Catherine Corpuz
East Ham,London
Summary
Dedicated to my role with years of experience at different levels within facilities management. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience. Reliable asset with industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Assistant Building Manager
Japan House London
Kensington High Street, London
2022.10 - Current
- Manage the building, equipment, and plant PPM schedules, ensuring JHLL remains compliant within its statutory duties for their upkeep and maintenance, coordinating contractors, consultants, and service partners on site in line with the defined contract mechanisms and internal schedules
- Used Microsoft Word and other software tools to create documents and clear communications.
- Carry out regular building safety and security inspections, maintaining our building's equipment and identifying day-to-day maintenance activities
- Manage and respond to repairs and maintenance requests received, prioritising and mobilising the necessary contractors to maintain a high standard of service across all areas of the venue
- Support on the local maintenance of the building infrastructure including structure, building envelope, internal fabric, and mechanical & electrical services, including the action of recommendations arising from fire risk assessments, water hygiene risk assessments, health & safety audits, and other external inspections
- Local auditing of infrastructure and building services including fire and security systems, water hygiene, vertical transport, utilities, and critical plant in line with the compliance tracker / PPM calendar
- Monitor health, safety & compliance activities across Japan House London in accordance with the JHLL’s Health and Safety strategy
- Support with the required inspection, auditing, record keeping, and document control activities ensuring all compliance documentation is maintained effectively in line with the requirements of ISO9001
- Ensure essential documentation required to evidence JHLL’s quality management systems are kept up to date and objectives are met in line with the annual audit and accreditation requirements
- Review and maintain up-to-date Standard Operating Procedures relative to facilities management activities on site, using standardised templates
- Support with the management of the cleaning and security team members in their discharge of their activities including, but not limited to, fire alarm testing, fire door inspections operation of M&E systems (CCTV, BMS, access control etc), contractor callouts, compilation of SOPs
- Manage relationships internally and with the landlord’s Building Management and Security teams, other premises users and tenants (including restaurant concession, retail partners, office users etc.) to ensure a cohesive and engaging visitor experience
- Collaborate in multi-disciplinary and cross functional Project teams to deliver specific projects and programmes of activities, bringing together the skills and experience needed to deliver a wide range of shared initiatives and objectives
- To provide facilities-related advice to other stakeholders.
- Processed invoices and payment runs with complete accuracy.
- Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
- Developed plans and strategies to promote continuous improvement.
- Stayed current on processes and procedures to offer relevant assistance.
- Increased customer satisfaction by resolving issues.
- Successfully delivered on tasks within tight deadlines.
- Managed teams by overseeing hiring, training and professional growth of employees.
Building Coordinator
Japan house London
High St Kensington
2021.11 - 2022.09
- Reporting into the Head of Building Services and working to ensure JHL remains compliant and to the desired standards
- Day-to-Day administrative record-filing for all compliance paperwork
- Coordinating with staff, consultants and external contractors
- Update, amend, maintain & manage the information for compliance
- Coordination of contractors, consultants, and service partners on site in line with the defined contract mechanisms in the Head of Building Services Absence
- E-mail correspondence & communication on behalf of the department on site
- Attend & minute meetings as required
- Maintain Insurance correspondence, records & tracker information
- Produce new templates / improve on old ones as requested by the Head of Building Services
- Local auditing of infrastructure and building services including fire and security systems, water hygiene, vertical transport, utilities, and critical plant in line with the compliance tracker / PPM calendar
- Monitor health, safety & compliance activities across Japan House London in accordance with the JHLL’s Health and Safety strategy
- To assist in the mobilisation, delivery and coordination of project works on site
- To provide facilities-related advice to other stakeholders
- To maintain clear reporting to the Head of Building Services ensuring the visibility of local infrastructure status and immediately escalate issues for further support as required
- Manage relationships internally and with the landlord’s Building Management and Security teams, other premises users and tenants (including restaurant concession, retail partners, office users etc.) to ensure a cohesive and engaging visitor experience
- Support on the local maintenance of the building infrastructure
- Support with the required inspection, auditing, record keeping, and document control activities associated with the above
- Support the Head of Building Services with the locally delivered FM activities including the action of recommendations arising from fire risk assessments, water hygiene risk assessments, health & safety audits, and other external inspections
- Support with the management of the cleaning and security team members in their discharge of their activities including, but not limited to, fire alarm testing, fire door inspections operation of M&E systems (CCTV, BMS, access control etc), contractor callouts, compilation of SOPs
- Support the Head of Building Services to ensure all staff are trained and have the resources required to discharge their duties
- Follow up on out-of-hours reports to ensure that actions are closed out appropriately with the Building Assistant
- Support with regular reports to the Head of Building Services related to the status of the local facilities and any associated risks
- Support on the local management of contractors and service partners
- Monitor health, safety & compliance activities across the site in accordance with JHLL Risk Management Strategy and associated procedures
- Increase H&S awareness and promote a positive H&S culture throughout the local team including the delivery of toolbox talks
- Ensure the Accident, Incident and Near Miss Reporting Procedure is followed locally
- Review and maintain up-to-date Standard Operating Procedures relative to facilities management activities on site, using standardised templates
- Support with the Implement of local procedures for the management of significant risks including those related to fire, asbestos, water hygiene and plant
- Carry out regular inspections and H&S audits across JHL and action findings accordingly
- Assist in the organization and coordination of fire evacuation drills and testing of emergency procedures
- Assist in the technical installation of exhibitions, including co-ordinating of technicians and specialists, where necessary
- Work with the Head of Programming, Projects, and Special Events Manager in successfully delivering the operational requirements for all special events and venue hire
- Assist in the set-up and operational delivery for all aspects of external hire events.
