Nelson Rossano
Hounslow,West London
Summary
Motivated professional with over 15 years of experience in hospitality, luxury residential, security, and building management. Expertise in delivering exceptional service to ultra-high-net-worth individuals, with strong skills in health and safety, contractor oversight, and property operations. Proven track record in leading diverse teams, enhancing compliance standards, and ensuring efficient management of complex estates. Currently pursuing NEBOSH General Certificate to enhance safety and compliance knowledge, with a commitment to integrity and accountability as a Justice of the Peace.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Assistant Building Manager
Knightsbridge Gate
Ultra-Prime Building, Portico | APML Estate
09.2024 - Current
- Promoted from Security Supervisor within 5 months, entrusted with daily operations of a Grade II listed high-risk heritage site*.
- Delivered occupancy growth: retail units increased from 7 to 11 active, with 7 more secured; supported office space transition from 0% to 100% occupancy (3 companies).
- Lead and supervise a 14-person team (10 security/concierge, 1 maintenance operative, 3 cleaners); rota restructuring reduced overtime from 8 shifts per month to almost none, cutting costs and improving efficiency.
- Monitored performance KPIs through DeadZone patrol app and Safety Culture compliance checks; introduced 1-to-1 staff feedback sessions, driving accountability and reducing repeat incidents.
- Supported service charge reporting by contributing compliance data and contractor performance metrics; implemented KPI tracking for inductions, RAMS, and patrols, ensuring full audit trails.
- Strengthened tenant and resident engagement via Knightsbridge Partnership and Safer Business Network CIC, while liaising with letting agents during lease onboarding to ensure compliance and smooth handover.
- Control and manage building systems: Semieta, Safety Culture, DeadZone, Parcel Tracker, Delmatic Lighting, BMS, Milestone CCTV, Avigilon CCTV, Lenel 2 Access Control.
- Active in the Building Safety Case process under the Building Safety Act and contributing to the site’s Sustainability Plan (energy efficiency and waste reduction initiatives).
Concierge - Security [ Supervisor]
Auriens Chelsea
Ultra-Prime Building, Auriens Chelsea Group
02.2023 - 07.2024
- Delivered bespoke services to UHNWI residents, strengthening trust and long-term relationships.
- Coordinated operations across departments, supporting seamless service delivery and resident satisfaction.
- Designed and updated SOPs, ensuring consistency and compliance across the security team.
- Supervised contractors and deliveries, reviewing RAMS and ensuring compliance with building standards.
- Led fire evacuation drills, testing, and compliance checks, ensuring adherence to fire safety regulations.
- Systems exposure: SALTO, CathexisVision, Semieta — expanding technical knowledge ahead of Knightsbridge Gate.
Residential Security
Knightsbridge Apartments
Ultra-Prime Building, KRMC
09.2022 - 02.2023
- Oversaw daily access control and system management (Gallagher, Cathexis, Schneider).
- Delivered front-of-house duties for UHNWI residents and visitors, ensuring premium customer service.
- Conducted fire safety patrols, responded to first aid incidents, and escalated H&S hazards.
- Strengthened knowledge of residential compliance and fire safety, forming foundation for supervisory responsibilities.
Night Concierge [Team Leader]
Southbank Place
Super-Prime Building, Canary Wharf Group
06.2022 - 08.2022
- Assisted residents with bespoke services, consistently praised for customer satisfaction.
- Conducted construction snagging and surveys, ensuring developer compliance before handover.
- Operated and monitored building systems (Genetec, Urmet, C Cure 9000, WINT, BMS) to maintain safety and performance.
- Responded to emergencies and conducted building security tests, developing resilience in crisis management.
Night Concierge [Team Leader]
Riverside Quarter
Prime-Building, Frasers Property UK
03.2018 - 05.2020
- Supervised a 10-acre residential complex (719 apartments, 38 commercial units, 12 vessels, 500+ parking spaces).
- Managed a team of 4 concierges and 2 fire marshals, conducting reviews, disciplinaries, and training.
- Delivered fire testing, evacuation drills, and compliance checks, ensuring legal standards were met.
- Liaised with clients and tracked audits to maintain consistent service quality.
- Strengthened leadership foundation, combining team supervision with large-scale estate management.
Education
Diploma of Higher Education - Room Division Management
Estoril Higher Institute For Tourism And Hotel Studies
Skills
- Health & Safety
- Property Management
- Facilities Oversight
- Contractor Compliance
- Team Leadership
- KPI Monitoring
- Tenant Relations
- Community Liaison
- Emotional Intelligence
Certification
- NEBOSH General Certificate – In Progress
- IOSH Working Safely
- SIA DS, CCTV
- Emergency First Aid at Work (EFAW)
- Fire Safety CPD Certificate
- UK Drive Licence
Appointments & Voluntary Service
Justice of the Peace – Magistrates’ Court (2025 – Present)
Appointed to serve as a lay magistrate, upholding the law, administering justice, and representing the community within the UK judicial system.
LANGUAGES
English
Fluent
Spanish
Advanced
Portuguese
Native
Timeline
Assistant Building Manager
Knightsbridge Gate
09.2024 - Current
Concierge - Security [ Supervisor]
Auriens Chelsea
02.2023 - 07.2024
Residential Security
Knightsbridge Apartments
09.2022 - 02.2023
Night Concierge [Team Leader]
Southbank Place
06.2022 - 08.2022
Night Concierge [Team Leader]
Riverside Quarter
03.2018 - 05.2020
Diploma of Higher Education - Room Division Management
Estoril Higher Institute For Tourism And Hotel Studies
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