Amelia Kate Tipper
Aberdare,Rhondda Cynon Taf
Summary
Dedicated professional with a strong focus on customer service and safety, demonstrated through extensive flight safety training and passenger assistance competence. Known for punctuality, reliability, and collaborative coordination, ensuring seamless operations in both physical and virtual teamwork environments. Possesses a keen visual aesthetic sense and innovative thinking, complemented by media asset management skills. Committed to enhancing customer experiences while pursuing opportunities for growth in dynamic team settings.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Cabin Crew
Wizz Air UK
Cardiff
2022.07 - 2025.11
- Managed in-cabin services efficiently, including food and beverage distribution for an enjoyable flight experience.
- Delivered professional pre-flight briefings, enhancing customer understanding of safety procedures.
- Administrated detailed reports regarding incidents or medical emergencies encountered during flights promptly and accurately.
- Created a welcoming atmosphere through friendly interactions with passengers.
Events assistant
Vindico Arena
Cardiff
2021.12 - 2022.06
- Organised and efficiently managed the refreshments access point during fast paced Cardiff Devils game nights.
- Assisted guests during the event, enhancing overall experience and satisfaction.
- Ensured health and safety regulations compliance at all events.
- Maintained updated records of expenses incurred during events planning and execution.
- Participated in post-event analysis, leading to improved future planning.
- Met tight deadlines whilst handling multiple tasks simultaneously without compromising on quality or detail accuracy.
Customer care representative
TUI
Swansea, City and County of Swansea
2021.04 - 2021.09
- Fostered trust and loyalty through honest communication with customers.
- Delivered exceptional service with timely responses to queries.
- Facilitated seamless communication between management and customers.
- Promoted cross-departmental collaboration for improved service delivery.
- Exhibited excellent problem-solving skills for effective dispute resolution.
Education
Master of Arts - Specialist Journalism
Cardiff Metropolitan University
Cardiff 2021.09 - 2022.06
Bachelor of Arts - Journalism
University of South Wales
Cardiff 2018.09 - 2021.09
Skills
- Punctuality and reliability
- Passenger assistance competence
- Flight safety training
- Physical stamina and agility
- Collaborative coordination
- Customer focus
- Media asset management
- Visual aesthetic sense
- Constructive criticism
- Innovative thinking
- Collaborative teamwork orientation
- Virtual teamwork
Affiliations
- Fashion
- Reading
- Content Editing
Accomplishments
Throughout my time studying journalism in university, my niche was creating a fashion and travel virtual magazine. This magazine won the year group award for best piece of journalism created in 2020 and is now shown to current students on the course as an example piece.
References
References available upon request.
Timeline
Cabin Crew
Wizz Air UK
2022.07 - 2025.11
Events assistant
Vindico Arena
2021.12 - 2022.06
Master of Arts - Specialist Journalism
Cardiff Metropolitan University
2021.09 - 2022.06
Customer care representative
TUI
2021.04 - 2021.09
Bachelor of Arts - Journalism
University of South Wales
2018.09 - 2021.09