Summary
Overview
Work history
Education
Skills
Personal Information
Affiliations
References
Timeline
Generic

Neil Craig

Glasgow

Summary

Dynamic professional with expertise in customer service and marketing campaigns, adept at decision making and event organisation. Proven ability to manage staff effectively while encouraging innovation and idea sharing. Skilled in multi-tasking and risk taking, aiming to leverage these competencies towards impactful career growth.

Personable individual with excellent interpersonal and relationship-building abilities seeks opportunity in switchboard management. Skilled in planning and problem-solving for responsive customer support. Flexible and proactive to meet changing job demands.

Overview

6
6
years of professional experience

Work history

Survey Researcher Telephonist

Ipsos MORI
01.2022 - 07.2024
  • Handled high volume of incoming calls, effectively managing time and resources.
  • Remained calm under pressure during peak hours, providing consistent quality service even at busiest times.
  • Promoted additional services or product offerings during interaction with clients where suitable, supporting overall sales efforts.
  • Performed administrative duties such as data entry and file management contributing towards an organised workspace.
  • Followed all scripted material provided by the company that complies with legal regulations during telephone interactions, ensuring lawful business practices.
  • Assisted customers with inquiries resulting in improved customer service ratings.

Survey Researcher Telephonist for Ipsos

Gi Group Agency
02.2021 - 01.2022
  • Conducting telephone surveys on behalf of different organisations including government bodies and businesses.
  • Asking questions on a broad range of topics.

Mail Sorter

Royal Mail Sorting Office – Angard Staffing
09.2020 - 01.2021
  • Prepare incoming and outgoing mail for distribution from an assembly or production line.
  • Load mail onto lorry ready to be delivered to customer.
  • Provided support to colleagues when managing high volumes of postal items.
  • Maintained excellent customer service standards by ensuring accurate mail allocation.

Safety Steward

G4S Secure Solutions
08.2019 - 08.2020
  • Greeting, assisting and directing people attending the event.
  • Presenting at all times, a smart, alert and visible security presence at the event venue.
  • Carrying out pre and post event safety checks ensuring compliance with safe working procedures.
  • Directed crowds efficiently for smooth ingress and egress from venues.

Vetting for Disclosure Scotland

Pertemps Agency – Disclosure Scotland
06.2018 - 09.2019
  • Responsible for operating various systems to do background checks on applicants applying for a Basic Disclosure.
  • Being accurate and concise in the checks being carried out as well as meeting hourly targets set by management.
  • Sending cases on to the correct stages of the process once my role of vetting is completed.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

Education

Undergaduate Degree - Sociology

University of Glasgow

Access to Humanities -

Glasgow Clyde College
09/2018 - 06/2019

HNC - Event Management

Glasgow Metropolitan College

Skills

  • Customer service
  • Marketing campaigns
  • Decision making
  • Event organization
  • Multi-tasking
  • Staff management
  • Innovation encouragement
  • Idea sharing
  • Risk taking

Personal Information

Date of birth: 12/06/89

Affiliations

  • I enjoy playing football and going to the gym. I also enjoy socialising with friends and family.

References

References available upon request.

Timeline

Survey Researcher Telephonist

Ipsos MORI
01.2022 - 07.2024

Survey Researcher Telephonist for Ipsos

Gi Group Agency
02.2021 - 01.2022

Mail Sorter

Royal Mail Sorting Office – Angard Staffing
09.2020 - 01.2021

Safety Steward

G4S Secure Solutions
08.2019 - 08.2020

Vetting for Disclosure Scotland

Pertemps Agency – Disclosure Scotland
06.2018 - 09.2019

Undergaduate Degree - Sociology

University of Glasgow

Access to Humanities -

Glasgow Clyde College
09/2018 - 06/2019

HNC - Event Management

Glasgow Metropolitan College

Similar Profiles

Create profile
Neil Craig