives into smaller, achievable goals, I’ve maintained motivation and avoided overcommitting. These strategies have not only improved my academic performance but also enhanced my personal organisation and resilience. Studying Psychology has further deepened my understanding of human behaviour, enabling me to work effectively with others, both independently and in collaborative environments.
Overview
10
10
years of post-secondary education
7
7
years of professional experience
Work history
Ticketing Assistant
Newcastle United Football Club
Newcastle upon Tyne, Tyne and Wear
2026.03 - Current
- Dedicated Ticketing Assistant at Newcastle United Football Club, providing exceptional customer service to supporters while managing ticket sales and enquiries for matchdays and club events. Experienced in handling high volumes of customer interactions, processing transactions accurately, resolving issues efficiently, and maintaining a positive fan experience. Strong organisational skills with the ability to work effectively in a fast-paced environment and meet deadlines during busy sales periods.
Support Coordinator
Manchester City Football Club
2025.04 - 2026.03
- Dedicated and professional Fan Support Coordinator at Manchester City Football Club, with extensive experience in delivering high-quality support to fans both remotely and in person. Actively involved in working all home and selected away matchdays, providing face-to-face assistance to supporters and ensuring a seamless matchday experience. Responsible for overseeing the full lifecycle of the Season Ticket Direct Debit project, including payment scheduling, customer communications, and compliance with financial and data protection regulations. Recognised for strong interpersonal skills, attention to detail, and the ability to stay calm under pressure. Passionate about football, supporter engagement, and upholding the highest standards of service in line with the club’s values.
Assistant/ Shirt Printer
Manchester City Football Club
2023.04 - 2024.04
- Enthusiastic and customer-focused Retail Assistant at Manchester City Football Club’s official club shop, with hands-on experience in delivering a high-quality retail experience to supporters. Skilled in operating the in-store jersey printing service for both individual customers and handling special club orders with precision and attention to detail. Trusted to represent the club on busy matchdays, maintaining excellent service standards under pressure and contributing to a smooth and welcoming fan experience. Known for reliability, teamwork, and a strong understanding of club products and values. Passionate about football and committed to creating a positive and memorable retail experience for every visitor.
Barista
Costa Coffee
Manchester, Fallowfield
2021.03 - 2023.04
- Experienced and dedicated Barista Maestro at Costa Coffee with a strong track record in leading teams, managing store operations, and delivering exceptional customer service. Responsible for opening and closing the store, overseeing daily banking procedures, and ensuring all operational and brand standards are consistently met. Skilled in team leadership, staff training, and creating a positive, motivated working environment. Proven ability to stay organised under pressure, drive store performance, and support both the team and customers with professionalism and energy. Passionate about coffee excellence and maintaining Costa’s high standards across every aspect of the store.
Crew Member
McDonalds
Hartlepool
2019.05 - 2020.09
- Dedicated and adaptable Crew Member at McDonald’s with proven experience working in a fast-paced, customer-focused environment—even through the challenges of the COVID-19 pandemic. Successfully adapted to evolving safety protocols, including enhanced hygiene practices, social distancing measures, and contactless service, while maintaining high standards of customer care and operational efficiency. Skilled in front-of-house service, food preparation, teamwork, and time management. Known for staying calm under pressure, supporting colleagues, and ensuring a safe, clean, and welcoming environment for all customers.
Education
GCSEs - English Language, English Literature, Mathematics, Triple Science, Geography, Drama, Sociology
NET Manor Academy
Hartlepool 2013.09 - 2018.06
A levels - English Language, Psychology, Geography
The English Martyrs School and Sixth Form College
Hartlepool 2018.09 - 2020.03
Bachelor of Science - Psychology
Manchester Metropolitan University
Manchester, MAN 2020.09 - 2024.04
Skills
- EFFICIENT MULTITASKER
- EXPERT COMMUNICATOR
- TARGET-DRIVEN
- HIGHLY ORGANISED
- TEAM SUPERVISION
- TRAINED IN MENTAL HEALTH FIRST AID
Timeline
Ticketing Assistant
Newcastle United Football Club
2026.03 - Current
Support Coordinator
Manchester City Football Club
2025.04 - 2026.03
Assistant/ Shirt Printer
Manchester City Football Club
2023.04 - 2024.04
Barista
Costa Coffee
2021.03 - 2023.04
Bachelor of Science - Psychology
Manchester Metropolitan University
2020.09 - 2024.04
Crew Member
McDonalds
2019.05 - 2020.09
A levels - English Language, Psychology, Geography
The English Martyrs School and Sixth Form College
2018.09 - 2020.03
GCSEs - English Language, English Literature, Mathematics, Triple Science, Geography, Drama, Sociology
NET Manor Academy
2013.09 - 2018.06