Neil Gillette
Manchester,United Kingdom
Summary
As a taxi driver for over 13 years, I have developed strong customer service and communication skills, I ensure the safety and comfort of all my passengers on every journey.
I am experienced in following strict regulations, handling cash and technology systems, and making quick decisions under pressure.
My role has required excellent problem-solving, patience, and conflict management when dealing with the public, as well as a high level of responsibility and independence.
I am hoping these transferable skills will make me well suited to the job role of a train conductor.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Taxi driver
Street cars
Manchester, north west
08.2025 - Current
- Ensured timely arrivals for client appointments by utilising advanced navigational skills.
- Achieved smooth rides by driving carefully and defensively at all times.
- Managed difficult driving conditions during inclement weather to ensure passenger safety.
- Provided support for elderly or disabled passengers, ensuring a comfortable journey.
- Transported passengers to desired destinations, resulting in satisfied customers.
- Followed procedures for handling lost items left behind by passengers.
- Conducted financial transactions for fare collection efficiently, ensuring accuracy.
- Maintained safety by adhering to road regulations and traffic laws.
- Assisted with luggage handling, enhancing the customer experience.
- Improved customer satisfaction with friendly, professional demeanour and prompt service.
- Supported physically challenged customers to enter and disembark vehicle safely.
- Stayed calm in emergency driving situations, prioritising safety of passengers and other drivers.
- Inspected vehicle and maintained road worthiness, carrying out periodic checks and requesting repairs.
Telecommunications customer services
LBM
Manchester, North west
08.2007 - 08.2025
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Increased customer satisfaction by resolving issues.
- Displayed energy and enthusiasm in fast-paced environment.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Bar team leader
The hogs head
Manchester, North west
06.2001 - 08.2007
- Ensured smooth running of bar operations by efficiently managing team tasks.
- Delegated tasks effectively amongst team members, optimising productivity.
- Developed successful promotional events to increase footfall in quieter periods.
- Promoted a safe working environment through vigilant health and safety practices.
- Boosted team morale with regular positive feedback and encouragement.
- Sustained tidy bar area throughout shifts, ensuring optimal working conditions.
- Coordinated team schedules to ensure full coverage during peak hours.
- Monitored cash handling procedures to maintain financial integrity.
- Handled customer complaints diplomatically, maintaining positive business relationships.
- Delivered excellent customer service whilst leading a busy bar environment.
Education
GCSEs -
Sale High School
Manchester 09.1994 - 05.1999
Skills
Safety Awareness & Responsibility
As a taxi driver I always follow the highway code to ensure passenger safety, and carry out vehicle checks regularly, passenger and public safety is a huge priority of mine
- Due to this as a conductor I will be able to follow rail safety rules, monitor passenger safety, and ensure procedures are followed at all times
Customer Service & Communication
As a taxi driver for the past 13 years I deal with a wide range of people every day, often in stressful or emotional situations I adapt my approach to every situation to ensure the best outcome depending on the situation I am dealing with at the time
- As a conductor I need the same skills to assist passengers, give clear instructions, and stay professional
- Problem-Solving & Decision-Making
Being a taxi driver requires quick thinking for route changes, handling traffic delays, or dealing with difficult passengers etc
- As a conductor, I can use these skills when handling delays, ticket issues, and unexpected safety problems
- With these skills I will similarly follow timetables, signals, and operational rules precisely
- These skills will be transferred as a conductor when using ticketing machines, communication systems, and sometimes a need to balance cash reports
- Conflict Management
Often in my current role as a taxi driver I will have to handle fare disputes, disagreements, or drunk/uncooperative passengers
- This experience is directly relevant for enforcing ticket rules or calming situations on trains
- As a conductor I will work independently on board, while being part of a larger rail team
- As a train conductor I am fully aware of work shifts, I understand the importance of staying alert at all times I am comfortable on my feet and often take long walks between jobs in my current role
Accomplishments
Although I successfully qualified as a special constable at 19, personal circumstances at the time meant I wasn’t able to pursue it further. Since then, I’ve built up strong experience in customer service, safety, and problem-solving, and now feel ready to commit fully to a career in the rail industry."
Certification
I currently hold a firearms licence, I feel this demonstrates my ability to meet rigorous background checks, maintain a high standard of personal responsibility, and follow strict safety regulations. This reflects my reliability, trustworthiness, and commitment to public safety – qualities I can bring to the role of train conductor.
I also hold an HGV Category C+E (Class 1) licence, which required a high level of concentration, safety awareness, and commitment to training. Although I have not pursued this as a long-term career due to limited driving experience, achieving the licence demonstrates my ability to learn complex regulations, operate large vehicles responsibly, and meet rigorous testing standards – skills which are directly relevant to working safely and professionally as a train conductor.
Affiliations
Outside of work, I enjoy bushcraft, have experience in scuba diving, and participate in a Parkrun every Saturday. These activities demonstrate my physical stamina, commitment, and ability to stay calm and focused in challenging environments – qualities that complement my professional skills in safety, problem-solving, and responsibility.
Timeline
Taxi driver
Street cars
08.2025 - Current
Telecommunications customer services
LBM
08.2007 - 08.2025
Bar team leader
The hogs head
06.2001 - 08.2007
GCSEs -
Sale High School
09.1994 - 05.1999
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