Cluster Facilities Coordinator
Ballymore Group
2021.03 - 2021.07
- All of the facilities administrator duties below
- Carry out regular inspections and H&S audits across the estate and action findings accordingly
- Monitor health, safety & compliance activities across the development, and regularly update trackers
- Update, amend, maintain & manage the information for developments Facilities & Compliance paperwork
- Coordination of contractors, consultants and service partners on site
- Maintain Insurance correspondence, records & tracker information at all times
- Feedback to the Facilities Manager & Contract and Compliance Manager on the status of works so to confirm that contractual payments can be made
- Constructing KPI end of month reporting.
Cluster Facilities Administrator
Ballymore Group
2021.02 - 2021.03
- Supporting the on-site Facilities Team with administrational aspects of the three Resort
- Ensuring the smooth running of the estate and the delivery of excellent customer service to residents and commercial tenants
- Managing and maintaining facilities mailbox
- Liaise closely with subcontractors to schedule in works
- Raise purchase orders and process invoices
- Updating trackers and ensuring SOPs and RAMs are kept up to date
- Assist the Facilities Coordinator.
Assistant Commercial Manager
G4S Facilities Management
Trinity Buoy Wharf
2020.02 - 2020.08
- Being the first port of call for variations & additional change requests
- Coordinating projects from start to completion ensuring all relevant stakeholders are kept updated at every stage
- Liaising with subcontractors and clients to prompt site visits to get scope of works quotes and relevant work control documentation
- Ensuring all works are completed within set timescale
- Reviewing and submitting the payment mechanism with adjustments for claiming relief
- All of commercial assistant duties below.
Temping as a Commercial Assistant
G4S Facilities Management
Trinity Buoy Wharf
2019.10 - 2020.02
- Assisting the commercial manager with daily ad hoc admin
- Assisting with approving additional change requests/variations
- Putting together cost build ups for the clients based on subcontractor quotes
- Liaising with the helpdesk, life-cycle team, compliance, regional facilities managers, clients, suppliers/subcontractors
- Ensuring relevant documentation have been received, approved, saved and stored correctly (quotes/RAMS, ATWs, instructions to proceed, PO’s, invoices completion certificates)
- Updating damage tracker and ensuring all relevant evidence and documentation has been attached to CAFM as well as shared files
- Reviewing the monthly payment mechanism (Review tasks and ensuring they have been logged correctly; i.e
- Details, locations and priority/availability codes are correct
- Further investigating tasks requiring mitigating circumstances.
Temping. Helpdesk Administrator
Kings Cross Estate
2019.10 - 2019.10
- Working as part of the FM team, providing full helpdesk duties
- Providing first line help desk
- Raising, managing and delegating soft and hard services work orders for the Estate throughout
- Actioning queries promptly in line with SLA’s
- Liaising with all departments
- Liaising with subcontractors for call outs
- Managing and maintaining helpdesk mailbox.
Temping. Helpdesk Administrator
Imperial War Museum
2019.08 - 2019.10
- Working as part of the FM team, providing full helpdesk duties
- Providing first line help desk
- Raising, managing and delegating soft and hard services work orders for the Estate throughout
- Actioning queries promptly in line with SLA’s
- Liaising with all departments
- Liaising with subcontractors for call outs
- Managing and maintaining helpdesk mailbox.
