Nela Ashom
Summary
Productive student committed to learning and enhancing my skills through being a dedicated customer service representative who provides exceptional customer service through active listening and problem solving. I am available for part time work for a maximum of 20hrs per week alongside my studies. I work well with different types of individuals of all ages and I'm very time efficient.
Overview
5
5
years of post-secondary education
Work History
Tour Guide
Putteridge High School
Luton
11.2021 - 02.2022
- Maintained approximately over 100 guests safety by running professional, organised tours.
- Assembled and distributed supplies for guests to complete tour activities.
- Shared informational brochures with guests detailing additional points or facts of interest.
- Developed special event tours for different times of years and tour groups.
- Protected group members by following safety guidelines.
- Addressed enquiries, issues and concerns of tourists.
- Interpreted and translated languages for tourists to understand.
- Monitored tour guests' behaviour and enforced site and tour rules.
Education
A Level Law, Level 3 Health & Social Care -
Luton Sixth Form College
09.2022 -
GCSEs: -
Putteridge High School
Luton 09.2017 - 06.2022
Skills
- Leadership – I have developed my leadership skills by taking the main responsibility during group tasks Being a leader means I have to be responsible, reliable and confident Taking lead in group task has refined me in this particular skill
- Replenishing and stocking
- Verbal communication
- Cash management
- Customer service/support
- Customer retention
- Stockroom procedures
- Stock management
- Time management
- Customer-focused
- Team building
- Problem-solving
- Organisation – During my studies at Sixth Form, I prioritise my work load and keep to strict deadlines Because of this I am able to stay well organised, time efficient, and up to date with weekly tasks
- Communication – Overtime I have had to deliver presentations in front of both peers and teachers Because of this I am able to speak clearly and concisely
Affiliations
- Some of my hobbies include volunteering, socialising with friends and crocheting.
References
Tanzeelah Rathore
Progress Coach
Luton Sixth Form College TMR@LutonSFC.ac.uk
Timeline
A Level Law, Level 3 Health & Social Care -
Luton Sixth Form College
09.2022 -
Tour Guide
Putteridge High School
11.2021 - 02.2022
GCSEs: -
Putteridge High School
09.2017 - 06.2022
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