Russell Gardiner

• Provide outside catering to at least 10 separate organisations per day across the city of Edinburgh using company vehicles.
• Loading of catering and equipment from kitchen into vehicles with timely delivery of catering to multiple clients around the city.
• Set-up of catering and equipment at client locations, liaising with the event organiser, providing food and beverage service followed by clear up of events where required.
• Provision of exceptional levels of customer service to business clients, Remaining flexible and adapting to client needs and service demands.
• Loading and unloading vehicles safely, preventing injuries or accidents.
• Handling of fragile items carefully, resulting in no damage complaints.
• Completing deliveries with a smile and a patient, personalised service.
• Resolving customer complaints effectively, restoring trust in the service provided.
• Contentious observation and maintenance of vehicle cleanliness for a professional appearance.
• Ensured safety with regular vehicle inspections and maintenance.
• Continuous observation and cleaning of vehicles to maintain high standards of hygiene and maintaining a professional appearance.
• Any other operational requirements as required.

• Based in a day centre and acting as key worker to mix of adults with challenging behaviour and complex care needs.
• Supported large group of service users to engage in structured and outcome focused activities within the service.
• This support and encouragement of service users further extended into the local community to help develop new skills, opportunities and relationships.
• Developed strong relationships with parents to enhance communication and trust.
• Ensured smooth day-to-day operations, resulting in a well-run facility.
• Streamlined administrative tasks for improved organisational efficiency.
• Fostered a nurturing, inclusive environment with the use of age-appropriate activities and games.
• Implemented safeguarding policies which resulted in enhanced adult protection measures at the centre.
• Dealt with emergencies promptly and calmly; ensured minimal disruption to daily routines.
• Addressed aggressive behaviour with empathy and emotional intelligence, working with individual service users to assess appropriate solutions.
• Provided emotional support to service users by offering companionship and conversation.
• Administered medication for improved health outcomes.
• Assisted with personal care tasks like bathing and dressing, helping clients maintain dignity.
• Prioritised safety of the client whilst performing all duties, minimising risk of injury or accidents.
• Planned and organised nutritious meals according to dietary requirements, promoting healthier eating habits.
• Accompanied clients on medical appointments to ensure they received proper healthcare services.
• Tailored care plans based on individual needs of each client, ensuring their unique needs were met.
• Practiced confidentiality in line with data protection regulations when handling sensitive information about the client's health.
• Managed and updated client records, ensuring accuracy for dependable health and wellbeing monitoring.
• Provided tailored support to family members through particularly difficult periods.

Working with adults with varying degrees of both physical and learning disability in day centre and community based projects across the city of Edinburgh.

• Acting as named key worker for different service users, The first point of contact for parents, carers and other professionals.
• Working closely with each individual and family following a tailored care plan specific to needs and interests of individual to ensure excellent service provision.
• Service users encouraged to be fully involved in a range of activities within the local community.
• Possession of a full driving license allowing access council transport to allow trips further afield where and when possible.
• Stepping up due to staff absence, taking responsibility for the daily programme in relation to staffing i.e. liaising with management about required staffing numbers.
• Delegating tasks to agency and new members of staff whilst offering full support to allow them to fully support their assigned service user.
• Take ownership for the planning of activities and making further decisions relating to weather and other unforeseen circumstances.
• Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
• Management of service users money, Petty cash handling for activities and daily lunches.
• Enhanced service user comfort by providing full personal care services such as bathing, dressing and feeding.
• Established trust with service users and their families for improved communication and cooperation during care routines.
• Assisted service users to participate in community activities, promoting socialisation and mental health.
• Helped maintain patient records accurately to ensure seamless continuation of care plan.
• Facilitated movement for patients using aids such as wheelchairs or walkers, increasing their independence.
• Improved patient mobility with regular physiotherapy exercises under professional guidance.
• Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
• Responded promptly during emergencies-ensured immediate professional help was sought when required.
• Meet needs of clients with learning difficulties and handled challenging behaviours.
• Documented accurate and updated caseload records and reports to streamline process.

• Lone working.
• Providing support a variety of individuals with different disabilities in their own home, work and educational establishments.
• Working to a timed rota/programme
• General befriend/companionship
• All aspects of house work
• Performed all aspects of care where required.
• Shopping
• Support to attend social activities
• Money management
• Light cooking where required