Helpdesk Administrator
Tottenham Hotspur F.C
N17
2018.06 - 2019.06
- Working as part of the FM team, providing full helpdesk duties to the highest standard
- Liaising with all departments
- Following up with customers and contractors, providing feedback and seeing problems through to resolution
- Completing daily operational admin tasks, invoicing, raising purchase orders within the FM operations team
- Logging and updating data and producing activity reports from QFM (CAFM)
- Being the hub of communications for maintenance, security, logistics and cleaning for the Stadium, training ground, Lilywhite House, retail stores, the Warehouse, and residential tenants
- Providing first level contact and resolutions to customer issues
- Maintaining an up to date PPM schedule
- Keeping control of Engineers and subcontractors and the quality of their work
- Escalating unresolved queries to the next level of support
- Utilising excellent customer service skills and to exceed customer expectations.
Temping as Facilities Admin
55 Baker Street
2018.04 - 2018.06
- Providing full admin duties within FM operations team
- Liaising with tenants and other departments within the property regarding maintenance and cleaning
- Processing permits for authorisation to carry out building works (Hot works/ Fire systems Impairments/RAMS/Authorisation to Access/Public Liability and Indemnity Docs/Drawings).
Temping for Office Angel
Interoute
Canary wharf
2018.03 - 2018.04
- Being the first port of call and providing full receptionist duties
- Responding to customer phone calls, emails and face to face
- Delivering excellent service to guests and clients
- Answering the switchboard and transferring calls
- Meet and greets guests on arrival
- Managing the daily visitors list
- Creating new staff passes
- Booking meeting rooms and ordering catering
- Booking taxis
- Carrying out general administrative duties including photocopying, filing, and managing the reception mailbox, faxes using excellent organisational skills
- Managing post from collection or delivery via couriers and Royal Mail
- Ordering stationery and consumables as required
- Liaising with all departments.
Helpdesk Administrator
Emirates Stadium
Hornsey Rd, London
2018.01 - 2018.02
- Working as part of the FM team, providing full helpdesk duties
- Providing first line help desk
- Raising, managing and delegating hard services (engineering, mechanical and fabric) work orders for internal customers
- Actioning queries promptly in line with SLA’s
- Liaising with all departments
- Liaising with subcontractors for call outs and event support
- Managing and maintaining helpdesk mailbox
- Raising work orders
- Exceeding guest expectations
- Complaint handling
- Answering and transferring calls
- Meet and greets guests on arrival
- Managing the access lists for workforce & parking
- Carrying out general administrative duties.
Helpdesk Administrator
London and Regional Properties
2017.10 - 2018.01
- Providing full admin duties within FM operations team
- Liaising with tenants and other departments within the property regarding maintenance and cleaning
- Processing permits for authorisation to carry out building works (Hot works/ Fire systems Impairments/RAMS/Authorisation to Access/Public Liability and Indemnity Docs/Drawings).
Helpdesk Administrator
London Stadium 185
Queen Elizabeth Olympic Park
2016.05 - 2017.10
- Working as part of the FM team, providing full helpdesk duties
- Providing first line help desk and main reception services
- Raising, managing and delegating hard (engineering, mechanical and fabric), and soft services work orders for internal customers actioning queries promptly in line with SLA’s
- Liaising with all departments
- Liaising with subcontractors for call outs and event support
- Managing and maintaining helpdesk/ reception mailboxes
- Raising work orders for quotes and stock
- Exceeding guest expectations
- Complaint handling
- Provide full receptionist duties
- Answering the switchboard and transferring calls
- Meet and greets guests on arrival
- Managing the stadiums access lists for workforce, parking and deliveries/collections
- Booking rooms and ordering catering
- Carrying out general administrative duties including updating the telephone list, typing letters, scanning invoices, photocopying, making appointments and dealing with incoming email, faxes and post using excellent organisational skills
- Manage post from collection to delivery
- Ordering stationery and consumables as required.
Concierge (Front of House)
Limehouse Marine Elite
Limehouse
2014.11 - 2014.03
- Providing excellent service to customers
- Exceeding customers’ expectations
- Liaising with other departments
- Reception procedures
- Handling queries and providing information
- Identifying customer needs and presenting services that match these (Memberships/lessons/classes)
- Cashier.
Hotel Receptionist
Reception Academy Training Hotel
2012.11 - 2014.03
- Check-In & Check-Out
- Taking reservations by phone & walk-in
- Exceeding guest Expectations
- Complaint handling
- Foreign Currency Exchange
- Practical use of Opera PMS Version 5.0.
