Nelson Ekaragha

I work within a busy theatre café and bar, providing friendly and efficient customer service. My role includes preparing and serving food, drinks, and alcoholic beverages, operating tills and handling cash, and ensuring smooth service during busy performances and events. I also support front-of-house by welcoming patrons and maintaining a professional, welcoming atmosphere.

• Maintained outstanding till service efficiency during peak hours, reducing customer wait times for optimised satisfaction.
• Delivered outstanding in-store experience through positive and attentive customer service.
• Worked with tireless drive and energy to maintain efficient sales operations during peak trading hours and promotional events.

• Employed strong communication skills to work efficiently with a team.
• Warmly greeted an average of 10 guest every 45 minutes.
• Coordinated reservations for large parties of 20+
• Greeted and welcomed customers into simulation space ( held in shipping container ), optimising seating based to maximise capacity.

• Employed strong communication skills to work efficiently with team of 10 peoples.
• Warmly greeted an average of 10 guest every 45 minutes.
• Coordinate large parties of 20+
• Greeted and welcomed customers into simulation space (held in shipping containers ) optimising seating based to maximise capacity

• Completed over 100 successful rides with zero accidents or safety incidents.
• Reviewed delivery contents with customers to guarantee accuracy and customer satisfaction.
• Delivered memorable customer experience, resulting in 5 star customer satisfaction ratings and many tips.

• Managed day-to-day admin, including file organisation, spreadsheet development and report writing.
• Ensured comfort of crew by running frequent errands, such as departmental meals, coffee runs and equipment rentals.
• Managed incoming and outgoing calls for busy office.
• Optimised on-set efficiencies by participating in Frequent production meetings.

• Ensured comfort of crew by running frequent errands, such as departmental meals, coffee runs and equipment rentals.
• Prevented production disruptions by monitoring props and accessories inventory, promptly re-ordering low-stock items.

• Audio Transcriber for documentary " Street, Style and Sound "
• Prevented production disruptions by monitoring props and accessories inventory, promptly re-ordering low-stock items.

• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.