Summary
Overview
Work history
Education
Skills
Languages
Certification
Additional Information
Timeline
Generic

Murugavel Muthusamy

Peterborough,United Kingdom

Summary

Responsible shop supervision professional with extensive retail experience. Plans and delegates tasks to meet daily service requirements and exceed sales targets. Leads by example to motivate team success and highly organised and results-driven professional with extensive expertise in retail management, staff supervision, and customer service. Demonstrates exceptional skills in stock management, project scheduling, and training and development. Proven ability to manage shop floor operations efficiently, implement effective stock loss prevention techniques, and ensure seamless point of sale system operation. Adept at driving team performance through strong leadership and people management skills. Committed to enhancing customer satisfaction through excellent service and well-executed sale displays. Career goal includes advancing to senior retail management roles to further contribute to organisational success.

Overview

7
7
years of professional experience
1
1
Certification

Work history

Senior care support worker

Everliving services ltd
Peterborough, United Kingdom
10.2022 - Current
  • Administer medications as prescribed and monitor their effects.
  • To support in supervision and allocation of work load and make certain that all delegated tasks have been done and accurately recorded.
  • Supervise care workers, Conducting house meetings.
  • Participate in meetings including staff meetings, care plans, case reviews, clinical reviews, as prescribed by case manager
  • To be available on call as required and assist in emergency situations and acting accordingly following policies and procedures.
  • Updated first aid training to protect client welfare.

Store Supervisor

TYS Retails Ltd (Nisa local)
Peterborough, United Kingdom
03.2022 - 07.2022
  • Resolved complaints to achieve full customer satisfaction.
  • Utilise computers to record sales figures, for data analysis and forward planning.
  • Make sure that health and safety measures are met.
  • Monitor local competitors.
  • Handle customer complaints, issues and questions.
  • Identify market trends that appeal to customers.
  • Maintain inventory and ensure items are in stock.
  • Supervises the activities of sales and the store staff.
  • Make sure pricing is correct.
  • Liaises with team to resolve operational problems.
  • Advise on staffing needs to meet sales targets and prepare reports for directors.
  • Work on store displays, ensure products are clean and ready to be displayed.
  • Report to manager.

Store supervisor

A & C Fuels Ltd (Rontec Peterborough, MFG Morcott, Woodston)
Peterborough, United Kingdom
03.2020 - 03.2022


  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.
  • Resolved complaints to achieve full customer satisfaction.
  • Led daily operations to maintain smooth store running.
  • Kept updated inventories for reliable stock management.
  • Managed stock levels to maximise sales opportunities.
  • Mentored staff on handling and resolving customer concerns.
  • Maximised store revenue through add-on sales and offer promotion.
  • Scheduled staff rotas to meet business demands within budget.
  • Observed customer buying trends to maximise future revenue opportunities.

Store supervisor

V.S.M.K Ltd (MFG Cowlane, Newark)
Newark, United Kingdom
05.2018 - 09.2019
  • Assisted customers in locating specific items to boost satisfaction.
  • Trained new employees, leading to competent store personnel.
  • Enforced health and safety standards resulting in a safe workplace.
  • Handled delivery logistics for seamless stocking of new arrivals.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Followed company procedures and guidelines for smooth retail operations.
  • Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
  • Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.

Education

Bachelor of Science - Engineering

Excel college of Engineering and Technology
Namakkal
11.2016

Skills

  • Driving
  • Time management
  • Highly organised
  • Customer Service
  • Opening and closing procedures
  • Stock management
  • Leadership
  • Project scheduling
  • Training and Development
  • Just In Time stock control
  • Point of sale system operation
  • Stock loss prevention techniques
  • Shop floor management
  • Till reconciliations
  • Retail management
  • Staff supervision
  • Sale displays
  • Customer assistance
  • Product ordering
  • People Management

Languages

English
Proficient
C2

Certification

  • First Aid plus
  • Health and safety in workplace
  • Food safety
  • Bullying and harassment in the workplace
  • Fire safety in workplace
  • Stress in the workplace
  • Complaint handling
  • Driving at work Essentials

Additional Information

I also worked with Motor Fuel Group(MFG), Rontec Roadside Retails, Morrisons and Nisa local, Subway, Greggs and bakery, so I had a good knowledge about their POS systems and back office systems, Food safety, Stock management.

Timeline

Senior care support worker

Everliving services ltd
10.2022 - Current

Store Supervisor

TYS Retails Ltd (Nisa local)
03.2022 - 07.2022

Store supervisor

A & C Fuels Ltd (Rontec Peterborough, MFG Morcott, Woodston)
03.2020 - 03.2022

Store supervisor

V.S.M.K Ltd (MFG Cowlane, Newark)
05.2018 - 09.2019

Bachelor of Science - Engineering

Excel college of Engineering and Technology

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Murugavel Muthusamy