Customer Service Advisor
London Aquatics Centre
Queen Elizabeth Olympic Park
2013.01 - 2013.06
- Delivering excellent service to customers
- Exceeding customers’ expectations
- Generating customer enquiries through pre sales room and outreach
- Giving tours of facility and price presenting
- Liaising with other departments
- Handling queries and providing information
- Identifying customer needs and presenting services that match these (Memberships/lessons/classes)
- Reception procedures
- Managing entry to facility as well as security.
Retail Sales Associate
Tower of London
Historical Royal Palaces
2013.01 - 2013.06
- Providing excellent service to customers
- Exceeding customers’ expectations
- Replenishing and managing the shop floor
- Handling delivery
- Pricing merchandise
- Spot checks of stock
- Handling customers queries and complaints
- Giving directions and providing knowledge of the Tower
- Cashier.
FOH- Receptionist
Park Plaza County Hall
2012.01 - 2012.03
- Using Opera PMS
- Guest Check-In & Check-Out
- Liaising with other departments
- Taking reservations by phone & walk in
- Exceeding guest expectations
- Foreign Currency Exchange
- Complaint handling.
Night Receptionist
Hilton London Canary Wharf
2011.11 - 2012.03
- Using Hilton’s Property management System
- Guest Check-In & Check-Out
- Liaising with other departments
- Running the night Audit
- Taking reservations by phone & walk in
- Ensuring all works are completed within set timescale
- Reviewing and submitting the payment mechanism with adjustments for claiming relief
- All of commercial assistant duties below.
Retail Sales Associate
Footlocker (Freedom Sportsline Ltd)
2010.03 - 2012.01
- Providing excellent customer services
- Replenishing and managing the shop floor
- Skuing and tagging merchandise
- Handling delivery and putting it away
- Stock management, helping with audits
- Placing orders for customers
- Handling customers queries and complaints
- Cashier (Sales, returns and exchanges).
Skills
- Building maintenance
- Fire safety equipment
- Facilities maintenance
- Safety
- BMS systems knowledge
- Preventive maintenance
- Lighting
- System adjustment
- Preventive and reparative maintenance
- Supply ordering
- HVAC systems
- Lifts
- Evacuation procedures
- Problem-solving
- Facilities Management
- Customer-focused
- Public relations
- Knowledge of CAFM Systems
- Time management
- Communication skills
Affiliations
- Travelling and exploring new places around the world, reading books, swimming, cooking and eating all cuisines and exploring the outdoors.
Certification
- IOSH Managing Safely
- ISO 9001 Internal Audit and Continuity Improvement
- ISO 9001 Context and Policy
- ISO 9001 Objectives and staff Engagement
Timeline
Assistant Building Manager
Japan House London
2022.10 - Current
Building Coordinator
Japan house London
2021.11 - 2022.09
Cluster Facilities Coordinator
Ballymore Group
2021.03 - 2021.07
Cluster Facilities Administrator
Ballymore Group
2021.02 - 2021.03
Assistant Commercial Manager
G4S Facilities Management
2020.02 - 2020.08
Temping as a Commercial Assistant
G4S Facilities Management
2019.10 - 2020.02
Temping. Helpdesk Administrator
Kings Cross Estate
2019.10 - 2019.10
Temping. Helpdesk Administrator
Imperial War Museum
2019.08 - 2019.10
Helpdesk Administrator
Tottenham Hotspur F.C
2018.06 - 2019.06
Temping as Facilities Admin
55 Baker Street
2018.04 - 2018.06
Temping for Office Angel
Interoute
2018.03 - 2018.04
Helpdesk Administrator
Emirates Stadium
2018.01 - 2018.02
Helpdesk Administrator
London and Regional Properties
2017.10 - 2018.01
Helpdesk Administrator
London Stadium 185
2016.05 - 2017.10
Concierge (Front of House)
Limehouse Marine Elite
2014.11 - 2014.03
Customer Service Advisor
London Aquatics Centre
2013.01 - 2013.06
Retail Sales Associate
Tower of London
2013.01 - 2013.06
Hotel Receptionist
Reception Academy Training Hotel
2012.11 - 2014.03
FOH- Receptionist
Park Plaza County Hall
2012.01 - 2012.03
Night Receptionist
Hilton London Canary Wharf
2011.11 - 2012.03
Retail Sales Associate
Footlocker (Freedom Sportsline Ltd)
2010.03 - 2012.01