Nenu Sebastian
St Leonards-on-Sea,East Sussex
Summary
Compassionate and dedicated Senior Care Worker with extensive experience in mental health care across acute male and female wards, low-secure units (including MOJ-referred patients), and rehabilitation services. Skilled in providing person-centred support to individuals with complex psychiatric needs, including schizophrenia, bipolar disorder, and personality disorders. Proven ability to work effectively in high-pressure environments, ensuring the safety, dignity, and well-being of patients while adhering to safeguarding and confidentiality standards. Adept in de-escalation techniques, risk assessments, care planning, and working collaboratively with multidisciplinary teams to promote recovery and independence. Committed to upholding professional standards and continuously improving quality of car
Overview
8
8
years of professional experience
Work history
Senior Care Worker
Langford Center
Bexhill-on-Sea, East Sussex
2022.02 - Current
- Provided compassionate patient care and communication, upholding high standards of health, hygiene and dignity at all times.
- Maintained safe, secure environments for service users, providing protection from possible harm or risk.
- Monitored standards of care, providing relevant training and mentoring to ensure consistently high-quality services.
- Participated in regular training sessions keeping knowledge and skills current.
- Collaborated with multidisciplinary health teams to maximise opportunities for therapeutic care.
- Managed challenging behaviour professionally and calmly reducing instances of distress amongst residents.
- Adapted communication methods according to individual's abilities facilitating understanding and positive interactions.
Health Care Assistant
Care Direct Agency
Saint Leonards-on-Sea, East Sussex
2021.02 - 2022.02
Health Care Assistant
Josco care
Earith, Cambridgeshire
2020.06 - 2021.01
Health Care Assistant
Day2Day Healthcare
Ilford, Greater London
2020.02 - 2020.05
Customer Service Assistant
Sutherland Global Service, Ltd, Kerala, India
Kerala, Ernakulam
2017.05 - 2019.12
- Answered customer telephone calls promptly and improved on-hold wait times.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Cultivated customer loyalty through exceptional service, promoting repeat custom and improved sales.
Education
A-Levels - Masters in International Business
University of Greenwich
London, ENGNVQ Level 3 - Level 3 Diploma in Health and Social Care
Qualifi Ltd
A-Levels - Bachelor of Computer Application
De Paul Institute of Science and technology
GCSEs - Biology Maths
Mary Matha Higher Secondary School
Skills
- Staff supervision
- Practical decision making
- Challenging behaviour management
- Team management
- Care planning
- Excellent verbal and written communication
- Report preparation
- Good Knowledge in Computer
Custom
Personal Information
Timeline
Senior Care Worker
Langford Center
2022.02 - Current
Health Care Assistant
Care Direct Agency
2021.02 - 2022.02
Health Care Assistant
Josco care
2020.06 - 2021.01
Health Care Assistant
Day2Day Healthcare
2020.02 - 2020.05
Customer Service Assistant
Sutherland Global Service, Ltd, Kerala, India
2017.05 - 2019.12
A-Levels - Masters in International Business
University of Greenwich
NVQ Level 3 - Level 3 Diploma in Health and Social Care
Qualifi Ltd
A-Levels - Bachelor of Computer Application
De Paul Institute of Science and technology
GCSEs - Biology Maths
Mary Matha Higher Secondary School