Neil Marriott
London,London
Summary
Dedicated professional specializing in customer service and in-flight service management, demonstrating resilience under pressure and strong decision-making skills. Proven leadership and people management expertise foster effective team collaboration and ensure regulatory compliance. Committed to high standards of communication, documentation, and reporting while prioritizing customer orientation and approachability. Holds first aid certification, enhancing capability in emergency situations.
Overview
21
21
years of professional experience
Work history
Inflight Manager / Cabin Crew Line Trainer
British Airways PLC
London , London
2012.11 - 2026.03
- Conduct pre-flight safety briefings to ensure compliance.
- Assist teams in following standard operating procedures while providing coaching and feedback.
- Promote safety as a priority within the team.
- Complete safety reports within specified time frames using designated channels.
- Facilitate positive customer experiences while guiding teams to meet service standards.
- Uphold uniform standards and serve as an example for colleagues.
- Support assessments of colleagues to encourage their development.
- Facilitate customer service training courses for premium service.
- Assess learners on their customer service delivery skills.
- Deliver onboarding and systems training effectively.
Box Office Assistant
Theatre of Comedy Company Ltd
London , London
2009.04 - Current
- Addressed customer complaints professionally to uphold company reputation.
- Demonstrated proficiency in using ticketing software to improve work productivity.
- Managed cash transactions accurately, ensuring financial integrity at the box office.
- Assisted customers with queries to enhance service delivery.
- Increased ticket sales through effective promotional strategies.
- Worked flexible hours including weekends and holidays thereby ensuring continuous service availability at the box office.
- Handled telephone enquiries with a polite and friendly manner.
Covid 19 Swab Sample Team Member
Guy's and St Thomas' NHS Foundation Trust
London, London
2021.03 - 2023.04
- Collect oral swab samples from patients awaiting hospital admission.
- Deliver collected swab samples promptly to the screening laboratory.
- Calm patients by explaining the swabbing procedure clearly.
- Label patient swab samples accurately to ensure proper identification.
- Assist in maintaining orderliness and efficiency in sample processing.
Covid 19 Vaccinator
Guys and St Thomas' NHS Trust
London, London
2021.02 - 2023.04
- Completed vaccinator training to administer COVID-19 vaccine via intramuscular injection.
- Achieved child safeguarding training in levels 1, 2, and 3.
- Acquired adult safeguarding training in levels 1 and 2.
- Obtained training in anaphylaxis treatment.
- Trained in basic life support techniques.
- Understood information governance principles and GDPR compliance.
- Completed training on NHS computer systems.
Flight Supervisor
British Midland Airways Ltd
London, London
2009.04 - 2012.10
- Conduct pre-flight safety briefings.
- Follow standard operating procedures and assist team members with coaching and feedback where necessary.
- Act as a safety advocate.
- Complete safety reporting within required time frames and utilise appropriate channels.
- Deliver excellent customer experiences and support the team in achieving service and delivery standards across cabins.
- Ensure adherence to uniform standards and model behaviours for teams to emulate.
- Facilitate colleague assessments to encourage development.
Assistant Cabin Manager
Zoom Airlines Ltd
London, London
2007.10 - 2008.08
- Provided clear safety instructions and service expectations during flight briefings.
- Assisted cabin manager by ensuring efficient flight operations.
- Oversaw economy cabin functionality and service delivery.
- Adhered to standard operating procedures while modelling behaviour for team members.
- Displayed leadership qualities that inspired team members to excel.
Cabin Manager
Easyjet Airline Company Ltd
Luton, Luton
2006.09 - 2007.09
- Conducted pre-flight safety briefings to ensure compliance with protocols.
- Assisted in coaching and providing feedback on standard operating procedures.
- Acted as a safety advocate to promote a secure environment.
- Executed safety reporting within time limits and through appropriate channels.
- Facilitated excellent customer experiences by leading teams across cabins.
- Ensured adherence to uniform standards and set examples for team members.
- Supported colleague assessments to foster professional development.
- Managed cash handling and banking in accordance with company procedures.
Cabin Crew
Easyjet Airline Company Ltd
Luton, Luton
2005.09 - 2006.09
- Supported adherence to operations manual and standard operating procedures.
- Assisted in safety incident reporting processes.
- Ensured uniform standards for a smart and professional appearance.
- Provided cabin service according to company standards for a seamless customer experience.
Education
Diploma in Musical Theatre - Musical Theatre
Trinity College Music
LondonA-Levels - Performing Arts - Music and Drama, General Studies
West Park Community School
DerbyGCSEs - Drama, Music, History, Science Double, Mathematics, English, French
West Park Community School
DerbySkills
- Customer focus
- People management
- Leadership skills
- Communication proficiency
- Documentation and reporting
- Approachability
- Customer orientation
- Decision-making ability
- In-flight service management
- Resilience under pressure
- Regulatory compliance
- First aid certification
Timeline
Covid 19 Swab Sample Team Member
Guy's and St Thomas' NHS Foundation Trust
2021.03 - 2023.04
Covid 19 Vaccinator
Guys and St Thomas' NHS Trust
2021.02 - 2023.04
Inflight Manager / Cabin Crew Line Trainer
British Airways PLC
2012.11 - 2026.03
Box Office Assistant
Theatre of Comedy Company Ltd
2009.04 - Current
Flight Supervisor
British Midland Airways Ltd
2009.04 - 2012.10
Assistant Cabin Manager
Zoom Airlines Ltd
2007.10 - 2008.08
Cabin Manager
Easyjet Airline Company Ltd
2006.09 - 2007.09
Cabin Crew
Easyjet Airline Company Ltd
2005.09 - 2006.09
A-Levels - Performing Arts - Music and Drama, General Studies
West Park Community School
GCSEs - Drama, Music, History, Science Double, Mathematics, English, French
West Park Community School
Diploma in Musical Theatre - Musical Theatre
Trinity College Music